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January 2024 by Чигер Жжёт
Twuan R. !! He doesn’t completely understand what he’s selling! wrong oil filter. wrong oil. Incorrect amount of oil.Did not say “hello”
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December 2023 by Julia Paza
There are three other auto parts shops you can go to in bolingbrook. Avoid this location. Staff is extremely rude especially if your a woman. It's dirty. The parking lot is full of potholes. Do not shop here.
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December 2023 by Adam Wegrzyn
the gentleman got and. everything tolook for hot wheels for me
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November 2023 by Scott Kearns
I am very upset that many of the positive reviews written about this AutoZone were not what I experienced today. I came in today to return transmission fluid that I incorrectly bought the night before at another AutoZone. To be fully transparent, I did not have the receipt and I was fully willing and understanding if they could not accept the return. However, while waiting in line to return the item an older woman came up and asked if I wanted to check out I told her no I wanted to return this container of transmission fluid, and before even asking for a receipt she said "It looks like it was already open" Granted, there was some sort of leakage on the top of the container and I told her that "No, the container was not open and you can see that the twist off on the container was still intact." She flatly refused to help me anymore than that even when I asked her if she could look up my account and see that I had purchased the item not 24 hours prior all she said was "that would not help". I left the store upset because she would not even try to help me further after what I assume she must have thought that I was attempting to scam her. I would say that last sentence was speculation but when I returned home from work tonight, I was able to go back to the original AutoZone that I purchased the transmission fluid from and had the PSM look up my account and put in the return as not having the receipt. Both him and another sales associate came over and looked at the container plainly seeing that it was still closed. They gave me full store credit which I then was able to use to buy a gasket for the trans fluid flush I will be doing later. Now, tell me why the older woman at Bolingbrook could not do what took the PSM about 3 minutes to do? Why did she not offer to look up my account? Was she not trained? Does she not know that there is an O'Reilly's auto parts right across the street on 53? These types of interactions are what pushes customers to your competitors so I would strongly suggest that the manager of this location speak to this older woman about how to interact with customers in a manner that keeps us wanting to return to AutoZone for the best service in the business. Sadly, this was not one of those interactions, and one that I will be remembering.1/5 stars.
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November 2023 by June
She was amazing She went outside and checked my car to see the correct oil I needed I was so happy to have her to help me.
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September 2023 by Randy Mucha
Website showed that items were in stock, but upon arrival they were not, and I had to go to a different store.
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August 2023 by Teri Thompson
Brent H at the bolingbrook location was fantastic in helping me with my car issues. He helped me find the right part and was not pushy for any specific brand he let me see the difference and make my own choice . Also helping to install it !
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July 2023 by Nathalie Rodriguez
First time at this auto zone location, even though it was short staffed the manager was extremely helpful and accommodating. I had a couple questions about sizing of my windshield wipers and he helped me within seconds, he even installed them which was a lifesaver! I completely forgot his name but Thank you !!
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May 2023 by Ru Badeges
Spoke with Trish on the phone, she was helpful. Walked in and Brent helped me with assessing the issue with my car. He was knowledgeable, helpful, and friendly. Thank you so much Brent for being awesome!!!!
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April 2023 by Slow Ride
I would like to thank Sam at the Bolingbrook, Illinois Auto Zone location for helping me out and also giving me guidance on resolving my radiator and radiator fan issue. It was very close to closing time and instead of telling me to come back tomorrow due to closing he went above and beyond to help me out until I understood how to fix everything. He also added Radiator coolant for me. He saved me a lot of money with his guidance. Thank you Sam! You’re a true Professional!
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February 2023 by Taymini Tv
I came to AutoZone looking for help to get my front plate put back on and Sam was such a great help to me!! Thank you so much & I will be back for anything else i may need in the future. 10/10 highly recommend!!!
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February 2023 by Bili Jacimovic
If there is a 0, i would give it. He asked me if i wanted to order a foldable rear mirror for my car for an extra charge and if i wanted to be here for an extra charge in 2 days in the 10 am, first they call me after noon, then when i arrived see surprise the rear mirror can't be folded, they didn't care, they have excuses for everything, like everyone can mistake, he said, he didn't see it, but on the computer that he showed me today clearly said non-foldable mirror, he didn't even care to read it, he was lying... they said it can be fixed it's going to arrive in 2 days a new one. They don't care. Imagine 4 days without a rear mirror. i have a job i need my car i can't go on highway without it. I will never-ever shop here. They will lie just to sell it to you. I don't recommend you to buy here if you buy be very careful!
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January 2023 by Michael Swanson
Trish/Patricia can't remember which it was, is the new store manager here and she deserves recognition for excellence in customer service. Looked harder than she had to to find a loaner tool for me to change some air filters in the lot. When I came back in with black filthy hands desperate to wipe them off I went to buy some towelettes and she allowed me to clean up before reaching into my pockets to grab my wallet and pay. Also it was close to closing time (I was out before 10, I made sure) but her attitude and her willingness did not falter for a second. Thank you for your help tonight! It's the little things sometimes.
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December 2022 by Omar Q
Sam did an excellent job helping me get my pads and rotors. Also junior helped me to my car with all the items. Thank you both for the exceptional service provided.
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November 2022 by Prell Madlock
Always have parts in stock will help you any way they can will install windshield wipers for free will check engine light to what ever that say is wrong will be a 100% right Always good thing to do before you go to a mechanic .
