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October 2023 by Debra S.
Never would I bank ever again at US Bank they suck trying to get a late fee taken off my credit card. It was due on the ninth so I made the payment on the 10th never been late on a payment. They declined it. They really suck whoever banks there I feel sorry for them.
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September 2022 by Google user
ATM won’t allow cash deposits after hours. This is not the first time this has happened. I’ve only been able to deposit cash 1 time in the past 5 months.
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March 2022 by Ike I.
Any gas station that uses the app upside get to five Star from me. I wish the savings was better but you can't beat it.
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February 2022 by Allie Waterlander
ATM won’t allow cash deposits after hours. This is not the first time this has happened. I’ve only been able to deposit cash 1 time in the past 5 months.
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May 2019 by Samantha O.
So my boyfriend banks with you guys. Last night he deposited 680 dollars in the ATM at the executive branch at 443 N Bolingbrook Dr Bolingbrook, IL 60440. And note that this is not the first time this has happened or that he has made a complaint about this same ATM. So he deposited that money; it spit back out 270 and a 50 got stuck in the machine while trying to spit back that amount and the machine freaked out opening and closing a bunch and the screen glitching. Then it just stopped and went into a fresh screen as if it was done. The machine took 410 dollars from us. So we pull up and call the number on the machine or whatever and spoke to a kayla and she forwarded us to her supervisor Donie and he said he filed a claim and expedited it ASAP and we will be able to go into the branch tomorrow and get reaccredited the money we lost. So this morning my boyfriend goes in and explains the situation and the manager named Alan who has already has a very aggressive history with my boyfriend, and my boyfriend had to call customer service to prove to him that it is up to the branch themselves to credit his account while they investigate the claim. At that time Alan told my boyfriend to leave and that he will not do anything it is above him still. My boyfriend got mad obviously because we clearly pay our bills out of this account and the ATM took over 400 dollars from us and there's already a horrible history with this manager being rude. So after my boyfriend left he called back to customer service once again trying to make a claim and get this taken care of, was now being told he has to wait 45 days for a response for his claim. Eventually he was given the districts manager number and called him left him a voicemail and then we received a call back from the bank manager Alan saying he is freezing my boyfriends account and all funds that was in there previously are now on hold and they will investigate the situation and then mail us a check of they think was the right amount in there. THERE IS VIDEO OF ALL OF THIS ON THE ATM ITSELF. THIS ESTABLISHMENT HAS LITERALLY STOLEN NOW OVER 1000 DOLLARS FROM HIM AND I AND WE NOE HAVE NOTHING!!!! NOTHING TO FEED OUR FAMILY NOTHING TO PAY OUR BILLS DUE THIS WEEK. AND THEY CLAIM WE NOW NEED TO WAIT FOR THIS CHECK THATS SUPPOSED TO BE COMING IN 7-10 BUSINESS DAYS? NEVER EVER EVER BANK WITH THIS PLACE.
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February 2019 by Emily B.
Several months ago our company switched to US Bank and I have been using the Bolingbrook Drive location. A couple of the tellers are friendly and knowledgeable but several are easily flustered by more than one deposit and are very rude. Yesterday I stopped at the Oakbrook Terrace location and the teller was incredibly friendly and easily took my deposits without any issue. I will go out of my way not to bank at the Bolingbrook Drive location!
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August 2017 by Christine S.
I am surprised at the negative ratings for US Bank in Bolingbrook. We have banked there for as long as I can remember, at least 30+ years. So we can only speak about our experience. We had one bad experience with the ATM. Only one negative in all those years, is pretty good in an imperfect world. The Tellers have always been helpful, professional and thorough. US Bank is excellent place to bank, if you ask us.
