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February 2024 by Sonyca Bermundo
This is my second time coming here and I really hated my experience. I wanted to redeem “my birthday surprise free item.” The coupon states that it’s a “free item up to $9.95 value, no purchase necessary.” I walked up to the cashier, gave her my soap priced at $7.95 and showed the coupon. Right away, the cashier said that the coupon only works for travel items and you would have to purchase something with it. I asked her “even though it says no purchase necessary?” She looked in disbelief and was like “oh they changed it,” not even fully knowing what the coupon said or even read the fine print. I walked away and read the fine print and there was nothing there that stated that it was only for travel items. It only said it’s a free item up to $9.95 value. So I decided to ask another employee on the floor and she didn’t even bother reading the coupon either and said the same thing it could be used for travel items or maybe a bar of soap. As soon as she said that, I walked out of the site and that same floor employee looked disappointed as in like aww you didn’t want to get anything. Well, yeah y’all didn’t want to accept my birthday freebie so why would I waste my time in here or even bother reading the fine print of the coupon.Terrible customer service. Never coming here again.Really irritated about my experience so I decided to go to another BBW. The cashier there rung out my soap and coupon no questions asked.
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January 2024 by Jorge Arellano
I recommend this store for its products such as soaps, creams, perfumes.
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January 2024 by Juan Fuentes
Honestly, I saved a lot for my family's gifts, I made the most of the specials and obviously my family was delighted with the 100% quality products.
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January 2024 by Jaleasia Harris
Love coming here. The staff members are always helpful and friendly
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January 2024 by Jeffrey Worden
The manager lady with the short red hair was very unprofessional and rude at that ,told me the deodorant was $4,95 so I brought 2 to the register and they rung up $12,95 so I told the cashier and she ask the manager and she told the cashier that she never said that and embarrassed me like I was lying. Not a nice lady and the plus!!!! was, she was just laughing with the other employee while I was walking out . Never will I go back to that store .
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November 2023 by Darlene B.
let me start by saying I LOVE Bath & Body works but I have to complain here because I saw no other way to comment to them directly. I was happy to see that I got a free body care gift for my birthday however it was with a purchase (I don't remember that in the past ). OK, the hand soaps were a great deal so I tried to purchase them to get my free gift but the body care items were more than the $10 max I could use for my "free" gift and I couldn't get the code to apply so they can keep my birthday gift!!!. I'm not angry enough to give up on Bath & Body works but this frustrated me. Hoping by posting here I'll get a response from them.
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November 2023 by AF
Love it, thanks for helping me and for your amability
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October 2023 by Sherri Pedersen
Very loud for a serene fragrant store, I was in and out as fast as possible
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October 2023 by Eric Blazek
This Bath & Body Works in the Bolingbrook Promenade has a great selection of candles, hand soaps, and lotions. The travel-size hand sanitizers are perfect for the car, office, or school. 3-wick candles are sometimes on sale for $15 (normally $27) and come in a wide variety of scents, plus they last for a good long while!
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October 2023 by Eric S.
AROMATHERAPY The myriad candles and lotions at Bath & Body Works will have you (and your house) smelling like a sunset breeze. Along with just about every other mall in America, the Bolingbrook Promenade has a B&BW. In the mall's open-air layout, this in the same area as Mago Grill & Cantina and next door to sister store Victoria Secret (no surprise there). I've been in a few times, my wife a couple times more than I, and on each occasion the sales associates were friendly and we've usually found something worth buying. Last trip, I saw a 'pumpkin pecan waffle' candle, which sounds like something I'd try.....y'know, to see if it tastes as good as it sounds and smells. Their travel-size hand sanitizers are great for the car/diaper bag/office/etc. At some point in the past I've bought gift sets here which come with lotion, body mist, shower gel, and hand cream. These are great as holiday stocking stuffers, for Mother's Day, or Valentine's Day. I believe 3-wick candles were on sale for $14 (normally $27). Every time I think that seems like a lot for scented wax in a jar, I remind myself they last a good long while and can make our home smell like a piña colada for the entire month of January. * TL;DR * It might be the bergamot and sandalwood in the air, or maybe it's how Bath & Body Works stocks the foaming hand soaps in a rainbow pattern, but something about coming here is just so darn satisfying. Their candles run the gamut from pine tree to pineapple, and the self-care products have aromas that are just as varied. Personally, I'm a fan of the 'Ocean' fragrance--blue cypress, vetiver, coastal air--to the point where I would add it to my Xmas wishlist. This is a solid store in a solid mall, organized nicely and pleasing to 4 out of the 5 senses (I've yet to find something edible).
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September 2023 by Peanut
There's one nice lady that works here but I didn't get her name. She was a greeter at the door. Sadly I won't be shopping with B&BW anymore bc the Only scent I could use has been discontinued. The other scents are too strong for my sensitive skin
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June 2023 by Terri Franklin
Very nice place and smells so good in the store. Has perfumes, body/ hand lotions , room sprays and candles, as well as candle holders. Many nice things there the employees are very nice . Nice place to get the smell goods for women.
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June 2023 by sue the dj
Helpful staff. Clean and attractive displays.An aromatic experience.
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May 2023 by Jodi Thezan
Love everything there. The candles are awesome . They burn clean and the scent from 1 candle fills my whole apt.. I shop at the promenade in Bolingbrook,and I have to tell you, they have the best employees..
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May 2023 by The joy and pains Of life
Great scents. Try the clip on car scents. Teakwood candles and car scents are my favorite