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December 2023 by Local One 21
Update: Our delivery made it today by noon, and the guy was very nice and package was in great shape! A few times I’ve had some damaged packages delivered by UPS, but never have any luck getting them to assist with any claims. More recently it just takes longer to get packages, often later in the day. As we follow the drivers route in north normal it seems to have them circling us before actually delivering. Wish they would come earlier in the day if possible, but the route seems to cover a large geographical area.
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December 2023 by Qianaz
I've asked for my small mail to be delivered and ? packages big ones to stay at post office . They screwed up everything always! USPS AND UPS have a difficult time keeping up with what customer wants.
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October 2023 by Local Guy 21
Update: Our delivery made it today by noon, and the guy was very nice and package was in great shape! A few times I’ve had some damaged packages delivered by UPS, but never have any luck getting them to assist with any claims. More recently it just takes longer to get packages, often later in the day. As we follow the drivers route in north normal it seems to have them circling us before actually delivering. Wish they would come earlier in the day if possible, but the route seems to cover a large geographical area.
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October 2023 by Amy Coon
I cannot find the pick up hours for Bloomington, IL cabinwood rd. I have to leave out ofstate due to my ill father. I won't return until the 5th day for holding.
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August 2023 by Zahn Ogle
Very organized, was fixing the over head doors
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July 2023 by TJ Matthews
Pick up is fine.Have had deliveries dropped off at wrong addresses.
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April 2023 by Gary Newman
Trashy people work here but it's in bloomington so it's no wonder.
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December 2022 by Elizabeth Ames
Delivery Driver screamed while we had clients in sessions. Then proceeded to lecture employee, because HE didn't know when people were at business or not. Refused to deliver package for 2 weeks, then blamed it on company for not making it clear if people were here.
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December 2022 by Forrest Luhcs
I have on three occasions had packages “undeliverable address not found.” My house is the ONLY house on the 3 block long street that I live on in a town of 1100 people. A 30 minute drive to the Bloomington UPS location coupled with 20 min discussion after three useless aggravating calls per failed delivery leads to a promise to call back with no problem resolution nor return call. Reason given in person at the Bloomington office, our 110 year old house does not show up on Google Maps. Yet, every now and then there is a driver who figures out how to get our Amazon package to us. 5 attempts to have Google add my address to Maps renders nothing. Today I call the local UPS shipping store and the representative, after realizing who is calling, “Hello? Hello? Can you hear me?” Liar hangs up. And I will have to drive to Bloomington to get my package again.
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September 2022 by Lakewood dental
Darryl is amazing!!! He's ALWAYS SUPER nice and helpful. He is always going the extra mile.Thank you for everything you do Darryl,Lakewood family Dental
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September 2022 by Sammi Cullison
Our driver darryl is soo helpful! He always handles our packages with care and he is super friendly. He also took the time to help us unclog a toilet!! Haha thanks darryl!
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August 2022 by Kimberly Cox
I was suppose to receive a package yesterday. However when I go to track the package it states it has been stuck in the Bloomington processing facility since Saturday morning. I called the customer service number and I was told to file a claim and it’s going to take 8 days to investigate the problem. Seriously 8 days and all I asked was if I could come and get the package myself. Now I have to file a claim and wait 8 days for a package that is somehow lost in the UPS facility???
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July 2022 by Konner Tolan
My package should have been delivered today as it has been sitting there for over a day. Supposed to have been delivered today. Called and they are closed on Saturdays... you know when most people who have a real job aren't at work.. called the store and they said I can pick them up Monday? You know when I'm at work over an hour away..
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July 2022 by karen kirk
My grandsons water vest says it was delivered to Stanford Illinois when actually it was delivered to Bloomington and we can’t get any help from the UPS to rectify this problem
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April 2022 by Justin Bellas
The staff is always very nice and helpful.
