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January 2024 by Aubrie Taylor
The doctor himself and the young man who helped me out we a joy and super helpful! Very appreciative to them for how fast and polite they were.
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January 2024 by Sean Schick
I made an appointment for my daughter. After the exam, we were told we needed corrective lenses. My daughter does not want glasses, so we were told we would get a call when the 7 day trial pack comes in. It's been a month and still no call, so when I called to inquire, the associate very condescendingly told me they can not tell me when they were arrive, nor will they finalize the prescription until after the fitting. This prevents me from taking my prescription to another shop which does have my daughter's prescription in stock. So essentially, I'm held hostage until they figure out how to get more in or I waste my vision benefits.
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January 2024 by Janine Phommaviseth
Great customer service! Max was super helpful and nice :)
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January 2024 by Mary Godfrey
Lenses have been replaced twice with my money. Got your lens cleaner! Same thing is happening. My lenses are almost unusable because of the permanent staining and hazing on them. Have used nothing but your cleaner on these lenses. Am sick and tired of paying $50 a pair for lenses when this is not my fault. The glasses that I have now have had nothing but LensCrafters cleaner on them. Good way to pocket extra money,lenscrafters.You have lost a customer
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January 2024 by TShawn
The care team was very professional, friendly and courteous.Max assisted me with picking out framed that really compliment my face.
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January 2024 by A Fain
Everyone was extremely nice, and Max was great! I always have a good experience there. Thank you all!
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January 2024 by Maria Colon
Best customer service ever! Joseph went above and beyond to help me with my prescription and he fixed my old glasses for me.Thant you ?? I will definitely recommend it.
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January 2024 by Wolfking challenges Harley and Lucas
Lens crafters was very with the slelection of my glasses, thank you Tara
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January 2024 by Ashley Kashner
Joseph at the LensCrafters in Bloomington Illinois was amazing!! He helped me so much getting my son glasses today so he didn’t have to go without them. He was the absolute best!!!
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January 2024 by Ransford Frempong
Awesome place! Very helpful!
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January 2024 by Joe Vu
Awesome experience getting some prescription sunglasses from Max !
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January 2024 by Michael G
I got the pleasure of working with a gentleman named Max . Very professional and provided thorough and detailed information on eye wear. Highly recommend
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December 2023 by Tim Rosten
I felt scammed when I went there. I tried LensCrafters in Bloomington after I changed vision insurance. I was planning on only getting an eye exam there, but I was told I could get additional testing done for free if I bought a pair of glasses. I got a pair of glasses and was still charged for the additional testing. They also added things onto the glasses I declined when asked (such as blue light filter). They sent me a check refund, but sent it to the wrong address after I verified my address multiple times. Although the worst part is that when I compared this prescription to my old prescription, I found that they lessened my prescription instead of adjusting it more. My vision is much more blurred and I might have to go back to wearing my old glasses.
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December 2023 by Katrina Buie
Over the past two years, I’ve had bad experiences with getting the right prescription for my eyes. Upon entering the facility for an appointment I was welcomed in by Mercedes. She reassured me that I was in good hands and the doctor was going to get me the right prescription. She was right! I am so appreciative of my experience and the ability to see better now. Mercedes is amazing and her customer service was outstanding!
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December 2023 by Stephani Shafer
My glasses were VERY loose and on their last leg. I’m waiting for my new ones to come in so I figured I’d see what could be done till then. so I stopped by this facility Iv never been to and they got me in quickly! They addressed my concern and were very polite! I really appreciate them taking the time to see me and take care of my needs. I don’t live close by … but if I did I would make them my optometrist! ❤️Thank you to the receptionist and doctor who helped me today. Forever grateful