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December 2023 by John K.
Very helpful sales staff, not at all pressuring. Nice selection, good prices and great delivery. Would buy from Turk Furniture again.
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December 2023 by Aurelia G.
Update: 12/22/23 After speaking with the finance company, they informed me there is no guarantee they will refund me. They will investigate based off any reports Turk furniture sends them. This would leave me with no couches and no guarantee of a refund. Turk will only take the couches back if I sign a form agreeing to the finance company being the only option of reimbursement. Don, the regional manager, once again got angry with me on the phone when I wouldn't comply to his requests. When I asked him for the reports of all the service calls done on my furniture he said word for word, "what is your endgame here?" He then said, "well I won't be doing that." In response to me asking for the tech reports again. I called the repair company and they said they are contracted with Turk so all reports are done after the service calls are made and given to Turk. In order for a customer to get copies they have to come from Turk Furniture. In short, Don is a hothead, and a liar. Update 12/19/23 The regional manager met with the owner and it was agreed I would need to give the couches back to the furniture store before the process of my refund could take place. I was also informed Turk Furniture would not be refunding me since I financed the couches. They will pick up the couches, submit a report, and the finance company would refund me, but they don't know how long that will take. I requested documentation since nothing has been given to me In writing other than my receipt of purchase. *********** Turk sold me a couch that was so poorly made it's completely caved in and broken on one side. I've only owned it for 6 months. After 3 attempts of getting it fixed with almost no communication from the store, they are refusing to refund my money. The regional manager called me today and told me my only option is to take store credit. I don't want to deal with this store anymore! I told him I know a woman who was refunded her money and he said I was lying despite her having bank statements showing otherwise. Perhaps because she's white she got a refund, but I'm treated less than. He had the nerve to ask me what kind of communication I was wanting when I told him how poor it was. DONT BUY FROM TURK. What a horrible business. Family owned means NOTHING.
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October 2023 by Tom A.
Skip this place. I have heard many complaints about a sales staff that lie to get a sale and then reciprocate with underhanded assistance when there is a problem. Details? Okay, but the detail is not necessary. I purchased a kitchen table with a built in lazy Susan that does not meet the quality standard of the floor model. It's a beautiful table costing over $2300 with crossbow chairs. We also purchased a warranty on the finish if we used a product they recommended, pushing the cost higher. They would not help when we complained about the delivered table nor would they help when we found out the varnished finished deteriorated rather fast...and completely. Since I sanded and re-finished with 3 coats it it is fine. I also purchased a TV stand/ artificial fireplace combination that I was overcharged by 40%. I paid $1000 and found it for $600 two months later. I also bought a living room set that turned out to be cheaply built. I expected better but it was less than desirable. The sales lady clerk, Fitzpatrick I believe, lied about it all, even saying the fireplace was reduced at a closeout price. Poor sales and misrepresentation pulls down the rating of the experience. Otherwise I would give them 2 stars on the table, 3 stars on the fireplace, and 1 star on the living room set. It was a large sale ($4000) and I would have done business with them again but they blew it big time, where time would tell their mistakes. I will always be mad at this.
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October 2023 by Mallory Dummer
Thank you Chloe for all your amazing help and your sweet, kind personality made us feel so connected!! You were absolutely wonderful to work with! We can’t wait to enjoy sitting on our new couch and always think of you! Ashley/Turk furniture had some beautiful furniture and amazing deals! We recommend if you’re looking for new furniture ask for Chloe for top notch service!
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October 2023 by Gwen Fox
Phil was the salesman who assisted me with the purchase of a new rocker/ recliner, and he was very helpful and knowledgeable!! I appreciated the fact that he left me on my own to explore the selections, and checked in every now and then! I was very pleased with my shopping experience today, and can’t wait for the delivery of my new chair!
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October 2023 by McKenna Zimmerman
Julie was amazing! Such a quick trip that was perfect! She showed me all the items I requested and I was in and out with a purchase of a new couch in 30 minutes! Will definitely be coming again!
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October 2023 by Nancy Hammer
Phil was our salesman and he was absolutely amazing!! He explained everything in detail, all of our questions and concerns were addressed. He was very knowledgeable and professional. Our visit lasted a little past closing time and everyone was so nice and accommodating. I would highly, highly recommend Turk Furniture!!! Best customer service and unbeatable prices!!!
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October 2023 by Kim Nicholos
I have not received my furniture yet but have upcoming delivery. I had been to the store several times and felt lost. It’s nice to browse and not be bothered but when u really want help and don’t receive any it’s frustrating. Thankfully we had Phil as our salesman and it was a great experience very helpful and honest. I’mHoping delivery and the remaining process goes well. Ask for Phil!
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October 2023 by Elizabeth Anderson
Julie was amazing! She was so helpful. There was so much product at great prices to choose from. We found exactly what we were looking for! Thank you Julie!!! Would definitely recommend and will 100% be back for any future furniture needs.
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October 2023 by P Smith
I visited Turk’s for the first time looking for a power recliner with specific options. I met Phil as I entered the store and he asked how he could help me today. Phil took great care choosing recliners to meet my needs and explaining the options while I tested them out. With his help, I not only found a power recliner but perfect power recliner for me. Thank you Phil!
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August 2023 by Amanda Reyes
My husband and I bought a beautiful canadel for our kitchen! Phil was our salesman and was so wonderful to work with!! Would definitely recommend him to family and friends!
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August 2023 by Reuben Quesada
Phil was very thorough in explaining the coverage we have on the couch. He was professional and kind throughout the process. 5 out of 5 would come back for my next piece of furniture.
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August 2023 by Karen Olsz
Phil is sooooo amazing!!!!!! He has helped me fill my entire house with great furniture.When u need a guy, Phil is your guy, he won’t steer u wrong. He works with your budget and gives great advice on beddingMy back feelsSo much better.Thanks again Phil. You're my guy.
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August 2023 by Sandy Wycoff
Great experience!! India was so patient and helpful. After thinking we had made our final decision…we changed our minds…and she just went with the flow. Got our furniture on order and now we wait.
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August 2023 by Amanda Walker
Chloe was such a big help in our buying process. She allowed us to look around without pressuring us but always checking to see if we had questions. She helped us measure and let us know all the fabric and options available. A very wonderful shopping experience! We bought both sectionals we needed.