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January 2024 by Andy Swartz
I have been going here for over 2 years and always have a great experience.
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December 2023 by Sharon Bader
Jennifer at Quest was polite, prompt, professional and very pleasant! Greeted me with a smile, explained everything and it was a very good experience! Apparently Quest hired the right person for the job!
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November 2023 by Nikki Davidson
Jennifer was fantastic! She worked me in rather than allowing me to be inconvenienced with coming back another day. She is friendly and professional. She is an excellent phlebotomist. She made my collections fast and easy. Highly recommend.
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November 2023 by Dan Cavanaugh
Went for standard blood work. Unique place, check in at kiosk and only one employee! Still, she was super friendly and got the job done quickly. Well done!
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June 2023 by Patrick G.
For the record, due to some early childhood medical trauma, I am terrified of medical offices, doctors, nurses, needles and (most of all) blood draws. I tried to get this blood work done at three different locations prior to going to Quest Diagnostics, but due to the specialized tests and tubes required, no one could do it but Quest. By the time I got to Quest, I'd worked myself into a panic. I explained my anxiety to Deb, and she was kind, patient empathetic and warm. She kept me distracted with pleasant friendly conversation the whole time, and she has an angel's touch. After decades of experience, she is a master of the needle. I had to give five tubes of blood, but in her hands I barely noticed. Deb made what could have been a really awful experience for me into a surprisingly pleasant morning. I am truly grateful to her, and I will definitely be using Quest again.I don't understand the crappy reviews here, except we all know often times the people writing the reviews are far worse than the folks they're complaining about. Be kind, be friendly, be respectful and you'll get it back two-fold a Quest Diagnostics.
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May 2023 by Mike Lishka
I called. They told me just to come in. I drove 15 minutes in the early AM to be there when they opened and the lab tech was rude, said " no, we never take walking, go make an appointment, or don't come back".I'm never going to a Quest location again. There are a ton of places that can do a blood draw just to check basics, they seem to think they are soecial/only one.
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February 2023 by Taysia Auffenorde
I'd give negative stars if I could. The miserable lady that "greeted" me was rude and condescending before I could even sign in for my appointment. Made a comment about "learning to read" even though the kiosk was actually not working properly. I ended up leaving; wouldn't let anyone touch me that treats people that way.
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December 2022 by Nick Scott
Drove and hour and a half to this facility to do a physical for life insurance. The facility was closed with no notice other than a sign on the door. I confirmed the appointment on my end a week prior as well as receiving a confirmation call from their end yesterday. No mention of closures due to weather. Completely unprofessional and an absolute waste of my time and money. Ridiculous.
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December 2022 by D Wallace
Absolutely rude and terrible service. Not confidential and unwilling to provide quality customer service. If I am requested to get samples performed by this location or company I will ask for other options or refuse service. I have already called their corporate office and filed official complaint.
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October 2022 by Adam Ruble
I went in for a simple blood test and the woman working was very rude. I've decided to go to another lab.
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August 2022 by Jace Wagner
Very sweet staff, fast and easy check in!
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June 2022 by Alisa Hamilton Ricketts
My experience yesterday (6/22/2022) was super positive. I had zero wait time and a super helpful, nice employee. I will definitely be using Quest Diagnostics in the future!!
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May 2022 by Kathie E.
The phlebotomist that drew blood was a grumpy lady. Not a people person. I wonder if she'd been having a bad week or was unwell. We all have a bad day but, speaking from experience of working many years on the frontline of a very busy office, you have to suck it up and act nice, even if you feel like choking a few annoying people.
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December 2021 by Michael H.
Would have given them ZERO stars if I could. Both my wife and I got our PCR Covid test at the Bloomington airport at 9:30 am on 12/22/2021. The paper I received said the results would be available between 36-48 hours. Well......... we are at hour 55 and we haven't gotten any results! I just want to thank you for destroying my travel plans! I feel like calling my insurance company and putting a stop on payment to your lab. Please put a hold on the typical excuses for crappy service. You shouldn't promise stuff you can't deliver. Now I will probably get my results after Christmas. I you were honest up front, I wouldn't have gone to your testing site! But hey, YOU GOT PAID for not delivering as promised.
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June 2021 by Debra Burmaster
Service was beyond great! I could only give 4 stars because of issues with their ability to receive orders. Since updating their system to Windows 10, electronic orders aren't always being received (like mine). I tried emailing a copy to the phlebotomy tech, but Windows 10 blocked it as well! My provider could not fax a copy, so I spent the morning playing phone tag and getting a hard copy printed then driving to pick it up and delivering it back to the lab. Not the worker's fault at all, but I'm grateful I didn't have a job to get to today! MAJOR glitch Quest needs to address!
