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February 2024 by Cid Visus
Very attentive staff and helped me right away and got menin and out in 10 mins.
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February 2024 by Torrey Roddy
Great customer service
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January 2024 by Kesha Grubbs
If I could give minus 5 stars I would!!I will also be filing a complaint with the BBB!My car was hit and our insurance company directed us to Enterprise to rent a car while my car was in the shop. We were offered a discount; $33 and some change per day.(My husband used his debit card and paid forthe rental up until Jan 5,2024)The projected date my was to be ready was Jan 10, 2024, however, my car ended up being ready for pick up on Jan 8, 2024.Enterprise had our credit card on file as a secondary form of payment and was only supposed to charge us for 3 days (Jan 6-8)due to my car being ready early.Enterprise has NOW charged our credit card 406.66 for 3 days!!! We have called numerous times and we were told a manager by the name of Joe S. was the one who handled our contract and charged us the $406 and he would be giving us a call. We have yet to hear from this manager regarding why we were charged over 400 bucks for 3 days!!We have spoken to multiple associates and we have heard “they have no clue as to why we were charged the 406 dollars, Joe will be calling you by EOD” …still waiting…..We even had 1 associate tell us “this was an Administrative error and our money will be put back on our card”…..still waiting….This is ridiculous that someone would have to go through this!!!!All we want is our MONEY put back where it was taken from!!
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January 2024 by Carlos Eduardo Aguilar Dangla
Excellent service and nice prices. Good cars.
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January 2024 by Amanda Bernadette
Great customer service! ?
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January 2024 by Roman Krupka
While managing five other customers concurrently, the manager successfully sorted out the unexpected complications caused by the insurance company regarding the coverage of our rental car. Give that man John Kapovich a promotion.
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January 2024 by Nia Carey
It is really refreshing to walk into a business with great energy and customer service. Cheyenne and Jenna are the absolute best! Thank you ladies for everything!John & Dillion your customer service was amazing as well. Made my checkout experience just as great as my check in.And that 2024 Palisade was thee best. Has me seriously reconsidering an upgrade!Bolingbrook will be my 1st choice for rentals for sure!
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December 2023 by Unknown Last name not important
Kotomi Crabdree was very professional, hands down the most nicest person I’ve encountered this month ?She was very , respectful/ helpful , with nearly closing she was able to fulfill my needs right before closing .Got me in and out in a timely manner.Thank you Kotomi
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September 2023 by Aaron Sorrells
1st time renting at this location..it ABSOLUTELY won't be the last time!!I'm a long distance trucker..scheduling is critical, yet unpredictable. Dylan, was my 1st contact..Dylan is awsome!! Patience & UNDERSTANDING of my concerns and needs in acquiring a vehicle was his attitude..He assured me that he could meet my needs. He absolutely did!! He arranged for me to be picked up at my truck parking area. The gentleman that picked me up, sorry I forgot his name, was also absolutely awsome.. at the counter I was assisted by Matt. He too was accommodating, polite, humorously professional & time conscious. I really am impressed with this location, as I rent all over the country from Enterprise, I find these folks to be very professional & top tier VIP service minded...
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September 2023 by Kelly Dougherty
We were in a rental due to car repairs after an accident. Enterprise picked me up at the body shop and drove me to their location. Once insurance confirmed the type of car I could rent, they let me pick from the available cars in the category. Car was great. Left the car at the body shop when my car was finished. They called to confirm the car was picked up and let me know all was fine. I will definitely use them again.
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September 2023 by Sphynx Jemm
Dylan was very professional and friendly. It was my first time renting a car and he explained everything clearly. Doug also called after i dropped off the vehicle to make sure i was satisfied with service. I'd rent from here in the future.
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August 2023 by Don Ndovi
Staff members are extremely excellent. Always friendly and perform beyond expectations. Dylan is has the expertise of running the show. A wonderful gentleman
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July 2023 by Sheri
I had an excellent car rental experience. At this location, Jarvis went above and beyond. He was professional, informative, and helpful. I needed a rental since my car was being fixed. I really appreciated how pleasant and stress-free Jarvis made my rental experience.
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July 2023 by Are Dee
Amazing rental experience !!! I rent for this location all the time and even under extreme circumstances the employees there seem to go above and beyond to help their customers !! I have had the privilege of working with John , Dillion , Doug and Jarvis to just name a few and they have made the whole experience and seemless and enjoyable process !! GREAT WORK ? Good Job Bolingbrook Enterprise !! Your faithful patron and customer . Ronnie Davenport ?
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July 2023 by Stephen Chemenju
Upon arrival for my 1pm appointment I was notified that the only available vehicle was a Prius. I explained out their entire fleet the Prius was my most uncomfortable vehicle.I was then told a Kia Soul was available but needed new breaks, I explained im on a time crunch and could not wait for the repair. I was then told my only option would be to pay an upgrade fee to the Mazda or take the Prius. I unhappy with the resolution provided by the agent, since he himself said he did not like driving the Prius either. I understand goals but I also believe in doing what's right for the customer. As a frequent traveler I was underwhelmed by my experience obtaining the vehicle. Upon returning I stood in line for 10 mins with not one representative greeting me, I became frustrated and left the keys behind the counter and entered my waiting Uber. I understand that the 4th presents busier than normal situations, but this experience has definitely left a bad taste in my mouth. While this location is very convenient for my needs I'll look to other locations that have better customer service.
