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June 2024 by Michael Schwartz
EXCELLENT Customer Service - even for my small order! If you want the best call Direct and ask for Julie or Amy.
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April 2024 by Joyce Dachauer
Don’t expect to get help here! I contacted them about a trip to Italy. Stacey asked for some information and I never heard back from her.
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March 2022 by Julia Kirik
Honestly the worst travel agency experience we have had so far. The flight prices provided are an additional +$150 per ticket vs. booking yourself. The office is entirely unresponsive, and they respond by email with long delays and tell you they can't make time to talk to you on the phone...incredibly unprofessional. It's very clear that you are not a priority and they don't give you the time of day, which is very odd given they work on commission. Never ever using Direct Travel again, you're better off booking travel packages with any other agency or yourself.
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March 2022 by RaNelle Hartless
Very helpful with travel plans.
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March 2022 by Dawn Littlefield
Stacey was amazing!! Had a ticket that health and covid took a toll on. Had credit for plane ticket so decided to use it and Stacey was a great help. Going to California!!!!!!!!
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December 2021 by Julia K.
Really awful. Honestly the worst travel agency experience we have had so far. The flight prices provided are an additional +$150 per ticket vs. booking yourself. The office is entirely unresponsive, and they respond by email with long delays and tell you they can't make time to talk to you on the phone...incredibly unprofessional. It's very clear that you are not a priority and they don't give you the time of day, which is very odd given they work on commission. Never ever using Direct Travel again, you're better off booking travel packages with any other agency or yourself.
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February 2016 by R C.
I called yesterday morning and talked in length with someone about a family cruise. We had a 20 minute conversation and she answered all the questions I could think of at the time. She said she would get me several options to consider and that I would have them emailed to me the next morning sometime. They are now closed for the day and I have yet to receive any information. I think I may try somebody else as this would have been our first cruise and we were already nervous about the whole thing and wanted to make sure everything would be taken care of as much as possible.
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November 2015 by Cristie P.
Horrible travel service!!! Sandy Polley is never in the office, doesn't return phone calls, when she does communicate it's through emails and the information is always different. Janice was the only sounding voice in group sales. If it weren't for here I wouldn't have given them any stars. Very disappointing.
