At the Xfinity Store by Comcast in Bolingbrook, IL, customers can subscribe to various Xfinity services, including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. They can also make payments or pick up and exchange equipment. Customers have had mixed experiences at the store. Some reported having to wait around 20 minutes but were assisted by helpful staff who provided guidance on alternative options like UPS returns or making appointments. Others, like Anthony Gagliardi, had a great experience, with the staff member helping them organize information, troubleshoot issues, and save money on their Xfinity services. The store is generally well-organized, with reasonable prices and acceptable customer service. However, some customers have noted the need for better integration between the wireless and home internet customer service.
Was helped by someone really patient and friendly. Very pleasant experience while paying my bill.
January 2026
Friendly staff and had me do a quick equipment return.
January 2026
Went in to return some old equipment and ask about upgrading my internet and their cell phone packages. It was very clear he was annoyed by my questions and didn't want to help me at all. Terrible customer service
