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February 2024 by Mary
My experience picking up the medication was great, but here’s the issue. I’ve been on this medication for years. The CVS app wouldn’t allow me to request a refill until it could be processed by insurance (after a certain number of days since my last refill). Therefore, I requested a refill on the 3rd of February, but that was a Saturday. So the doctor couldn’t be reached until Monday. Doctor provided refill on Tuesday. The pharmacy went to fill it, but realized they didn’t have enough and had to order the medication. By this time I had run out. Why can’t the pharmacy ensure they have enough medication while they’re waiting on the doctor’s prescription? Again, I’ve been taking this for years and this isn’t the first time for this to happen.
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October 2023 by Ron N.
This used to be my pharmacy of choice. In the last 6-9 months, the service from the pharmacy has been terrible.Today's issue was another example. I came down with COVID. Saturday morning, 10/14/23, my doctor sent in prescriptions . Paxlovid and a few others. They surprisingly had 4 of the 5 in stock. The fifth one being CODEINE-GUAIFEN10-100. As of Saturday morning, it was still in process. I called Saturday afternoon, I was told they didn't have it in stock. They would order it on Monday. I check today, the prompt tells me it will be ready at 7:00pm.I called at 6:45pm. When I got through, I was told no, it wouldn't be ready until at least Friday. Have it transferred somewhere. I found it available at Walgreens. But due to it being considered a controlled substance, only my Dr can transfer it! 15 minutes later, I get an automated text from CVS. They JUST ordered the medication!! Totally different from the service this pharmacy once had.
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March 2023 by John Arbogast
This pharmacy is so busy it takes 18+ hours to fill simple count the pills prescriptions! If i could avoid this pharmacy, i would. Unfortunately, my insurance requires I endure this. I DO NOT choose this pharmacy willingly. I HATE going in there.
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February 2023 by Rachael Kerrick-Brucker
Solid service at the Blm, IL South Vet Pharm. Great team there. Exceptional care tonight!
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January 2023 by Catherine Ingram
Scott and Julie at CVS on Veterans Pkwy Bloomington IL are awesome!!! They are very quick to fill the order. So helpful, friendly, and helped us use Good RX coupon!!! They were wonderful!!! I love CVS!!!
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September 2022 by Ed M.
Fantastic, professional assistance at front counter for my hi-dose flu shot and my third booster made it easy and fast within 40 minutes. I recommend people to go to CVS for their vaccines because they truly care about your health. Thank you CVS.
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February 2019 by Jonathan M.
Worst place to go! They keep having "IT issues" so every time you go you have to give them your insurance card! How frustrating to have to give them your card every time. So much for using their drive thru when you spend ~30minutes waiting. Don't waste your time -- go ANYWHERE ELSE ... Meijer or Walgreens... and the techs at the front keep saying "I don't know why I'm not IT" ... you never tell people I don't know ... clearly someone doesn't understand customer service.
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January 2019 by Cheryl Y.
South Veterans' is the pharmacy from hell. They want to refill meds when I don't want them and lose the scripts I do need. Even if I turn off auto refill, somehow it gets turned back on. Here's the latest:I went to the doctor last Thursday and watched the PA submit a prescription for me. My CVS app then said it was in process but I never heard anything. I assumed it was on order and waited a couple of days. On Sunday morning I called only to be told that no one had sent in a prescription at all. How did the app know to show it in process on Thursday then? Their people are not trained on their systems to explain what is going on to the customers. They just made up an answer that no one called it in.Next problem: the prescription is not covered by insurance. Well I have had it before and I am aware of that. However their procedure is not to contact the customer to see if the cost is OK. Instead they return it to the doctor, who has no idea whether it's OK. Since doctors aren't open on the weekend, you are screwed for another two days.I guess if the customer asks easier to lie and say it was never submitted. As it was I had to call dr myself just to find out this happened anyway. FOUR days of pain later from the condition that prompted the prescription and after standing in three different lines while they approved my Good rx coupon, I finally have it. I am guessing it would have been a week or more had i not started to ask questions. I have to use cvs because of my ins but for this one I should have gone elsewhere. I will transfer all my prescriptions to a different cvs as soon as this is resolved. This store just does not care about their customers.. If you can go ANYWHERE else, Do it!
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November 2018 by Vivian Schuch
Went to pharmacy great service pretty fast
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December 2017 by Erica M.
This is my go-to CVS Pharmacy due to its convenient location on Veterans. I enjoy grocery shopping here because they often have great deals with their extra bucks. They also have pretty solid coupons that come out of their coupon center with your cvs card. I would say the Pharmacy area needs some work however. Almost every time I'm there, their is a significant line in store and in the drive thru. I try to come during less busy times (avoid lunch hour and after work) but it seems to not matter. My thought is they seem to be very understaffed in that area.
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April 2017 by Yasaswy Nagavolu
Decent place to grab your medical supplies