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December 2023 by Robin Putnam
Heather was excellent at the Oak Brook, IL location about informing us of all the features of our new bed and how use the Sleep Number app to control our bed without a remote. I have an IPhone and Rene has an Android.
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March 2023 by Angie S.
My husband and I entered the store at approximately 5:00. The saleslady said she would be right with us. We circled the showroom quite a few times and realized that the person she was talking with was not a customer. He was, in fact, a new hire going through an orientation. She never acknowledged our existence after the first greeting. We walked out the door and will definitely purchase our bed elsewhere.
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October 2022 by Charm
James was knowledgeable and very helpful. He listened to what we wanted and needed, not what he needed for a sale. Other shoppers came in while we were there and he was courteous to them asking them to please wait and to feel free to look around and try out beds, he would be with them shortly. He gave us all the options, prices, and deals. We left store feeling fully educated.
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May 2021 by Joseph Traynere
Friendly employee (Tabitha). She really knew her stuff.
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February 2021 by Brad Eldred
Sales Woman was not helpful at all..
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November 2020 by Becky Ness
Amazing help, provided everything I needed on information and walked me thru the bed I needed.
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November 2020 by Ben M.
TOO BAD!!! I have had numerous issues with my $8000 bed purchased at the sleep number bed in Bolingbrook. First, I bought a model P5 split bed and was informed that I have 100 days to trial the bed. A few weeks after the purchase, I started having issues with the bed dipping in the middle. I called the call center who advised me to get a mattress with thicker padding which was $2000 additional. I purchased it the I8 mattress as recommended but the problem persisted. I called back to the call center a few weeks later but was informed that by upgrading from a P5 to an I8 was equal to a FINAL sale. I was given 100 days to trial the P5 but ZERO days to trial the I8. They said it was on my invoice. For something this SIGNIFICANT (an exchange), I think it should be made clear to EVERY customer rather than couching it in legalese. More importantly when I called and was advised to upgrade to I8, it was another opportunity to reiterate to me that by upgrading it will result in a finale sale but that never happened. I believe this is intentional and THEY DO THIS BECAUSE THEY THINK THEY CAN GET AWAY WITH IT. IT IS WRONG AND FOLKS SHOULD BE CAREFUL BUYING FROM SLEEP NUMBER BED. I asked for a mattress that only splits at the top but was told my sale was FINAL. I reached out to the president of the corporation via LinkedIn but she asked the office staff to call me to say my sale was final. If this was not a SCAM they should have a made it a point to advise every customer that if they switch their mattress it will result in a FINAL sale rather than putting it in small prints expecting customers to read it and quick to say "It's on your receipt". Even the "comfortability team" (installers) who were sent to assess the bed were shocked to hear that their company was unwilling to give us what we want. $8000 for a bed that hurts my back every time I wake up is UNACCEPTABLE!!!
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October 2019 by Sarah Mahoney
Howard provided excellent customer service. He was very knowledgeable and helped me find exactly what I was looking for. I will definitely be back! Thanks.
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October 2019 by Glenn M.
Had a very good discussion with the salesperson at Bolingbrook, explained that I got the sales price for the mattress, and a further discount being a repeat customer. When Sleep Number reduced the price of the mattress even further, you have to call the main number to request a refund for that amount. Of course, they gave me the runaround, saying that they can't "layer" discounts, so they wouldn't honor their price match guarantee, essentially disregarding any "guarantee" the local salespeople said would be honored. Very disappointing. The main office reps were very inconsiderate and seemed more interested in finding ways to say "sorry, we can't honor that" than making a repeat customer happy. This will be the last Sleep Number I purchase due to poor customer service and the lack of honoring the price match guarantee.
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February 2018 by Natalie Sugg
Couldn’t be more pleased with the service we got at the Boilingbrook location. She was so helpful, didn’t at all rush us and definitely helped us find the perfect bed to suit us.
