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October 2025 by mike
1) if ur big guy . old navy ain't for you 2) there is womens bathroom ! But there is NO MENS bathroom . But there is a neutral bathroom .
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September 2025 by Crystal Almanza
if i could give this place a negative it be -5 stars very upset about my shopping experience tonight.To start off i went in to exchange a puffer vest jacket for my 8yr old son i wanted to just exchange and get a bigger size and i was also purchasing other items and instead of exchanging the jacket she charged me again and in th first place it was a gift to my son and we had the receipt to exchange it but instead we had to pay for it and the money was refunded to the card that made the original purchase so now im out $40 which i didnt plan to spend.Than i had a coupon for if u spend $50get $20 off is u spend $100 get $40 off and if spend $150 get $60 of and i had the coupon and they couldn’t even figure out how to put it in and it was so frustrating and than on top of being charged for a item we already had paid for and just wanted even exchange.If they don’t know how to do a even exchange and put in a coupon why are they working there because this can’t be the first time they’ve done this
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June 2025 by Meredith Nietfeldt
Great and affordable. They usually have the sizes i need! Staff is always helpful and so nice.
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March 2025 by Viola Meents
Great staff! Clean store and they donated to the occ at my Church.
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August 2024 by Charleigh Lemon
This store has the woooorst customer service.
These employees are nice, but literally every time I have an issue here it’s met with wide eyes & “oh so weird, I’m sorry” instead of any kind of action. It’s almost comical, I don’t know why I have returned as many times as I have. Today I placed a pick up order online using my mothers credit card..
I got a message that I thought said my order was ready, so I came into the store. When I got to the counter & pulled up the email,
I realized it said the order was canceled because the items were not found. I walked away from the register and found all 4 items within (NO EXAGGERATION 45 seconds)
I wasn’t able to purchase the items because they aren’t in my budget (my mom was gifting them to me)
When I explained the situation the girls at the counter just seemed to have no idea what happened.. (they had JUST sent me the message that it couldn’t be fulfilled though, so whoever did that was IN THE STORE- does old navy know they’re losing money from canceled orders that could easily be filled?)
I’m just actually dumbfounded every time I’m in this store by their absolute incompetence.
They also don’t allow returns without receipt, or even exchanges?! So if you were to get a gift you have to either keep it, or return it to the gift giver’s payment method.
My mom bought me clothes I wanted to exchange, and I wasn’t able to just come in and swap out the skirt for a smaller size.
They returned it to her card, and I would have had to repurchase it myself.
Weirdest policy I’ve ever come across.
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December 2023 by Corie Dunstan
Great shopping experience
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December 2023 by Owen Wilder
No good clothes
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October 2023 by Lisa Huntley
I love Old Navy
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September 2023 by Mary Blum
Love the store, courteous and helpful employees, great deals
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July 2023 by Kelly Obodzinski
Selection us iffy, customer service is Meh
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May 2023 by Nick Chellios
Horrible customer service. This store wouldn’t do a simple in store/store credit return. We had a gift of 5 items and were told the system didn’t allow a return of that many items. When we tried to exchange they said we couldn’t do that either. When we found the receipt through the gift givers email, we were told we couldn’t get store credit. It would be credited back to the person who purchased the item. They told us they would have to call a customer service number to help. They had the customer service number (for employees) IN THEIR HAND and said instead we had to return the amounts to the original gift giver’s card and then we had to purchase all of these clothes (that were gifts!) I asked if I could call the customer service number since they wouldn’t.. when I tried it said they were closed(it’s 12pm on a Sunday)As a former retail employee I am flabbergasted. I would give zero stars if possible.Absolutely INCOMPETENT.Each of the 4 people we dealt with.If this is truly Old Navy’s policy they need to figure something out. We are now stuck with clothes we cannot wear and apparently cannot return.
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December 2022 by Alex Killian
They had Jeans
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December 2022 by Alejandro Sam
Everything is excellent, the clothes are very good and with discounts, excellent place to buy for yourself or as a gift to someone else or buy more things, very good, friendly staff, but I think there are more people missing at the checkout
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December 2022 by Sue Wheeler
Love the clothes
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September 2022 by Tammy Rawlings
Friendly and helpful employees
