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December 2023 by Michelle I.
Since this store first opened they have come around full circle. Every project we have hired them to do for us has been spotless. There was a little miscommunication with the luxury flooring as far as them having it sitting when it was suppose to be delivered but that was all worked out and they got us moved up with their installers. We had GS Flooring which is their sub contractor for flooring they use. We had our bathrooms done years ago and now finally got the rest of our first floor completed and it absolutely looks fabulous!! The crew with GS Flooring was so fantastic!! Cannot honestly say enough about them! The guys worked hard and were completely done in 2 days with no messing around. We got the Lifesource Flooring which is Home Depot's exclusive brand. Looks fabulous! I'll post some after pics after everything is all cleaned up and back in place.
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January 2023 by Marc W.
Always helpful. Find things quick great prices. Paint department gelpful
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October 2022 by Jim D.
I've been struggling with a handful of HD's due to customer service and lack of personnel knowledge but this location seems to be the opposite. Being a new homeowner in the area, these guys have been a great source of help. Special thanks to Norm for his kind and friendly demeanor and willingness to always lend a hand. He alone is one of the reasons we continue to come back.
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September 2022 by Phil K.
Avoid this Home Depot store. We rented one of their trucks and returned it after driving it 7 miles. I filled the tank with 5 gallons of fuel. (meaning it wasn't full when I got it) When checking in the vehicle the individual demanded I produce a gas receipt. (which I didn't have) He refused to look at the gas gage and then proceeded to charge me $40 dollars for a refueling fee. I refused to pay and they charged my credit card anyway. Pretty much credit card fraud as far as I'm concerned. Ended up spending $60 in gas for a $50 3.5 hour rental. After waiting for the manager who never showed up, I left vowing never to spend another dollar at this store. You shouldn't either.
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January 2022 by Google user
great work and knowledge-based person
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June 2021 by Julian Gonzalez
great work and knowledge-based person
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January 2021 by Sheila C.
There are 3 Home Depots within the same distance of my home. After a not so pleasant experience at the one in Oakbrook Terrace, I opted to patronize the Bolingbrook store. This store has friendly employees and no one seems stressed or pressed for time, which is a good thing. They are obviously busy but take their time helping each customer. However, they do seem to be a little under staffed both on the floor and at the check out registers. Thankfully this store has self check out. Today I was looking for those silly little lent traps that go on the water outlet of everyone's washing machine. I knew they would be in the plumbing area, but those little monsters are hard to find. I asked an employee walking the isles and she led me right to them, bottom middle of a large display. Perfect!
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December 2020 by Tim M.
Installation Nightmare is still going on for 3 weeks now. Home Depot delivery service never completed installation and broke water adapter. Said they would repair it, then backed off and said we should handle and MAYBE they would compensate us. Delivery driver also said he recorded me being disrespectful to him which I wasn't. I only said that they must have broke it. I am worried that they will put a doctored recording on Twitter and people will start harassing me. I asked them for a copy of recording or a letter indicating that there is no recording. I also want them to fix the adapter issue. I have disputed purchase with Amex and contacted Home Depot Executive Grievance team in Atlanta. Waiting for their response. This year finishes like it started. A nightmare. I am on 4th year of active cancer battle. This along with Covid 19 was enough to handle. I didn't need this nightmare from Home Depot.
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December 2020 by Lisa L.
No problems here. I was able to get right in and right out. They had what I needed in stock and check out was fast.
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August 2020 by Eric S.
APPETITE FOR CONSTRUCTION Buy lubricant for your Guns N' hand pruners for your Roses at the friendly Bolingbrook Home Depot. A new house means lots of DIY projects, which means endless trips to buy hardware, lumber, mulch, and just about anything else. This Home Depot is off of Weber Rd, about 2 blocks south of Boughton. The shopping floor is cavernous but there's enough staff scattered around to help in case you get lost. They have a good selection of charcoal, natural gas, and propane grills from high-end names like Weber as well as more affordable options like the six burner Nexgrill ($350) we settled on. It was simple to assemble and has already given us several great cookouts! We'd definitely recommend the Nexgrill brand. We've also purchased a hanging light fixture ($225), a Ryobi 6-in-1 power tool kit ($200), a couple of floral outdoor pillows ($50), an air compressor ($35) and misc. painting supplies ($50). In the next few weeks, we'll probably buy a Ryobi lawn mower ($260) and a trimmer/leaf blower set ($100) too. When we bought the grill, Joey helped us out at the register and was kind enough to knock $25 off of the purchase price due to the box being damaged. After checkout he radioed for loading assistance but no one showed after 5-6 minutes, so he came out and did it himself. Thanks for picking up your coworkers' slack, Joey, you da real MVP! * TL;DR * Time will tell if we split our business between Home Depot and the nearby Loews or come here exclusively from now on (it'll probably be an 80/20 thing). Their garden section is stocked with a nice variety of perennials and annuals, prices are competitive and they run deals on tools throughout the year. So far so good. You know we'll be back.
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July 2020 by Amy K.
I just went in today with my husband, and two young employees in back lumber area (Aisle 23) we're not wearing masks and the female coughed in her hand and continue to stack more lumber. We also noticed three other customers not wearing masks and not a single staff ask them to put them on. Where is the health safety in all this????
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June 2020 by Pete F.
Such a small thing to do to protect others and yourself but many employees not wearing masks or have them Pulled down below their noses and defeats the purpose. Good thing doctors and surgeons aren't inconvenienced by wearing a mask since the civil war. Left the store and went to Lowe's...they seem to wear ppe...comes down to management.
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May 2020 by Richard S.
HOME DEPOT NOT REQUIRING MASKS My wife and I just got back from Home Depot Bolingbrook. While there we counted 5 customers and 2 employees not wearing masks. We are both over 65 so found this surprising and concerning. I got home and called the store manager (Mike) and he told me that, just like the police aren't enforcing it, they aren't either. I suggested that, in that case, they should at least post a sign at the entrance informing people that they were not enforcing the mask requirement so that people could then choose to come in or not. He said there's a sign saying it is recommended but he would not add anything more to that. Next, I called the Bolingbrook Police Dept. and they told me that since it's not a law they're not enforcing it. Lastly, I called the State of Illinois COVID-19 Hotline (1-800-889-3931) and they confirmed that it is just a recommendation and not enforceable. So, my purpose in posting is NOT to start a debate about whether or not we should wear masks or any other debate related to this issue - I simply want to put the information out there so that others can make informed choices.
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May 2020 by Kat S.
Called and spoke to customer service about an order placed online for curbside pickup. Terrible experience where rep said we shouldn't be ordering this way since our item wasn't considered essential. Why do you have this form of pick-up available for items if this service is only for certain merchandise? Nothing on the website states this and the order went through for the item - this method is encouraged - so we chose this over going into the store to get the item ourselves. We will not shop at this Home Depot again.
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April 2020 by Humberto O.
I stopped in this store because they had a tool box that I was interested in purchasing. They only had 2 in stock and unfortunately they were both open box in display. One of the boxes had scratches all along the back and the other had no handle. I asked for help and they called an associate to meet me in that department. I asked about the handle that was missing and she said it had been broken off. Since both boxes were damaged I asked if they can do better on the price and she said "absolutely not, I'm not discounting any boxes" Well, she made my choice so much easier. I'll just go somewhere else. There's no way I was going to pay over $1000 for damaged tool box. They can keep them or find another sucker!