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March 2024 by Sabrina Fountas
Bought a gorgeous couch at Ashley. Their selection was great and Omar who helped me clinched the awesome deal he gave , he’s a great salesman
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December 2023 by Dione Branch (Home Buying Made Simple)
Purchased a sectional for my living room. The service guy was nice and very attentive.
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December 2023 by Jason Kiedaisch
Kyle our furniture salesman, was extremely helpful with our purchase. Very knowledgeable about financing, the delivery process, and store policies. Thank you
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December 2023 by Thomas Dobson
Bought a loveseat today.Sales staff was Great. Had a slight issue with pricing and management took care of the issue right away. They have Great customer service and pricing. Will shop Ashley again.
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December 2023 by Donata D'Agostino
My couch was delivered damaged today. I paid over $400 for “white glove” delivery and my couch arrived ripped and stained. Now Ashley wants to come repair it? I don’t want a repaired couch!! I expect brand new. I’m losing money having to take off work for the delivery, and now we have to do this all over again? You’re telling me, I buy something brand new and it arrived damaged, you think I’m going to be okay with having it “repaired”? I absolutely need it replaced
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December 2023 by Privat Sitazen
I have shopped at this location b4 and enjoyed my purchases. I took off 2 stars because if i hadnt gone in to verify the color of my furniture piece i would have received the wrong color. The receipt does not plainly say the color and is only discernable by chkg the item code. I remembered from the last purchase, the wrong item was delivered and thats why i checked. This time the wrong color had in fact been ordered. Jim the manager handled the correction once they chkd the items order nbr. The manager and the sales person apologized. Both nice ppl.Once the correct item was ordered i then asked if the availability was the same. The correct item was in fact available in 1 1/2 weeks instead of 6 weeks. The manager and sales person were very nice but i do believe employees there need to be more focused on details. Its frustrating to the customer to get the wrong item and then in this case, had i not asked about availability i would have waited 5 more weeks. This detail should have been auromatically been chkd for me instead of me having to think to ask.
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October 2023 by Shealagh Ryan
I was so hoping Joyce Foley, who I worked with in 2020. She was fabulous then during difficult circumstances!I walked in Hi Joyce… Hi Shea with a huge smile. It was a major purchase, my dream of a Tempupedic. I told her I saved and askedJoyce, if you were purchase a bed pick which one. I can totally trust her knowledge, experience. Looking so forward to my new fabulous bed.Thank you Joyce ?
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October 2023 by suresh reddy
In June 2023, I purchased furniture at this store, and the staff informed me that an extended protection plan could be added to the 'as is' product. I decided to purchase the items along with the protection plan. Four months later, I encountered an issue with my furniture and decided to file a claim. To my surprise, they informed me that my furniture wasn't covered by the warranty. They're now stating that they will refund the money I paid for the protection plan. This is a complete miscommunication on their part, and they've made no efforts to compensate for their mistake.
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October 2023 by Terrance Murphy
The staff at the Ashley Store were so helpful and knowledgeable about the furniture that I was looking for. While I researched it first on the web site, I had to see it in person before ordering it. There was absolutely no pressure at all to buy, unlike other furniture stores where sales people pounce on you as soon as you walk in the door.Furniture was ordered easily and a delivery date was set up at the same time. When furniture was delivered, the delivery crew were excellent at getting the furniture moved in and set up.
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October 2023 by Natalia Ziuzianski
DO NOT BUY FROM THEM. You can buy the mattress + the base from Tempurpedic website at the same price and you get a $300 instant credit. With free 10 year warranty and free delivery & set up. Plus, Ashley makes you buy a mattress protector at the store for $90 more than what the same exact thing costs online. They don’t let you return anything so don’t make the huge mistake I made and buy from them. Also they added a $319.99 protection plan when I thought that was free with the >$6,000 purchase? They add fees without even explaining everything in detail. The ONLY benefit was 0 interest for 5 years, that’s it.HOWEVER, the managers are very kind and receptive to your concerns and they try to help as much as possible. That’s why I changed my rating from 1 to 3 stars. I just wish they let me take more time to think than being pressured into making the decision quickly & before I leave the store.
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September 2023 by Bob Sitts
Marcus and James were great to work with and very patient. We walked in and Marcus greeted us and then didn’t bother us or hound us. He let us look on our own and would check in periodically.The only downfall is we were told we could pick up our sectional on Saturday and rented a U-Haul but when we got to the warehouse we were told only a portion of our order was even in Bolingbrook and the rest wouldn’t be there until Tuesday…so now we have to rent a truck again.
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August 2023 by Ty Hall
The customer service was very choppy and they sales person wasn’t personable at all seems like his main focus was to get us the most expensive bed although we asked for cheaper ones that pretty much was like the higher one.. didn’t purchase anything left because I couldn’t continue to deal with that..
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August 2023 by Lori Schneider
The sales person I had was very personable but the checkout process was incredibly long. I bought a canvas print and it took 20 minutes to purchase this print not to mention all the paperwork I had to initial and sign. I have bought canvas prints at Meijers and it takes less than a minute to complete my purchase.
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August 2023 by Tamara Crow
I came into the Bolingbrook store to purchase parts for a bed I purchased years ago. I was greeted by a Sales representative named Tim and he was polite ,professional and helped me find exactly what I needed. I highly recommend this store, the service I received was excellent!Tamara
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August 2023 by Aleena Rafique
Even after reviewing many of bad reviews on their delivery time, I still thought of checking their furniture out (my fault). The visit to their store was good (not lying there). However, If you are like me, and assume that you will be lucky enough to receive the furniture on the time as they say, please don't fall for that. I confirmed multiple times from the agent that our furniture will be delivered on time and there won't be any delay from their side. He even showed his computer screen just for my own satisfaction. We were in between moving places and we sold large furniture items thinking that the new furniture will be received in a couple of days. Worst assumption ever! We have aligned all of our vacation plan for the week after the furniture delivery. Guess what, the delivery day passed by any regular day with no calls or messages from Ashley. I had to call and inquire myself, just to be told that the furniture has not even at the warehouse yet and could take couple more weeks and there is no estimate on their delivery time. I am so disappointed. Worst store ever!
