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December 2023 by Samantha Bagwell
The wait time is terrible just to talk with a teller because there is only one!
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September 2023 by Muhammed Azfar
I went there twice to cancel an account but they couldn't help extremely rude customer service Pamela. Now I will be closing my credit card from that bank......HORRIBLE HORRIBLE CUSTOMER SERVICE
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August 2023 by Puma _DoesIt
Well it looks like I'm not the only one with an issue with this location. The female manager with blonde hair is the most absolute rude and extremely DISRESPECTFUL person I have experienced since I have been with BofA. Having moved across country and being in customer service myself for over 20 years concerns me. Just BECAUSE OF HER. It might be a good idea to go back to chase. Or maybe she needs to work remotely because she is clearly bringing her issues at home to work with her. And I dare her to overlook this review. I will be calling corporate to let them know they need someone with a better grip on life to handle thisLocation.
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June 2023 by Joshua Rodriguez
The worst customer.I was trying to cash my check and it took 20 minutes. I don't get their setup why would you have a box in the middle of the place and just one person in box
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June 2023 by Ritabis
Horrible, lazy employees. No customer service skill. They treat you like a thief at your own bank. Useless staff. Useless, lazy staff.
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March 2023 by Carlos Cortes
They just don't know what are they doingI have to explain the problem, and get sent to another person and explain myself again, and still both couldn't agreed who is supposed to do what
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February 2023 by Martin Colin
wish I could do 0 stars after renovations you need an appointment for the most simple things it's just stupid 2+ hours to unlock card please
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January 2023 by Ivan Evangelista
This place needs to hire better staff, with more experience. Especially considering that they just closed the veterans location. Half the time I know more than them and I have to do the explaining. Very inconvenient location.
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January 2023 by Eric Mendis
The worst customer service I’ve got. I’m on leave from the military and can’t get an online appointment and the Branch can’t make any exceptions. Kids always remember to support the local credit unions.
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December 2022 by Vell Loury
Horrible new lobby service, with 30 minute wait times to speak with a person. I will no longer be banking here. Only one teller window for security NO
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August 2022 by Rajesh Jethwani
Unfriendly staff. Just went in for a quick service on my account and had to wait for 15 mins in Cashier line they couldn’t help me and ask me to wait for a banker. No banker was available and waited for 15 mins and a banker came and asked if I have checked in and it will be a 30 min wait. Waste of time for a wealth management client.
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August 2022 by Breanna Miranda
No one here does anything. They ignore phones & try there best to not have to actually work. Go to a different location
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February 2022 by Ирина Маляр
December 18, 2021, I came to this bank and I had difficulties. I stood for a long time and asked for help, and only the beautiful, friendly PAMELA WYATT came up to me and asked ---- how she could help me. I will always remember her responsiveness and high professionalism. THANK YOU Pamela!!
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January 2022 by Roman
terrible service! Waisted 1h of my time today trying to ask a simple question on international wire transfer: waited, waited and waited…@Dear Bank of America, since today you have 1 Platinum Honors customer less, moving all my accounts to Chase!
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November 2021 by ismail yosouf
I need renew my safety deposit box I'm waiting 3 days to open outside the country one year
