Marshalls is a store full of surprises with new items arriving weekly. It offers a large, ever-changing selection across fashion, home, beauty, and more at thrilling prices. The store is consistently described as very clean with a great physical appearance and an amazing product selection, perfect for last-minute gifts. However, multiple reviews note significant issues with customer service. Employees are often hard to find and rarely offer help. The staff can appear disinterested or half-asleep, and long checkout lines are common due to too few workers at the registers. While the store itself is appealing, the employee experience frequently ruins visits.
