COTG

Most Recent Comments

• March 2025 by Brandon Schuppe
  We've been a customer with COTG for about 15 years. We're now looking to upgrade our equipment and it's been impossible making arrangements with the sales force. Our sales rep has gone MIA. Took me awhile to find the sales manager Julie. You can't get in touch with anyone through the main number. Their calls appear to go over sees. I finally got Julie's email. I emailed her and the next day she contacted me. I explained we were looking to upgrade our equipment and the sales rep, Victor, has gone MIA. She apoligized, told me she would look into and get back to me. That was 2 weeks ago and I have not heard a word. I called a number she gave me, as her cell phone number yesterday and left her a voicemail message. She has now gone MIA. HORRIBLE service.
• November 2024 by Steve Goudzwaard
  This company sells equipment but their service is the worst. The company we had was bought out by Xerox and now we wait days to get service when the machine is down. After waiting days for a service tech,
  they don't have basic parts on hand, so we wait days more for those to be delivered. This is a new machine so they should have parts. Our contract also requires them to provide supplies and they are to monitor toner to make sure we never run out. They didn't do that and now we wait days for toner to arrive, drive an hour to pick it up ourselves or pay $90 to have it delivered. We already pay for delivery in their monthly bill and it was their job to provide toner. They don't care about their customer, or maybe they only care about big customers. We are a Healthcare facility with fragile residents, but cotg doesn't care.
• September 2024 by Katharine OConnor
  Impossible to get a hold of. The contact page doesn't seem to work, their 800 number's call quality is so terrible it sounded like I was speaking to someone with a tin can and a string. Its impossible to get anyone to help us make any changes to our account. The techs are so great and the supplies are usually punctual but account management is an absolute garbage fire.
• August 2024 by Mary Kay McCann
  Terrible accounting practices! Never sent invoices, then charged late fees and refused to service our machines. No response to emails, and got attitude over the phone from the accounting department.
• August 2023 by Angela S
  I have worked with COTG/Xerox for over ten years but something happened in 2019, before Covid, in which their contracts office became ruthless. Our contracts always state that we have the option to return the equipment, buy the equipment, or enter into a new agreement. We opted to return the equipment and it took almost 3 months of almost weekly calls to them to get them to acknowledge what was written in their own contract. Fast forward to today where we are returning the remainder of our equipment that was still on contract. Now, it has been a full year of sending and resending them the contract that notes we can return the equipment at no buyout cost and I am still trying to get them to fix this. In the meantime, they keep sending us invoices for buying out the equipment and keep adding more and more fraudulent late fees. When I actually get to speak to someone and show them the contract, they tell me that I am correct and that they will fix it...only to get another fraudulent invoice in the mail. Meanwhile, their inactivated equipment is taking up an enormous amount of space in our office waiting for someone to come pick it up.
• August 2023 by Tracy May
  Horrible service. I see all the other poor reviews and can certainly emphasize with other’s pain in dealing with this trashy company. Would never recommend!
• April 2023 by Rich Berkshire
  complete group of incompetent people from the call center to the service department. highly unorganized incapable people who should be embarrassed by their own incompetance. The printer which we pay for monthly on a lease, stopped working. Took them 4 days to get a service tech out and the service tech was not even prepared to solve the problem and they have to come back.
• December 2022 by Daniel Marchwiany
  Great place
• September 2022 by Anthony Scifo
  I have now attempted to obtain a response for four (4) straight months from both Xerox and COTG to buy out my contract. There has been no response.I was advised the current Xerox machine I have would be good for 15,000 pages per month for 5 years. After issues began, I was told it could PRINT that amount, but it cannot SCAN that amount, which is why I have experienced near quarterly issues.The proposed resolution: rent another machine solely for scanning for several thousand dollars over another 5 year term. I purchased the proposed high-volume scanner (which was 1/3rd of the proposed rental in total) and have now been totally ignored by both companies.
• August 2022 by Gust Dimoulias
  Great place to work
• July 2022 by Travis Foreman
  Our 5 year experience with COTG was sub standard on its best day. After signing a contract with them, I learned that their salesperson inserted a page of the contract after the signing of the contract (auto renewal clause). Even though I advised COTG of this unethical/non binding action by their salesperson, they still tried to hold me to the unsigned page. Anything that they promised was missed by their own established deadlines and their follow through was none existent. I had to email or call 3 or 4 times to get someone to return my emails/calls. I received responses weeks after reaching out to them. By the time I received a response, I forgot why I had reached out in the first place! I did establish a relationship with a Rockstar employee about 60% through our contract and I held onto her for dear life. If she had not helped us through the last couple of years of the contract, it would have been more miserable than it was. We are now doing printing devices/ink supplies ourselves and it is going SO MUCH BETTER! Do not use a third party for printing and ink services and, if you do, do not use COTG. It was a big mistake on my part on behalf of our firm.
• July 2022 by J. Kramer
  As other reviews state, this company has been a gigantic mistake. Do not work with COTG or Xerox. Customer service is basically non-existent. If you call to open a support ticket, even the agents receiving the ticket express low confidence in the company and its sales teams, referencing other complaints they receive. Save yourself the headache and find someone else.
• August 2021 by Mario Rodriguez
  Great awesome place. Wish every warehouse was like this one. Great shipping team. Got me loaded and out of there in 20 minutes.
• August 2021 by Abdumalik Uzakov
  Good place. Loaded very fast. Nice people.
• July 2021 by Richard Meade
  I have had a horrendous time dealing with this company. DO NOT engage them. Their billing system is antiquated. When I order supplies, I am never sure if they actually are going to send them. Most recently, I requested to cancel my contract. They responded that they needed 60 days notice. That's the last I heard from them. UNTIL...they canceled my contract and sent me a bill for $6000 for ink I had ordered under the contract for the last 2 months.