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January 2024 by Mark Williams
CWCU is my go-to for all of my financial needs. The CWCU team is responsive and makes doing business easy. Give them a chance to earn your business. You won't regret it.
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November 2023 by Kylie Patnaude
Kerri took such good care of me with my car loan process. I was a first time car buyer and had no idea what I was doing. I also was purchasing through my aunt who didn’t know exactly when she was moving. I emailed Kerri and she was very patient with me through the whole process. She made sure to explain everything to me so I knew exactly what was happening. I called her about 2 weeks later about the loan and she proceeded to explain everything thoroughly so I was no longer confused. I HIGHLY recommend seeing Kerri!!
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September 2023 by Sheila Berens
Had an excellent experience obtaining an auto loan.Kerri Swanberg was very knowledgeable, helpful and felt very comfortable talking with her. The process felt like a breeze. I would highly recommend CWCU and Kerri Swanberg for your loan needs.
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August 2023 by A. Nies
Kerri Swanberg is great person to talk to about your financial needs and goals. Very informative and caring. She is such a pleasant person and a breath of fresh air to deal with. Find out for yourself. Ask for Kerri's help personally and see what I am stating for yourself.
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May 2023 by Laurie Williams
Great place to bank. Fast help on the phone with any issues. Mobile deposit with app. Loans on the app so no having to go in if you don't want to. ATM refunds every month if you need to use one and don't want to go to the CU. Wish the savings interest rate was higher but all in all, I'm happy.
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May 2023 by Byron Olson
This place is absolutely phenomenal Great customer service Kerri S. Is my favorite loan officer... could not be happier
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January 2023 by Michael
Commonwealth credit union is the best financial place in Kankakee County. Excellent employees!!!
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November 2022 by Luke Blanchette
I’ve banked here for over 10 years! From the tellers to the drive thru to the loan department everyone does an amazing job with a smile on their face! Got a motorcycle loan processed by Kerri and it was so easy and fast!
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November 2022 by John Brack
Great staff, Great management. Friendly and caring. Thank you CommonWealth Credit Union.
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October 2022 by Rich Naranjo
I have been a member for several years and today I withdrew all funds and closed my accounts due to the rude behavior and potentially illegal activity of Rolf Richardson to a family member of mine.Rae Ann Love CEO of this credit union was to busy to discuss the issue. Unfortunate, and quite frankly disgusting, that a member owned bank would have such poor customer service and disrespect to its members.
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September 2022 by Gage
Constant fraud detection alerts for online purchases no matter how trustworthy a site is. Nice workers accept this lady Sharon. Very rude woman.
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July 2022 by Shari S.
I would never bank here. Charging a check cashing fee and then an additional fee for every $100 on a check written off there bank...their customer...ridiculous!
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July 2022 by Henry Griffith
Very annoyed with CCU. I have 2 mortgages through them due to their local market & interest rates. The lender was decent to work with, but everything else has been a major failure. Their online banking is Sub-par from any other financial institute I've used.1. Nowhere on the website or app can you get your account number. You must have a checkbook, or the original paperwork. (Good luck setting up any online payments without that account number)2. You cannot make mortgage payments from outside accounts. I wanted to pay my CCU mortgage from my other bank. Nope, now allowed. They told me I can only make the payment as a transfer from my CCU checking/savings account to my mortgage.3. Fine, So I setup automatic payments from my savings to my mortgage. Cust rep screwed it up, and my payments didnt go through at first. Causing payment failures. Had to get that resolved.4. Transaction history on my mortgage page is BLANK... Even though I've been paying it on time for months. Shows no history, that I've been paying anything.5. Called into customer service 5 times in a row, and the automated teller hangs up on my after being on hold for 5 minutes. Every-Single-Time.I would 100% recommend to everyone, TAKE YOUR BUSINESS ELSEWHERE... They have good interest rates here, but thats the only good experience I've had. Very dissatisfied... and I cant get anyone to pickup the phone to even address these concerns.
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May 2022 by Kristy Nichols
We have banked at Commonwealth for several years. We have applied for different loans, including personal, vehicles and our Mortgage loan. All of our loans are there. Our most recent loan was applying for a used vehicle loan. The online application process was vey quick and user friendly. We applied on a Thursday evening, we made sure to include all of the necessary documentation to speed the process along. It paid off and the loan was approved the next day. We closed on our loan that afternoon, it took under 10 minutes to sign everything there, and we picked our vehicle up that evening. Commonwealth is amazing and we would highly recommend them for anyone and everyone.
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May 2022 by Cathy Little
I've been a member of common wealth for some years now and they are outstanding with their customer service! Always going the extra mile to help their clients! As long as they are in business I will go no where else with my business.
