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April 2023 by dev0072008
The female pharmacist is honestly just plain ridiculous. Went there to get prescriptions for me and my wife and we told her she's on my insurance. She kept saying it went through for me but not my wife. Showed her the card for my wife and she got an attitude and said she can't help us unless we call our insurance provider? Went to the Meijer pharmacy instead and had no issues there.
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September 2022 by Ed M.
Fantastic, professional assistance at front counter for my hi-dose flu shot and my third booster made it easy and fast within 40 minutes. I recommend people to go to CVS for their vaccines because they truly care about your health. Thank you CVS.
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April 2020 by Nathan Axton
Fantastic pharmacy. Never used a pharmacy where they know you. Just hope it doesn't change once CVS takes over. There's a reason I've been going to Schnucks pharmacy and not CVS or Walgreens!
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November 2019 by John T.
Despite telling them several times to change my billing information, they continue to ignore my request, resulting in a long wait time. This has happened at least three times despite asking the SAME tech to update my data.
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October 2019 by Melissa S.
Took my college son here for sinus issues. Before she had even evaluated him, she sat back in her chair and said "I've seen a lot of college kids with pneumonia lately so if I hear anything at all in his lungs I'm sending him to OSF". He had nasal congestion and PND with a very light cough (due to the PND). She listened to his lungs and stated she heard "junk" in both lower lobes. I questioned it because of what she said when we first arrived and she got angry. I took him to OSF and they (Nurse & doctor) said his lungs were completely CLEAR. They diagnosed him with a sinus infection. She obviously isn't qualified for acute minor sicknesses. She stated she was a trauma nurse...well she needs to go back then because she is not good at diagnosing basic illnesses. I will never go to a CVS minute clinic again. She diagnosed him before she even evaluated him! My advice- go somewhere where they have competent people who will evaluate/diagnose the current patient, not the previous ones.
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February 2019 by Jonathan M.
Worst place to go! They keep having "IT issues" so every time you go you have to give them your insurance card! How frustrating to have to give them your card every time. So much for using their drive thru when you spend ~30minutes waiting. Don't waste your time -- go ANYWHERE ELSE ... Meijer or Walgreens... and the techs at the front keep saying "I don't know why I'm not IT" ... you never tell people I don't know ... clearly someone doesn't understand customer service.
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January 2019 by Cheryl Y.
South Veterans' is the pharmacy from hell. They want to refill meds when I don't want them and lose the scripts I do need. Even if I turn off auto refill, somehow it gets turned back on. Here's the latest:I went to the doctor last Thursday and watched the PA submit a prescription for me. My CVS app then said it was in process but I never heard anything. I assumed it was on order and waited a couple of days. On Sunday morning I called only to be told that no one had sent in a prescription at all. How did the app know to show it in process on Thursday then? Their people are not trained on their systems to explain what is going on to the customers. They just made up an answer that no one called it in.Next problem: the prescription is not covered by insurance. Well I have had it before and I am aware of that. However their procedure is not to contact the customer to see if the cost is OK. Instead they return it to the doctor, who has no idea whether it's OK. Since doctors aren't open on the weekend, you are screwed for another two days.I guess if the customer asks easier to lie and say it was never submitted. As it was I had to call dr myself just to find out this happened anyway. FOUR days of pain later from the condition that prompted the prescription and after standing in three different lines while they approved my Good rx coupon, I finally have it. I am guessing it would have been a week or more had i not started to ask questions. I have to use cvs because of my ins but for this one I should have gone elsewhere. I will transfer all my prescriptions to a different cvs as soon as this is resolved. This store just does not care about their customers.. If you can go ANYWHERE else, Do it!
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January 2019 by Peno
Knowledgeable,Fast and Personable. ðŸ‘
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October 2018 by Angelia Nott
Everyone is kind and courteous. The service is great and the pharmacists are knowledgeable.
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September 2018 by Nancy P.
I have had nothing but the most professional service at Schnucks pharmacy on Empire. They have gone out of their way to help refill my perscriptions, answer questions, and made sure that there were no problems with interactions between medicines!
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March 2017 by The Rural World
The pharmacy at Schnucks used to be a crap hole when that previous pharmacist took over for the man who was around forever(John). Since that egotistical douche' left, and they brought the super sweet pharmacist over from the now shuttered Schnucks Pharmacy in Normal, the pharmacy and staff have never been more polite, pleasant, or knowledgeable. Schnucks in Bloomington seems to be operating better ever since that young guy became the Store General Manager. Great place.
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March 2016 by Marcus King
Door hit me in the face and they failed to address the malfunctioning door for over 20 minutes. That could have seriously injured a kid and they offer me nothing, not even a gift card after getting a concussion and informing them to open the door!
