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March 2024 by Richard
Just had my taxes done at Jackson Hewitt for the first time. My tax professional Dawn was great and very knowledgeable. I will be using the Bolingbrook office from now on. Thank you Dawn!
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March 2024 by Carter Pilch
The manager helped us file at record speed. Barely an hour for him to do our complicated returns. Would reccomend!
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May 2023 by Jasmine coverdale
Mrs. Regina was excellent.
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May 2023 by Tyra j
Would not recommend this location. I never received my $20 rebate for referring a friend. I’ve spoken with the manager for the last 6 weeks and keep being told that I will receive an email. I still have not received the email with the link to the $20 rebate. Won’t be using Jackson Hewitt again for tax services. H&R Block is much better!
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May 2023 by Victoria S
If I could give a negative review, I would. It has been OVER 2 weeks since I did the appointment “in office” and sat and waited for over 2 hours to ensure everything was correct and completed and I had every form with me, and I was told nothing more was needed and I had signed and efiled……or so I thought. Well over 2 weeks later as I am anxiously awaiting my return, and checking online and calling the irs etc, now I have to reach back out to them bc irs has no info and then after 2 hours of being on hold and phone tag they tell me that my taxes were never filed “bc they need more info” oh and apparently they wrote my phone # down incorrectly and didn’t bother emailing me and now in the meantime as I should have been getting my return any minute….they still haven’t even been filed!!!! After I had to reach out to them, and IMMEDIATELY sent the info they requested, they still never replied (after another call the next day after work I was told that their response email was kicked back, but they didn’t know, nor bothered checking. After second day of hourly long phone convo, then even more info was needed….surprise, same exact thing….I had to call them again the next day, because again no response. As i am getting extremely annoyed on the phone, comically our call was disconnected….?? Or I was hung up on. This is insane for a “big company”. Now we are days away from the deadline and I am certain the irs is bogged down, so now because of this, who knows when I will receive the return I was counting on yesterday. They didn’t reach out to me EVER about needing more info or making me aware that my return was never even filed.And an update….it gets worse….
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April 2023 by Victoria Senese
If I could give a negative review, I would. It has been OVER 2 weeks since I did the appointment “in office” and sat and waited for over 2 hours to ensure everything was correct and completed and I had every form with me, and I was told nothing more was needed and I had signed and efiled……or so I thought. Well over 2 weeks later as I am anxiously awaiting my return, and checking online and calling the irs etc, now I have to reach back out to them bc irs has no info and then after 2 hours of being on hold and phone tag they tell me that my taxes were never filed “bc they need more info” oh and apparently they wrote my phone # down incorrectly and didn’t bother emailing me and now in the meantime as I should have been getting my return any minute….they still haven’t even been filed!!!! After I had to reach out to them, and IMMEDIATELY sent the info they requested, they still never replied (after another call the next day after work I was told that their response email was kicked back, but they didn’t know, nor bothered checking. After second day of hourly long phone convo, then even more info was needed….surprise, same exact thing….I had to call them again the next day, because again no response. As i am getting extremely annoyed on the phone, comically our call was disconnected….?? Or I was hung up on. This is insane for a “big company”. Now we are days away from the deadline and I am certain the irs is bogged down, so now because of this, who knows when I will receive the return I was counting on yesterday. They didn’t reach out to me EVER about needing more info or making me aware that my return was never even filed.And an update….it gets worse….
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April 2023 by dave gorski
Dawn was very patient and helpful during the process. She answered all me questions. Price was good. Would return and recommend.Thank youDave
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April 2023 by Jessica Mudusu
Chemecca was very helpful in explaining and making us understand the possible ways she took care of details in our tax filing .
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March 2023 by mike styles
My Wife started using JH a few years ago after running into problems using turbotax. She passed away, and so I have continued to get my taxes done there, it's convenient and painless and a very fast service. I'd never change. Thank-you!! Jackson Hewitt!!!
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March 2023 by Valerie
Regina, is awesome! Who likes to get their taxes done? I know I’m not a fan, but she makes it an enjoyable experience!
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March 2023 by Jack Huff
Very friendly, helpful, professional, & definitely know what they're doing when it comes to doing taxes.
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December 2022 by Denise Dattilo
Go and visit Regina at the Bolingbrook Jackson Hewitt location she is amazing and so is her staff.
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April 2022 by Giovani Otero
My appointment went by smoothly and quickly. Big thank you to Janet for helping me today. I will continue coming to Jackson Hewitt because of how good she took care of me.
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April 2022 by Lakeisha Roberts
Janet Shore was very patient and helpful such a sweet woman. Very well and informative.She answered every question I had. Appointment was on time. Service was easy going.
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April 2022 by Soledad C
Knowledgeable, professional kind staff. I have been going to the Bolingbrook JH location for many years now and appreciate the patience they have. They explain everything yet the service is fast. I have been going to this location since 2005 and have no plans on changing.