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February 2024 by Aleks T
Frank from Chicago land pressicion instalation did a frat work.
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January 2024 by Bernadette Knapik (sweetbern)
Ordered washer & dryer online. Installers said we need stacking kit, didn't install. Then we were given incorrect stacking kit to purchase. But Joan from this store to the rescue. She checked everything out for us, double checked with a manager & told us who to contact & what to do over the phone. Thank you Joan in appliances, you're the best!!
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January 2024 by James Anderson
Great customer service
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January 2024 by A K
Waiting on phone since last 10 minutes to speak to their customer service at this location to get water heater installed. Seems lowes do not care for their business. Would be trying my luck with Hime Depot instead.
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January 2024 by lupita
I am giving 1 star from my latest purchase of appliances. I use to love coming to Lowe’s for all appliances from dishwasher, microwaves, stones, and refrigerators to washing machines and dyers. I have recently moved to new house and from prior years buying at Lowe’s decided to buy all my appliances there again. May I say it turned out to be awful experience due to washing machine having a defect that causes it to move so vigorously that it has now damaged my walls. I went to Lowe’s to return it and have a refund or exchange it for one that works but the manger was rude exclaiming it was our fault that it was not working properly. The policy of Lowe’s according to the manger is that you can only return appliances within the 48 hours. Mention again we have just recently moved so 48 hours wasn’t enough time to ever test if appliances work or not. We had faith to have good experience like the other times but this time we were incredibly dissatisfied with nothing being able to be done and from the Lowe’s manger. I will now never come to Lowe’s to buy my appliances again and wish this review can do well and warn anyone that goes to Lowe’s to buy their appliances.
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January 2024 by dittocard
Anything you need, to home projects
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December 2023 by theraf8100
People are nice enough but not a single employee knew or a single thing was. I have three different people and none of them. You could try and look things up on your phone, but unfortunately the store is a black hole of reception. In the end I had to run to home Depot so I could actually find what I needed. Next time I'll just go to home Depot first and save some time.
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December 2023 by bill wendel
Great time. Santa was there and we had a picture taken with him. Great idea. We purchased a new like for our kitchen .
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November 2023 by Patrick Signature Transportation
Very good
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November 2023 by Shawn Smith
The was very friendly and helpful
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November 2023 by cindy meals
We just had a wonderful experience at Loews in Bolingbrook. Everyone was very friendly and helpful, particularly Linda at checkout. She was so nice it will bring us back !
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November 2023 by Jay Ward
I had an issue with a Kolbalt tool and the manufacturer reffered me to the store. Mark, the assistant store manager, handled the situation in a friendly, professional manner. Thank you Mark!
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October 2023 by Katie W.
HORRIBLE CUSTOMER SERVICE. Never have them install flooring. They use a 3rd party, ULTIMATE HOME SERVICES. Who did a horrible job. Even though we got a warranty on them.. took over a year back and forth between Lowes, CORP, and the 3rd party for someone to fix them. We have voicemails, Emails, multiple calls to prove us trying to get someone to fix them. Once the year was up, they said they can no longer do anything for us! Matt Aguilar was AGM was no help. This was our 1st home and they made our experience HORRIBLE!
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October 2023 by George S.
went to customer service to get my shovel. Replaced older woman with white hair. Had a bad attitude and I walked out. I will never go back to this establishment.
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October 2023 by Dennis S.
The paint department personnel are absolutely outstanding! Incredibly patient in what can be a near traumatic experience. BTW, Sharon in the window treatment department at the Bolingbrook, IL is equally terrific. We like the other home improvement retailers but we love Lowe's, primarily for their people. Kudos to HR and the managers who hired, trained, etc.
