-
February 2024 by Jimmy Hatu
I did wheel alignment last couple of weeks but 3 days later on my car start swerving to the left side but I thought maybe because of the Snow today I went back to check it out that manger was so rude and unpolite even I had a schedule appointment hen insisted that I have to pay $70 because a dealership sent me.I tried to explain to him why he said because it's a dealership other than that they have to charge me $120 they don't have a sign to let the customers know
-
January 2024 by Haley Bretl
Driving from WI to IN stopped here due to a loud noise coming from my car. I just got a tire rotation yesterday from a place in WI. My lug nuts were not fastened tight enough.Thank you to Eddie and the staff at this location they were able to help me out get me back on the road safely.Super polite & knowledgeable. Definitely recommend. Thank you!
-
December 2023 by Hamza Soos
Not recommend this place, because they are not the professional,(Robert)!!
-
December 2023 by Salem Hattar
Edie did a great job ? ?
-
December 2023 by Shaunta Rowe
Fast and friendly service. Miguel was very helpful and knowledgeable. I like the Bridgeview location over others that have serviced my vehicle.
-
November 2023 by Jorge Mora
Called in for service that morning to see if there was availability. I was told to come in. Eduardo was very fast and efficient in managing the people coming in. There was a very rude person in front of the line. Eduardo was able to maintain professionalism despite the older person's disrespectful words. The old person was near yelling at Eduardo saying "How long will this take" Eduardo responded "1 hour" old person yelled back "I own a shop I know how long this should take. So tell me how long will it take?" Eduardo didn't miss a beat and informed him again "1 hour, as i previously stated." the old person was so busy yelling that he forgot that he handed Eduardo his vehicle keys. Then asked Eduardo to see the keys. Despite this rude old person, Eduardo greeted me and treated me very politely and professionally. Eduardo has earned my respect. My vehicle work was done promptly and I was able to pick up same day about 90 min after drop off.
-
November 2023 by Andres R
Have gone to this Firestone mainly for oil changes. Appointments can be made online, service is quick, and they even checked my battery and put air in my tires.
-
November 2023 by N T
One of the worst Firestone places I have ever been in my life. Very very rude and disrespectful staff. And very bad customer service. I will never come to this place or to Firestone after this terrible experience
-
October 2023 by Bill Fre
Once again I find myself going down Harlem avenue after 5:00 p.m. on a Saturday and lucky for me there's a Firestone not only was I able to get a new set of tires after getting a devastating flat after 5:00 p.m. on a Saturday the tires were done quickly with a garage full of customers cars I end up getting a set of four with the road hazard so if you ever get a flat with a Firestone tire it's $20 to fix future flats and we all know we're going to eventually get a flat hopefully for the third time I'll be in front of that Firestone again
-
September 2023 by Susan Molina
This place is one of the worse. Manager seem to enjoy doing nothing. Has no since of customer service. They alway seem to not have mechanic on duty and set up appointment but never honor the appointment time. They just want to keep your car all day so they can take their time standing around doing nothing. They are not professional at all and really do not care how they treat a paying customer. Do not take any vehicle to this locate they are not honest nor professional.can
-
September 2023 by Katie Silius
I came in to get an oil change, Jorge was very friendly and helpful today, been having my oil changed by my brother so it's been awhile since I went to get it done, I hated the last place I went to so they were definitely a breath of fresh air here, asked about how much it was to do a tire rotation , wasn't bad at all so I did it at the same time...he said it'd be about an hour..... I was out in less than a half hour!!! Big plus .
-
September 2023 by Abdel Aburabi
I made appointment at 1pm to do car alignment, and when I went there the associate told me to Leave the car for few hours. I literally made appointment so I don’t have to leave and come back, and the place wasn’t even busy. Very disappointed. No wonder why this place dosnt have good reviews
-
September 2023 by Zarah Sharda
I lost a days wage as a result of the closing employee stating he would be there to hand my car over for pick up.I came with my husband before closing time and literally no one was there and the place was unlocked except for the garage supposedly. I stayed until 7:30 in hopes of a returning employee, no other Firestone location could process my car so I left it there overnightAnd I really liked and have used Firestone for years.Two stars because I can drive in the rain now.
-
July 2023 by Rosario Rosita
I recently had the pleasure of visiting Firestone Complete Auto Care, and I must say that Javier's service was nothing short of exceptional. From the moment I arrived, he exhibited a high level of professionalism and expertise that made my experience truly outstanding. Javier took the time to listen attentively to my car's issues and was incredibly knowledgeable in diagnosing the problem. His ability to explain complex mechanical concepts in a way that was easy for me to understand was truly impressive. It was evident that he possesses a deep understanding of automotive mechanics and is genuinely passionate about his work. What truly stood out to me was Javier's dedication to providing the best possible customer service. He patiently addressed all of my questions and concerns, ensuring that I felt completely comfortable with the recommended repairs. His friendly demeanor and approachable nature made the entire process smooth and hassle-free.Furthermore, Javier's attention to detail and commitment to quality workmanship were evident in the final outcome. The repairs performed on my vehicle were executed flawlessly, and I have experienced no issues since. It is clear that he takes great pride in his work and goes the extra mile to ensure customer satisfaction. In addition to his technical skills, Javier demonstrated excellent communication throughout the entire process. He kept me informed about the progress of the repairs and provided accurate estimates of both cost and time. This level of transparency and professionalism further solidified my trust in his abilities.I highly recommend Javier at Firestone Complete Auto Care to anyone in need of reliable and trustworthy automotive service. His expertise, professionalism, and exceptional customer care set him apart. With Javier, you can rest assured that your vehicle is in the hands of a true automotive expert. Thank you, Javier, for your outstanding service!Services: Tires
-
July 2023 by Mohammed Isa
There is one person ahead of me. 7 staff members having a 40 min meeting. Total waiting time is 95min just to put a new tire!!!!Service: Tires
