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March 2024 by Shjuanna Bruce
AVOID BUYING IN STOREThe size of shoe my son wanted was out of stock so an associate offered to put in an order online and informed me I would be receiving a call to pick up.Was told it would take 4-7 business days.Only notification I received from Journeys was an email receipt. Never received tracking info as informed I’d get.I waited 8 days before I decided to call customer service.Customer service informed me my order was canceled 2 days after it was placed due to OUT OF STOCK.I NEVER received any emails about this. I was instructed it could be in my spam folder. It wasn’t… I was then told it would take 7-10 ADDITIONAL days to get a paper check in the mail…. That I have to take to the bank to cash…. A refund back to my original payment option was NOT an optionThis is ridiculous.
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April 2023 by Lawuan Ragland (Wuanito)
Becca rocks
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January 2023 by Lawuan Ragland
Becca rocks
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December 2022 by Moms With Tats
Very friendly! Not all over you . Sweet shoes bought little hat dudes for grandson!!!
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January 2022 by Sara T
Good selection, but they usually aren't too helpful unless you are in your 20's
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September 2021 by Tammy s
Good selection, but they usually aren't too helpful unless you are in your 20's
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March 2021 by Daniela Martinez
Went into Journeys to get some converse, didn’t have my size so I left. As I’m already far from the store, TJ runs after me out of breath letting me know they found my shoe size! Best Employee there hands down give that man a raise ?
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March 2021 by Tami sara
Good selection, but they usually aren't too helpful unless you are in your 20's
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January 2020 by LAUREN DALTON
I unfortunately never caught the name of the woman working, but I just want to thank her IMMENSELY for how kind and professional she was. I came in today to purchase Vans because my old ones were looking rough. She somehow guessed my size and came back with EXACTLY what I needed. She even brought a shoe protector spray as well as ankle socks. She presented me with many options and was so kind, and even cracked a few good jokes. She made my entire day so, so much better. Will definitely be coming back even though I live over an hour away. I have never experienced such good customer service.
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January 2020 by mongo 169
Manager is the rudest person I have ever met. Young kid working rude and acts like the customers don’t matter unless it’s for an expensive shoe... I will definitely not recommend going to the store in Bloomington that manager doesn’t care about the store or the customers she just cares about a paycheck
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December 2019 by ꪶꫀiꪶꪖꪀi ꪑiᥴꫝꫀꪶꪶꫀ
Employees were very friendly and helpful
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August 2019 by Stacey Howard
Good for young people
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June 2019 by Mindy Weaber Jason
I love Express and the general manager is great. Yesterday I stood four feet from the employees at check out with several items to purchase. They glanced at me and continued talking loudly about someone and after five minutes I left. They looked at me several times. I had wallet out and ready to pay. I left and won't go back. Peoria and Champaign is worth the drive for nice customer service.
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May 2019 by Abigayle Townsend
If I could give 0 stars to this “mall†I would. No anchor stores and the stores that are left give VERY POOR costumer service. I went for the first time last weekend in over a year, nothing and I mean nothing is left in that building.....
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April 2019 by Steve A. Melton
Terrible mall worse shops and lay out need better stores and restaurants