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January 2024 by Jayla Maryah
I love coming to this T-Mobile, the staff is amazing and super helpful and I always feel welcomed when I come in. I've been here multiple times within the last few months, and each time I go in the staff is so nice and patient with any questions that I may have. Even when it's busy they don't seem bothered and take time with each customer which I appreciate.
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January 2024 by Kevin Govoni
came in to upgrade my phone and my sons phone after sitting and going over how much it would cost and the phones we wanted the store clerk Furquan went in the back and told us they don't have either of the phones then said they have a different phone went back again and said sorry we don't have that one either but we have this one I ended up not getting a phone but we were going to get my son one and he told us it would be free if we added a line then he looked at our plan and told us we don't qualify beyond frustrated and I have been a T-Mobile customer for many years never have been treated this way
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January 2024 by Abdul Karim
Bianca J. A professional, courteous and very helpful staff of this store. Manager Ivan is very supportive, professional and helpful as well. I was very happy with their Great Customer Relationship with me. We appreciate Bianca’s and Ivan’s help to purchase the product.
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January 2024 by Lisa Ortiz
I very been a customer since 1997. Customer service has been amazing. Just had a hiccup recently with my account but was able to resolve it in 10min. The staff at this facility is absolutely amazing. The dream team. There was one employee that helped me pick out a newer phone. Lauren Novak listened to my needs and pick out not only a phone that met my needs but a phone plan that was better and cheaper thank last plan. Everyone deserves a bonus and a raise. Hard to find good customer service now a days.
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November 2023 by Jim Antonsen
Lauren was extremely helpful and efficient everything went smoothly with very little wait time.
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November 2023 by Maria Ramos
Oh the best service yesterday i when there and Torres help me with everything needs and the manager is the best.
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August 2023 by Donna McKinzy
My second store to have my screen protector program that’s included in my plan. Kudos to the store for having outstanding customer service.
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May 2023 by Kyle Le
It was a great experience. Lauren has helped me activate my watch and gave information on the new upcoming phones coming out. She had me cracking up with the jokes she was telling me. 10/10 service from her.
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April 2023 by Adam Bills
Came in to upgrade my phone. The guy that helped me, Torres talked to me like I was some type of inconvenience once I said I didn’t want to also purchase an Apple Watch, It really just seemed like he had no no interest. He got me upgraded but sounded annoyed when I asked any questions, I get everybody has bad days but I woulda rather dealt with anybody else working in that store. Go somewhere else??
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April 2023 by Osman Khan
Customer service is really good. This is the only T-Mobile location around the area so sometimes there is a longer than expected wait
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April 2023 by M P
We got new plans and new phones. They were very helpful with all the problems with learning a new phone, data transfers and all. We were there 5 hours.
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April 2023 by Pedro Perez
The corporate company store is better than another T-mobile store where I live at.
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March 2023 by Holly Honda
Literally, have dealt with 10+ T-mobile customer service associates that treated me horrible, but this is the first experience I felt like I was dealing with real people. Thanks to Michael for helping me out with my phone experience. Give that guy a raise, 10+ people to have one actually help me!
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March 2023 by Allen Kirkland
Absolut hands down the best team you can find!!! I hated going into my local T-Mobile stores in my neighborhood. You walk in and they act like you are interrupting their day. NOT THIS STORE IN BOLINGBROOK. What an amazing team of people that were all very happy to help you with your needs. Super fast transaction, no hassle and fully explained the policy to me. The sales rep that helped me was friendly and knowledgeable and was able to answer all my questions and was interested in selling me what I came in for. The manager of the shop was extremally friendly and fun to talk with. Way to go T-Mobile at 1264 W. Boughton Road in Bolingbrook.
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January 2023 by Phil Pique
I have been to this store several times and always had good service. Was there last night and Michael took care of me, adding my ipad to my existing T-mobile account. The store was busy and I had to wait a bit, but to me, that’s a sign the associates are taking time with customers and not rushing them out quickly. I definitely reccomend this store.
