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March 2024 by Basi Kay
Was informed of a $35 additional charge for a cancelled appointment months after the fact.
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March 2024 by Shauna Gaiter
We canceled an appointment in July and made and appointment last week. They called me today saying my dog missed her appointment in July and it will be a $35 additional fee. Money hungry is real. Never again. It’s sad customer service is poor now.
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December 2023 by Amellaly Pozos
My doggies Connor and Oso come here at least once a month. They provide great service, my dogs look and smell great. Love this place!
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September 2023 by biljana janeva
I took my dog here for the first time to get her first ever grooming experience. They did an excellent job, you can see the before and after transformation. And she smells and looks amazing! We will be back.
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July 2023 by vanessa vela
This place was my dogs groomer for years but over the past year they have got so rude out of no where. They said my dog had a skin condition & was highly contagious & wouldn’t take him if I didn’t get a vets note. They called me about 5 days before my dogs appointment asking if I had the vets note and at the time I was at work, & had to make sure with my dad that he took him to the vet to get the note. I talked to my dad & he said he had it, it wasn’t a skin condition, they said my dog got it from anxiety & prescribed meds. I left it at that waiting for my appointment date. They called me the night before while I was at work again leaving a voicemail saying my dogs appointment was cancelled because “I didn’t have the vet note” even though I did. I called back & no answer. I called back the following day & they said I had no appointment anymore bc they gave it away. Even though I had the vet note from the beginning. I had to wait longer for a new appointment. No apology or anything. Last time I took him in , they said they can’t take him anymore because he’s doesn’t allow his nails to be cut. Isn’t that what a groomer does? Don’t all groomers deal with difficult dogs? Isn’t that what muzzles & leashes are for? This groomers has gotten very rude & impatient. A real groomer will know how to make your dog feel comfortable and safe. Spend your money where the groomers actually enjoy & love what they do instead of just taking the easy ones for easy money.
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May 2023 by Tifani Jackson
I've recently started bringing ,My Diamond here , He is always happy and smelling delicious afterwards and they are cost efficient,and very kind people?
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April 2023 by Jamie Lynn
Love them and so does my dog. Wonderful people, wonderful groomer. My dog always looks adorable.
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February 2023 by Holly Wittenauer
Absolutely horrible!! I brought my two dogs in and was originally quoted $40 a dog. When they saw the dogs they said $40 and $45 and it would take 2 hours. 45 minutes later she called and said my dogs were ready and now they are going to be $45 and $55. Ohhh and btw cash only! I got there and my female was still wet. When I said something the lady told me that I did it and she was dry. Completely in disbelief I was like what? She argued with me about it and blamed me for her beingwet. When the other groomer felt her she agreed with me. Absolutely disgusted in the customer service. My dogs feel like they were sprayed with perfume and not actually cleaned. How two large dogs can be groomed in 45 minutes is beyond me
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October 2022 by Jacky N
I took my dog here last week. They did such a great job. I appreciate that the young lady let me know that is was cash only because I have a bad habit of never carrying any cash with me.
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September 2022 by Linda Dowdy
This was my dog's 1st time here to get his nails trimmed, the lady grabbed him from me went to a room that you can not see inside of it. All of a sudden my dog started wailing like he was in danger or pain! Of course the door was locked & I started shaking the door frantically and screamed; what are you doing to my dog! No response, so at 60 yrs old I managed to climb over their glass cabinet to get to my dog! The owner said; I didn't knock or asked politely & I'm rude,then pointed to a bunch of camera screens, so she saw EVERYTHING that I DID, so WHAT just give me my baby! And they blamed ME! My little dog is a very well trained service dog since 2013 and has NEVER acted inappropriately EVER! Yeah let's blame the dog! And my sister paid them! Now my sweet dog twitches EVERY time I raise my hand towards him,totally out of character! So WHAT did they do to my sweet little dog?!? And THAT'S why I'm sharing a review of beware of THIS place!!! Grrr
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September 2022 by Brigitte Pace
Highly recommend! I have an 11 month old GS, who can be a handful. The groomer was excellent. She put Sasha at ease with no problem. Nails clipped, bathed, etc. Everything was done in excellence!
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August 2022 by Ryan Wenkus
Always a great experience. My Marty is very anxious and they are so sweet to him. Low priced but also excellent attention to detail. Thank you for making Marty look so handsome!
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June 2022 by Sandy Dryer
The groomer was very good with handling my dog. We got an appointment within a few days of my call, other places had a 3 to 6 week waiting list for an appointment. Their prices were also, reasonable. The only caution I have is there is a long flight of steep stairs to climb up to her shop. It is not handicapp assessable at all. Other than that it was a fine experience. My dog was happy too!!
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June 2022 by Debra White
I have been bringing my fur babies here for over 30 years and the staff have always been kind, caring, very friendly and professional. They offer super fast service and each grooming turns out exactly how I like it. I could not be happier with my experience with Sudsy Time Grooming!
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June 2022 by M.R. EXPRESS - Team
Absolutely amazing job! We have a westie and she used to shake and cry uncontrollable when we took her to other groomers but not at Sudsy Time. She is also very old now has lots of weird bumps but they alway manage to groom her without hurting or cutting her. We recommend sudsy time to everyone!
