-
February 2024 by Greg Dirst
Needed a wiring harness for my car, but AutoZone and Advanced Auto were no help. Went here and they had exactly what I needed. I was in and out in 20 minutes since they only had a couple workers on a Saturday morning.
-
August 2023 by Glen R.
I booked a rental for Sunday, August 20, 2023. The store opens at 9 AM on Sunday. When I asked if I could get it earlier, they said Saturday night just before close was an option.The Sunday rental rate is $.89 a mile. The Saturday rental rate is $1.29 a mile. Because I rented the truck for Sunday and had discussed my request for Sunday rental and I was quoted a Sunday rental mileage rate I expected to pay Sunday mileage rate.When I got my bill, they charged me Saturday rental rate ( $1.29/ mile) It was nice to pick up the truck Saturday so I could hit the road Sunday morning. Had I've been told I would not get the Sunday mileage rate, I would not have picked up the track on Saturday. This seems like bait switch sales technique. I called and spoke to the manager. He said he doesn't know who took my reservation and the Saturday rate applies.If they were only honest!!!!
-
August 2023 by Matt C.
I stopped into this U-Hail location earlier this year with an urgent trailer hitch part need on my way out of town close to closing time. Cordell (sp?) was the only one working but took the time to listen to my problem, check the system, and even went back to the shop and found what I needed with no hassle. Very much appreciated his service! Great location. Visited several times with no complaints!
-
August 2023 by Dawayne Morris
Cordell was one cool Uhaul customer representative! He was knowledgeable about the equipment & made the rental was a smooth experience. I will always support that Uhaul facility... the best 9 miles of moving, it was a pleasure ??
-
July 2023 by Richie Weber
Go to any other U-Haul in town. Gave us a truck with the check engine light & tire pressure lights come on 5 minutes into the trip. Interior driver’s side sun visor also doesn’t have a way to lock it in place. They don’t care at this location
-
February 2023 by Marcus Hoock
I give the employees 5 stars, but everything else kinda sucks. First of all, this location is tucked in there pretty good. There’s not a lot of room for maneuverability at all, especially when it’s busy. My other complaint, is with Uhaul in general. The online reservation system is the same system that they use (if you go in without a reservation) which I would highly recommend YOU make YOUR OWN reservation prior to going in ESPECIALLY if you plan on pulling a trailer with your own vehicle. In my scenario I was pulling a front wheel drive Ford Escape with a 5.0 F-150. The first location I went to, I went without a reservation, so she was making the reservation but never asked any details on the tow vehicle so she likely put in that it was a v-6 because she wanted to tell me the combination “wasn’t recommended” and uhaul would not let me do that. So I left that location, made a reservation for this location and put in the correct specifications of the tow vehicle and had no issues after that.My last complaint is also about uhaul in general. They make their entire system so incredibly difficult for the uhaul employees. You can’t just go in, rent something, and bring it back without having to give uhaul your whole life story and take pictures of every minor thing. You’ll spend a good chunk of time just picking up whatever you’re renting because of how much information uhaul requires. Dropping off equipment is very quick and easy.
-
August 2022 by Myke
I've been in there twice this week for boxes and a truck. It's not too busy in the middle of the week, in the middle of the month. The staff is courteous and professional.The new 26' truck is some work to drive. Note to Uhaul: add phone holders, since everyone moving is relying on GPS, eh?
-
July 2022 by Rachelle Waters
We recently had to move and they were so helpful. Customer service is awesome.
-
July 2022 by Francisco G.
I rented a truck for about four hours, returned it and received a return receipt. The following day the GM called me asking if I knew where the truck was, I told him I returned it and have a receipt. A week later I receive a bill for over $4K, after spending about 8-10 hours calling customer service over a few week span and emailing the regional manger (which never emailed back) the GM calls me saying that the lady that checked the truck out left the keys on the counter and some guy stole the keys. I'm still waiting for an updated emailed receipt. This whole situation was on the unprofessional side and I'm still waiting on a accurate receipt (this is going on for over a month now)
-
December 2021 by Kevin Meeske
Just gave a top review. My friend left his wallet in the truck..He realized it called after hrs.next morning uhaul called said they had his wallet. We went right after work. NEXT morning he started getting alerts from his bank for charges he didn't make. He had to stop his card $600 plus in fact charges. Odd since some needed his social security number.which was only in his wallet. He never uses his bank card online.Very odd the timing..Just saying will Never use this store again will tell all to steer clear.
-
November 2021 by Chris Sizemore
Don't know what to really say about this, I was going to do a rental truck and it costed $300 more than using a U-Haul in another town I ended up using the U-Haul in Pekin Illinois the town to which we moved instead of using the U-Haul in Bloomington Illinois and saved almost $300 and got a bigger truck not sure what the scam is with this place I definitely will not be using this U-Haul location
-
November 2021 by Debi Holzhauer
The General Manager, Matthew Woody, was absolutely phenomenal! He was so helpful with making changes and made what was a horrible situation great! I'm writing this late, but I still remember that move the end of May. Thank you!
-
October 2021 by Jami Leesman
Truck sizes are great! Had enough room for all of my daughter's belongings. Also nice that they have storage units on site!
-
August 2021 by Teresa Davey
Reserved 10 ft truck weeks ago to move my daughter to Indiana. Received a call from Uhaul less then 24hrs before we were scheduled to pick up truck that they were cancelling our Reservation as they had overbooked. they offered a trailer but then proceeded to to tell us it would be weeks before they could install a hitch. We will never rent from them again.
-
July 2021 by Brooke Wiltshire
Huge wait. No one there so waited forever, and no where to park. Ridiculous!
