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December 2023 by C James Holliday
Great first experience with Safelite. The staff was very friendly and helpful. They had what we needed in stock and got us in right away. Completed the repair quickly. Great customer service, great experience. Very appreciated. Thank you!
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October 2023 by Brad King
I had my windshield replaced on 8/21/23. Dropped it off and picked up after they closed. Windshield has a bigger gap on driver's side than the passenger. Also plastic trim at bottom of windshield was scratched by them and cracked the plastic washers as well. I will be contacting them and my insurance company for the lack of care and damages. I will never go here again!
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September 2023 by David W
You can't actually talk to a person using the phone number listed. It sends you to an automated system and there's no way for you to talk to a real person. They try to force you to go to their website. I was looking to talk to a person about getting a rock chip fixed in my mom's car. I wanted to talk to someone on my phone first to explain the situation there but is no option to speak to a person. I went to their competition Gerber.
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August 2023 by Cathy Braun
Love this place very accommodating to the customer.
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June 2023 by Travis Claver
Awesome experience, they said it would take an hour, they were done in 30 minutes!
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May 2023 by Joel Beer
Very professional, prompt & promise keepers!So nice having a clear, see-thru windshield again!
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April 2023 by Hanna Stark
The company has no respect for people. Website doesn't provide enough options to assist with specific issues. Getting to a live agent? Company must be failing and not enough workers.
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April 2023 by Jake Mather
Colin did phenomenal, fast, efficient work. The site estimated 1.5-2 hours and he was done in 1. The store was even running ahead of schedule and got me in 1.5 hours early. Great experience overall
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March 2023 by Bill Packheiser
Technician was excellent! Good communication, great work and quick.
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February 2023 by Robert Brown
Omg the guys were super professional and get the job done in less than the time quoted online. I was in and out in an hour. Thanks guys I got to go home and get some sleep...
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February 2023 by Nikki Fore
The best!!! Took no time to get my windshield replaced for will will recommend
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January 2023 by Dixie Valentine
terrible service since they wont answer their phone. tried 4 times in a row and no answer. you cannot even get to a customer service person only automated response. only gave a single star because it made you at least one should have been no stars. I totally agree with Danny review from 4 months ago .evidently they don't care and have not changed in the last 4 months.
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September 2022 by JD McQueen
Very friendly and helpful front office staff. Manager was great. Explained my options in detail. Their work likely saved me hundreds in a new windshield.
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September 2022 by Danny Sauer
I need an existing windshield resealed because it was installed poorly a few years ago and has come partially loose. However, the phone number uses the world's least useful voice assistant. Literally all it can do is tell you to visit the website (which did not provide the information I need, and is therefore why I called), or manage an appointment for replacing broken glass.So, if you don't have a broken window or an existing appointment, don't bother calling. Eventually, the automated system will send you a text message with the website address and then hang up on you. Truly the worst phone experience I've ever had - and I've worked tech support.
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July 2022 by Gloria Goldsby Jameson
We had a small rock crack in my windshield, I stopped in Safelite Auto Glass on Clinton and the receptionist was kind and helpful, she looked at it, checked what my insurance covered and made an appointment for me the next day. The next day, the workers were very efficient in explaining the process and not only repaired the rock chip but found another small one I had not seen and called to confirm to fix it at the same time. The work was exceptional and the workers were kind, considerate and very knowledgeable and efficient. I highly recommend them.