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November 2023 by Mike Moore
Tried to send a message to cancel my membership and they said I had to go into the club to cancel. I did that and the person working said he didn't know how and would ask the next person when they got in and that I would get a phone call to confirm. I never got the call after a week so I called the club and asked and they said I need to come in again.Planet Fitness has a policy to make it difficult for people to cancel to dissuade them from doing so so that they can continue to collect fees from people who aren't using their services.
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November 2023 by LUIS Trinidad
The place is very clean. It’s awesome. The people are super nice and the customer service is excellent. I love the place.
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November 2023 by Jose Vera
Very nice place, everybody is so friendly and plenty machine's and tools for do your routine or any exercise you want to do
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October 2023 by Jolly R
I would like to see weighing scale and working massage chair.The light in the stretching room is a no - no to me when you lay down facing ceiling it’s not comfy to the eyes . Covid is over so they should have trainer back but not just in the morning only Other then that it’s all good & friendly environment
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October 2023 by Lexie Nino
The PF Black room doesn’t provide the privacy and exclusivity it should’ve granted PF+ member as a perk. Doors have been opened for months! And now, massage chairs are not even available for use??? Might as well downgrade since there’s not much benefit to be a plus member anyway.
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September 2023 by rabiah ghassan
As I walked into this planet fitness I was hit with a wave of an atrocious stench. I asked the front desk what is going on and they said they don’t know but they are working on a fix ( bless them, I do not know how they have employees working in that kind of environment) I could not stand to stay in the gym for more then 5 minutes as the smell got stronger and just radiated through the entire gym. Recycled egg sewer smell throughout the entire facility. It’s a shame that they could not even place air fresheners in the gym. After I left I was nauseous for an hour and ended up throwing up. Please planet fitness do something about the smell.
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August 2023 by Judith Donald
If you want to learn self defense or just get in better shape, then this is the place to go. The people there are very welcoming and regardless of your skill/ fitness level, you will fit right in.
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June 2023 by Nichele Ashley
Manager here is racist and rude. She harassed me from the moment I walked in the door to the moment I left. I did end up cancelling at the front desk and she hovered over the employee cancelling my membership to continue to antagonize me. If you look at other reviews they will confirm.
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June 2023 by Ashley Laurier
Horrible. Manager threatened police because she is intimidated by black people. She should not be a manager and needs to be fired or re-trained immediately. I do not recommend this place, it is small with limited machines and a million treadmills. Couple that with the terrible management and this is hands down the worst gym I've ever been to
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June 2023 by Elusive Makeup
Carolina, the store manager here threatened to have police escort out my black friend because simply because she didn’t like her. Walked in and scanned, Carolina said something about billing info but after advising her to check she confirmed there was no balance. She then continued to antagonize and harass us because she said we were disrespectful for not smiling and saying please and thank you to her. This is the worst planet fitness ever, please read the other reviews before joining here. My friend also posted a review while at the gym and we saw carolina requesting it to be deleted while cancelling our membership
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June 2023 by redhawk267 redhawk267
This staff is excellent at this gym. The gym offers a wide range of equipment, and when needed, equipment is repaired quickly. My only criticism of the gym is the 24/7 racist, misogynistic hate speech spewing from Fox "News". Fox News admitted to lying about the 2020 election! Fox is propaganda, not news. If the gym wants to force users to watch this right-wing garbage, then they should balance it with the left-wing channel MSNBC.
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May 2023 by C H
Pros:- Nice place- Free combination lockers- Clean- Whole-body red light therapy- Stretching BarCons:- No personal trainer- No lay-down massaging tables (just ones that are permanently reclined, which doesn't help me much)- The front desk staff isn't as welcoming or friendly as the Woodridge location.- NOT open 24/7
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April 2023 by MaryJane Schermer
I was extremely impressed with the cleanliness and the condition the equipment is in. I have worked out at higher priced gyms that I assume would give me a better experience, however I was wrong. This Planet Fitness location is the best gym I have worked out at. The way of the layout and space makes a very nice environment to keep you motivated. I highly recommend trying out this location before committing to a more expensive gym.
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April 2023 by Dai Nguyen
Many people just had their locks picked and their cash stolen here, including myself. I heard this has happened many times..staff says they can do nothing. Cops couldn’t do nothing. I will be reporting this location to corporate and if you got your stuff stolen here, I urge you to do the same. There must be something that can be done. In the mean time, I am done coming here.Morning staff is great though. They keep the place nice and clean, and also are friendly. But management/ owner needs to make the place safe n secured for ppl to enjoy their workout.
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April 2023 by Brent Jack
Excellent location!Staff was courteous, and the facility was very clean.