-
January 2024 by John Ray
The truck was clean and good service throughout the process.
-
January 2024 by Torrey OConnor
Some of the most horrendous customer service I've ever experienced. Be prepared to be charged twice and for more than you were told and then have them blame your bank.
-
November 2023 by Charlene Mionske
They are so helpful in correcting any problems that you may have! Thank you!
-
November 2023 by Lisa H.
When I started renting a storage unit in 2020 with Keith being the GM every thing was great. Since Keith left, and his replacement obviously left I ended losing my unit because of financial problems and it was auctioned off for $5 with another location sending me a bill for the additional $1400 owed WTF???????? If I had known it would be offered for $5 I could have sent someone there to buy it and save my stuff. It's been impossible to email or call and no one seems to be able to tell me anything. I am very upset that the so called "great" customer service went from a 10 to a minus 50!!!!!!
-
November 2023 by Guadalupe Carballo
Muy atentos y amables servicio rápido
-
September 2023 by Omar Khoga
Staff is very friendly and knowledgeable.. willing to help you out and provide all the info you need.These guys are awesome and go the extra mile to help you out... thank you Ivan for staying late and helping with the reservation
-
August 2023 by Danielle Diaz
Rented a truck using the app for pickup here but had a glitch when checking in. Went inside the store to find 3 employees at the front desk all on their phones. Asked for assistance with my rental and one guy looked up from his phone and shrugged and said “sorry you gotta figure it out on the app” and proceeded to scroll on his phone. We finally got help after not being able to use the app THEN we were given a truck with nearly no fuel when the paperwork said it had a nearly full tank. The guy said to just take a pic and he’d change it in their system and I wouldn’t be charged. I should’ve known better because upon drop-off I got charged for the fuel. I also got charged for 230 extra miles. Luckily I took pics of everything and was able to dispute these ridiculous charges. Terrible customer service here and employees need some better training or oversight.
-
July 2023 by E Scholz
We got into a really bad situation with our trailer wiring done poorly somewhere else and needed it fixed before towing a trailer from IL to MD the next day. This location was super helpful- especially Ben who went above and beyond to fix the issue and get us back on schedule- we were so grateful for his help!
-
July 2023 by Jeffrey Smolenski
Complete disgrace to the Uhaul name!Tell me why you would zip tie a trailer wiring harness to an axle?!Had a hitch and wiring harness installed at this location on FridayToday is now the following Wednesday and we'll towing my trailer I lost all lights.After looking under my vehicle found the main power wire from the battery was on the groundI dropped my trailer and went straight to this location where I was told they couldn't help and no-one was there to make this right and got sent to the location in Naperville that fixed not just one but multiple mistakes made by the install crew at this locationI would rate 0 stars if that was an option!Zip tied to the axle, wired both turn signals together so left was right and right was right, butt connected and cut wired that shouldn't have, and so onGo to naperville if you need anything done and see Mike
-
July 2023 by Wesley Wells
My check in and out guy was the same one and he was so nice, efficient and fast! Highly would recommend this place!
-
July 2023 by Jacinda Richardson
I would give 0 stars. This specific location charged my card 4x and I only rented a truck twice. I asked them for my money back and they couldn’t explain why it happened but blamed it on my bank instead. They told me I had to dispute the charges and had the nerve to have attitude as if I did something wrong. I will never return to this location!! The staff SUCKED!
-
July 2023 by Isidoro Minjares
Hopefully you will have the credit card reader repaired so that you don’t have to copy with your phone my drivers license,& my credit card. Hoping you delete those photos right after my payment is received.
-
March 2023 by Kaitlyn Miller
I did a drop-off here after picking up a moving truck in another location, and the service was very fast and efficient. The staff well communicated the directions for dropping the truck off!
-
March 2023 by Krissy M
My items were stolen make sure you have an extra lock of your own didn't realize missing items until I move my things out the storage
-
March 2023 by Joe Lukas
Manager and Employees are great People they bend over backwards to accommodate you.
