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March 2024 by Eunice Henderson
This is the only dealership that gives you an appointment for oil change on time
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February 2024 by Gary
Hyundai Service, Good work Took 4+ hrs front brakes No update until complete
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January 2024 by Jackie Unger
Stefan and Alex and Ash were great and didn't rush my son the whole time we were there.
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December 2023 by Captain Hook
I am a very dissattisfied and disappointed customer of the Phillips RV repair Service Center in Bourbonnais, IL. My first experience was after picking up my Camper from being de-winterized in May of 2023. When I got home pink RV antifreeze still remained in the water system and came out of the faucets. Obviously no one did a check on the quaility of the service. My next experience was after having my camper repaired from an accident, I was billed for something that they were informed of but the work was not done. This resulted in additional time, gas and expense to take the Camper back to have them do what they had been paid for and failed to do. Next when we went to pick the camper up the battery was dead and needed to be jumped. The representative, who came to assist, acted like he was irritated and used excuses as to why the Campers battery was dead. This resulted in the camper being taken back in and I was billed for the installation of a new battery in October. The Camper was picked up and was taken to Florida in November.In Florida the Camper was at a storage location for serveral days. When I went to hook up the camper the new battery was dead. I returned to Phillips and expressed my feelings about the less than complete and quality work from the three previous services. I spoke to the senior person there. He was extremely unapologetic and attempteed to imply that it was something I did. Additionally, he was quite rude and inconsiderate in the way that he would not even look away from his computer when addressing me. My caution to anyone having their Camper serviced by Phillips RV, is to thoroughly checkout the work before driving away. Chances are it will be identified that the work is either not complete or not of high qulity.
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October 2023 by Deb Sella
Austin and Kenny were great to work with in purchase of our DRV FullHouse.
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October 2023 by James Hennessy
great place to buy a car .Ask for Sam if your looking to buy a new car
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October 2023 by Nick N
Stopped by to kick some tires. We spoke with Austin about some of trailers. He was super helpful and very informative. Thanks Austin!
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September 2023 by Tracy Lawrence
We bring our camper here for service and we have been very happy
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August 2023 by Ruth Thurston
RV Service was great! Downfall was one of their Porters was VERY loud and shared her opinions on staff in the open around customers while eating her lunch in the sales/waiting area. She needs to lower her town when speaking and needs to be more professional when there are customers around.
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August 2023 by Linda Regnier
Salesman would not consider a lower price and questioned our ability to understand why they could not consider less than sticker price. Sort of insulting!
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August 2023 by Courtney A.
I had an amazing experience buying my second car from this dealership. William Carter was so nice and patient with us and helped me find the perfect car for my needs.
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July 2023 by Karen Schaden
UPDATE 6/29/23: I was contacted by Phillips RV and we went back in today! They did so well working with us that we are now very excited owner's of a Conquest Class C motorhome! Everyone there is great to do business with! Please check them out before you make a final decision to buy! You won't be sorry! Ask if Austin is in!I, too, had a huge disappointment with the interest rates! We had a great experience with Austin, (Chase). He was kind and helpful through the whole process! We found a Class C that was perfect for us and I was hoping to camp this coming weekend! We first looked at the camper on Friday, June 23, but it was close to closing time, so we made arrangements to go back Saturday morning. I was super excited because when I got home Friday night, I used the payment calculator and the payment was right where I needed to be. I was sure we'd have the camper Saturday. However, when the financial person did the paper work the monthly payment was $330 more than what I had gotten the night before on their website using the payment calculator. Austin explained that the interest rate today is 8-9%. Their website interest was 6.25%!!!! He explained that they aren't responsible for the website numbers. Well, they should be for sure! That is their name! Instead of $14,000 down, I'd have to put $30,000 down to get the monthly payment where I needed it! I'm so disappointed! I'd highly recommend you check them out if you're in the market for an RV or a vehicle, but do ask the current interest rate before you shop and find what you love!
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July 2023 by Chris Karraker
My last review was not very clear. So let me clarify. My issue is with the lenders interest rates. Phillips had the travel trailer we wanted in stock. In real world numbers should of been a 300ish a month payment. The lenders wanted 550ish+ a month. That's just insane. I will say that on the initial paperwork offer there was not interest #s shown. I had to figure that out after we left. There was also a maintenence contract listed in the price that we never discussed. The deal breaker was the interest rates.
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June 2023 by Sheena Battles
We went in and tried to talk to someone but he didn't seem interested in selling anything so we just left we some brochures we picked up after touring ourselves through a few campers. Went ahead and found another place to buy.
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May 2023 by Chris W.
Rv parts people don't know their jobs. Tried to order a 5th wheel hitch, but they couldn't figure out which one I needed for my new truck. Was told I couldn't use my Chevy Rewards points. Called dealer in Pontiac and used points and the hitch made by Chevy. Still have had a return call from Phillips about which hitch to use. Their loss.
