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July 2023 by Jordin Hale
Very rude and impatient!
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June 2023 by Tradae M.
Claimed to have given me a "new customer discount" and told me that the rates in Chicago are higher than the state that I came from, so that's why I am being charged more than the Jackson Hewitt I filed with last year. Just to find out that he charged other people who have previously filed with him less. He felt like because he helped he get a tax break he should be able to charge me more. When I asked him about an actual new customer rate he shrugged it off and began to explain how we broke even. I watched him make up a number as we sat there. Will not be returning
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April 2023 by Natasha Hood
Very professional
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April 2023 by M. Hiner
The Broadview location was very helpful. I rankled in thinking that I wouldn’t receive a refund and walked out getting more than I expected even with paying the fees. One suggestion I would say is to share what the fees are before getting started with tax preparation. There was a special running for 50% off but did not know how much the services cost until I got to the location but overall, Al was professional and accommodating.
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April 2023 by kirk walker
GREAT SERVICE
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March 2023 by Steven Walding
Awesome service. Will recommend
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February 2023 by Shari
Great service!
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December 2022 by Moni Maya
I filed my taxes last year for 2020 and this man scammed me out of $5,000 he told me I was only getting back $1,000 which I thought was wrong because I had 2 dependents. I received a refund of $1,000 after a couple of months I drove past this place and someone set it on fire. Which I am glad they did if they hadn’t set this place on fire I would have never received my $5,000 which was mines. That man he is the only one who works there he tryed to scam me out of my money and god gave him exactly what he deserves. If this place hadn’t burnt up this man would have ran off with my $5,000 he is running a scam business please if you want your real refund don’t not let him do your taxes. He sent my refund to another account and only reason it was sent to me is because the place burnt up I went in there alone I am a woman so if u do allow him to do them good luck I know I am not the only one he scammed before I am 26 years old and it was a young man in there with me as well and I overheard him telling him the same thing I make over 44k a year and to get only $1000 back I knew it was a lie and I thank god that that place did burn up because I would have never got my money!
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May 2022 by Danielle Jackson
I love filing my taxes here because it's convenient in location, tax preparer is quick, answer any questions I might have, pleasant, professional. I get to know if taxes were accepted on the spot, how much you will get back, how long it will take to get my taxes, whether or not I want direct deposit or check & I'm the only one in office for my privacy
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May 2022 by lisa harrison
They've been taking care of me for 7 years now. No complaints here.
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March 2022 by Darnelle Bradford
Our tax agent was very professional. He took care of us in a timely manner and explained everything to us.
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March 2022 by Antifath Salami
Al is awesome and always gets me the best refund!!
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March 2022 by Fiondra Boulrece
Very helpful work with you I love them
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July 2020 by Kimyada W.
I initially made an appointment with this location and had to cancel because of over scheduling on my part. On the day of my rescheduled appointment, I appreciated that there was no one in the location except for Al. Although the sign read, that customers can conveniently drop off their taxes and return later for pick up when I suggested that Al seemed a bit put off. He promised that he would be done in 10 minutes. I asked if he needed to see the previous year's tax return and he briefly looked them over and gave the package back to me. He had read on the folder the amount I had to pay the previous year's tax preparer and said to me Oh, did you go to a Mom and Pop shop? Well, you definitely will be paying more this year. Purely unprofessional! Believe me, if I had time to leave I would have but this appointment was made on July 10 and this year's returns were due to be mailed by July 15. I did not like his attitude and did not feel comfortable with him. I personally felt uncomfortable paying $444 for my taxes to be prepared and owed $4100 in federal taxes. I left that day feeling sick! Then, the next day I received a call from Al admonishing me because he had called the previous evening and had not been able to reach me. He explained that he had not taken a deduction out of the taxes and needed me to return. Luckily, I was right around the corner. I thought I would just pick up the reprinted documents and leave but again I had to wait while he took his time to enter something in the system. I believe had he looked at my previous tax returns he would have seen the deduction listed there. Customer service goes a long way. Tax preparation for me is always stressful and uncomfortable. Had he been more friendlier I might have felt comfortable, safe, and trusting to make that hefty payment and accept that he made a mistake or if I want to be kind...an oversight.
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February 2020 by Tonya Hurt
Al is amazing.Excellent Service!
