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May 2024 by JamieLynn F
I would give “0” stars if I could. Unfortunately my insurance makes me go to Walgreens. You need to give them at least 5-7 days to refill a prescription, and that’s a prescription that has refills left. When calling they will keep placing you on hold or just hang up. I dread dealing with them. Their employees are rude. The list goes on…..Thank goodness I only have to deal with them every 90 days. If I need a prescription other than my maintenance medication, I will go to Main Street Pharmacy in Manteno.
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April 2024 by Barb Deyoung
I would give less than 1 star if possible, probably worse pharmacy in the area. Takes 3 days to get antibiotics filled. You get called for meds ready to pick up and get there and nothing. Today there is something wrong with the phones and you get Joe each time telling you she can hear and to call back ??? I tired 3 different phones, same issue- the issue is on their end. So frustrating. Seems like the staff is new weekly with minimal experience.
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April 2024 by J S
Does anyone work here?? I've had a prescription sent in twice that just up and disappeared from existence. No call it was in or anything.
No one will answer the phone either. Just keeps ringing and someone puts it back on the hold loop over and over. This place sucks.
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February 2024 by Melanie Mroczek (Mattix)
This Walgreens is awful. We went there for the first time for prescriptions. Stopped at the drive through for prescriptions from urgent care, they said the prescriptions would be ready in 30-35 minutes. No offer to contact us when they were ready so we assumed that it would be ready in 35 minutes. We confirmed their hours with them at that time. They said open until 10 pm. We waited 47 minutes and pull up, they have a sign in the window stating they closed the drive through. There was no mention of this when asked about their hours from the drive through earlier. Went inside, the prescriptions still were not ready! When confronted with how we just asked earlier of their hours, why were we not informed of the drive through closing they stated “normally the drive through is not closed but they decided to close it. Too bad.”
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February 2024 by Kathryn B
If you want to know why no one is buying any photo projects right now, it's because your website isn't working and no one can access any of the editing tools.
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January 2024 by Betty Sepulveda
I went there to use the FedEx return. The staff was extremely helpful.
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January 2024 by Daniel Mybrother
Worst pharmacy staff, kept telling me insurance won’t cover meds, called my insurance company they tell me pharmacy never even put it through. Took a week of going back and forth with them. Asked them to call insurance company, they say they are to busy it’s my problem.
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January 2024 by Angeline Fleszewski
This store is the worst! They never answer the phone in pharmacy and if they do they hang up on you!!!! Rude
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December 2023 by Katie Young
Claim they never received prescriptions when they have in fact received them they just haven't filled them.
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December 2023 by Julie Nicolas
The don't deserve even one star -- The pharmacy is absolutely horrible -- I've been in healthcare for over 35years and never been talked to like I'm ignorant - they don't explain the process thoroughly and then turn it around on you -- Pharmacist very unprofessional -- Never will use them again
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November 2023 by Kassandra P
Would rather not give one star but have no choice. I hate Walgreens so much so much. But it's closest to getting pictures done. I placed an order before the store was opened. Said it would be ready at 930. I go at 1245 on my lunch at work. They are still not done. They told me they were busy. I'm sorry don't say a time when it won't be ready. Also, you should probably be nice and not mean. What the heck. I'll drive farther from now on. I seriously am never going back here ever again.
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November 2023 by Gerri Klein
Worst customer service they get very defensive when you ask them a question. Did with the pharmacist told me to do in order to get my medication on time that never happened. And then they make it seem like it's your fault. Wish there was another place to go around here.
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November 2023 by Ava R
Would rather not give one star but have no choice. I hate Walgreens so much so much. But it's closest to getting pictures done. I placed an order before the store was opened. Said it would be ready at 930. I go at 1245 on my lunch at work. They are still not done. They told me they were busy. I'm sorry don't say a time when it won't be ready. Also, you should probably be nice and not mean. What the heck. I'll drive farther from now on. I seriously am never going back here ever again.
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November 2023 by Sydney Forquer
Been waiting on a prescription delivery for almost 2 weeks. Called the pharmacy told them i was waiting for the prescription they asked me my name, i told them and then was told they couldnt track it. was transferred to somewhere? after i told them i was waiting on a prescription delivery i was immediately transferred again back to pharmacy i assume. Was then told that they basically just threw my delivery out which is what I suspected because the app said “order received” this whole time. Changing pharmacies asap. This place has given me too much trouble recently not worth all the stress and anxiety of will they fill my prescription or not. It’s honestly disgusting they would do this to people.
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November 2023 by Jill J
I agree with all the bad reviews on Walgreens in Bourbonnais. I called asked for store manager..no answer. Asked for pharmacy manager..no answer. Asked for photo...no answer. Finally got through to a cashier who said she'd call pharmacy to ask them to pick up. Got a very rude girl who told me they have 100 scripts ahead of me. Filed a complaint with corporate. Guess what corporate does! They have the store manager call you up with excuses. I was double billed for this script & manager said I have to go into the store & show my receipt to get a refund. They can keep it! Never walking into this store again!! SHUT THIS STORE DOWN!
