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August 2023 by Howard Depoister
Great customer service!!
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April 2023 by Maria E Gomez
Matt Nafziger is an excellent agent and a worthy representative of State Farm. Linda Navarrete is a wonderful, bilingual State Farm representative who you can trust with all your questions about your car coverage. I have had the privilege of speaking with both of them many times and they always find a solution to my questions or concerns. I definitely recommend this office 100%.❤️
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April 2023 by Rbyleona
The 1 star is only for THE PROFESSIONALISM OF YOUR OFFICE STAFF. Thanks Matt for responding to this evethough I had to reachout for a follow up on this issue and have never personally spoke to you once during the duration of being insured with your practice OR during cancellation. I never even contacted your office except for a few occasions this past october. Those time I only spoke to Linda and Linda. I just paid my bill on autopay and left it at that so no I did not notice initially my mileage was incorrect. Since 2017 I have had NO changes in my driving habits so THIS was mentioned BY ME at the time of requesting to be insured. Also, I was not aware of the amount of the difference but principle is that I was over paying, whether it was 1$, 10$, or 100$. Unfortunately, everyone's situations are different and that $1 could have made all the difference to them while they struggle and no one deserves to be shamed over that. Have a great rest of your business venture. Wishing you many more.Original:Got overcharged for over a year and then told nothing could be done because I cancelled. My annual mileage is under 4k/yr. My odometer currently says 23k mi on a 6 y/o car. I was asked this at the time and let them know when I signed up how little it was drove. Well, I am purchasing another vehicle for a different state and was told by that agent that if I drove under 7.5k mi/yr I would have a low mileage rate. I looked online and someone in office pulled a weird mileage of 11k+/yr. when I signed up for the policy. When following up I was told I was SOL for all the extra previous money I was OVERcharged and that there was no record of WHO filed my policy or WHERE that mileage number came from. Thanks State Farm.
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February 2023 by Bobby N.
Great local agent with a friendly staff. Community oriented and involved around town. Happy to recommend this agency
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June 2022 by Dylan Kish
I've been at Matt's for a good 2 years + now. He's great, knowledgeable, and kind. He can talk casually as well with you, from hunting to baseball it's always good conversation.Linda is terrific, she's so caring and knows everything about everything! She's quick to insert some joy into your day no matter how serious or casual the moment. Love this office and happy to be a long standing client!
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January 2022 by Dan Matheis
Been with Matt for over 10 years and have always had a positive good experience with excellent customer service. Always a positive interaction with anyone I deal with at his office
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September 2021 by Sharlene
I have nothing but wonderful things to say about Matt and his team. Linda is my go to for EVERYTHING! They have been providing insurance for myself and family for decades. Always professional and knowledgeable. Everyone is always willing to assist and actually produce results!! I never have to worry with them and they always take care of me. Thank you!
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July 2021 by Marsha
I always enjoy stopping in to the office because everyone is soo friendly and welcoming! They have always been there for my family when we needed them. We love Linda!! She goes above and beyond and always calls us by name.
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July 2021 by Rebecca Laue
I have been with Matt Nafziger's office for 18 years and have had nothing but great experiences with them! The staff is friendly and remembers you and they are quick to get you anything you need to help you out!
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June 2021 by Christine Yohn
I’ve been with State Farm since I was 16 years old. Only insurance I need! I’ve known Linda since the beginning; she always gets back to me if I call or email, she’s always up front, and it’s nice to have a little chat with her as well
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June 2021 by Kathy Lopez
I have been with this agency since 1990. They are friendly and professional. They get me the best price and are so helpful.They deserve five stars plus.
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April 2021 by Amy Ruiz
The team at Matt Nafziger State Farm are extremely helpful. They take the time to get to know your personal insurance needs and make sure you know all of your options. Matt and Linda checked on my well-being after my auto accident, not many places actually care about their clients, but they do!
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April 2021 by Tari Marshall
I haven't lived in Kankakee for 40 years, yet I have maintained my insurance with Matt because he and his staff (particularly Linda), are very responsive, patiently answer all of my questions, and go out of their way to make sure everything is correct. In this day when exceptional service is hard to find, Matt and Linda are the best!
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March 2021 by Rochelle Glenn
Always professional, personable, and prompt. They really are like a good neighbor because they are always there when I call and I need them. They always reaching out to suggest ways for me and my family to save money. I have been with them when Mr Minor was the agent and have had the same exceptional seamless service since Mr Nafziger is now the agent. Keep up the good work and God bless you all for what you do.
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February 2021 by melissa simpson
Linda at Matt Nafziger State Farm agency is extremely professional, knowledge about all of our insurance needs and she goes above and beyond to help us in any way possible.Be it with our old policies or adding new ones she makes sure that our coverage is up to date and we have exactly what we need.She has helped our whole family and my boys feel extremely comfortable talking to her about their insurance needs just like we do.We have been with Matt's office since Matt started in this area and have been pleased with our experience of him and his staff.
