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July 2025 by Christine Pellegrino
I've been going to Pep Boys over 25 years. Always helpful and pleasant workers.
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July 2025 by Hazel Williams
I will continue to take my car to Pep Boys. My car was making this crazy noise when I had to turn or backup. I was told I needed a sway bar. I thought it was going to be very expensive, but it was reasonable and fit my budget. Now my car drives the way it should. Thank you Pep Boys‼️
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July 2025 by Francis B Maline
I’ve been going there for years but lately when I have an appointment and say I’m staying, it takes hours for a tire repair or oil change. Ridiculous
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July 2025 by Paula Mondragon
I do not recommend this place. Had to click a star to post but I give this place zero stars. Brought my car in at 9am on a Tuesday. I was told I would hear back in about an hour and a half about what the issue was. I had to call and leave a voicemail because they don't answer the phones. They said I needed a belt and tensioner, I said ok and also asked for an oil change, they said no problem. I asked how long it would take, they said about 2 hours. I showed up at 3:30pm since I had not heard back. They forgot the oil change. I said fine. I turn my car on and it's now making a different noise. They took it back in and came out saying it's the water pump and was quoted $637.00. I asked if I could drive it without damaging anything. I was assured I could drive it. Next day, my battery light turns on and I can no longer steer my car, I had to pull the wheel with all I could to pull over to the side. Coolant was all over the ground. The belt they had changed fell off. Had to get the car towed. They put the car back together and a water pump on Thursday but the car was still making a loud noise. Since I had already missed two days of work that week, I said I would bring the car back the following week. They claim they didn't hear the noise. I asked the guy at the front desk to drive with me in the lot and he heard it. He said it was the tensioner. I asked isn't that what was changed the first day I brought it? He said yes. By that time it was already 2pm so I said I would bring the car back Saturday so they can correct their mistake. I dropped my car off on Friday after work so they had the car all day Saturday. I checked in by 3pm since I hadn't heard back only to find out they said it's the power steering pump that just got there so they would need to keep it Sunday to get it put on. When I got it back, the noise was still there. They had my car a total of 5 days and could not figure out the noise. I called corporate they said the area director would call me. When he called he asked if I wanted to go to another location to get it looked at. I said fine. He asked me to give him til the next day because it was 4:40pm already and he had to call around to find out where I could go. He didn't call me. I took my car to a different place to find out that Pep boys broke the bolt that was supposed to hold the tensioner in place. Don't go there, save yourself the headaches.
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July 2025 by Cedric Hodges
They were very helpful and quick. Job well done.
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June 2025 by Monica Mitts
Customer service was extremely poor.
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June 2025 by Diane Zaccagnini
Great service
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June 2025 by RusLAN Vasylyshyn
I was charged an extra $20 for a service that was not needed.
I changed two TPMS sensors a couple of months ago, so I know the price.
I am disappointed and doubt that I'll return.
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August 2024 by Jasmine Grace
Fast, knowledgeable, and efficient.
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July 2024 by Dilovar Alimov
The rental price was $430 per week, after returning the car, they took another $110 for toll roads and battery charge.
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July 2024 by Jose Lomes
So bad service, I wait 4 hrs for car service tires rotation on a rental hertz car, not recommended this location.
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July 2024 by Bridget Ruffin
Love the service desk person they were amazing ?
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July 2024 by Carmen Turner
The staff members are friendly and patient. I love that I can leave my car and get a phone call when it's ready. They always go around my crazy schedule. Go can always go to the side by the service department and get free air for your tires, and they even help you.
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July 2024 by Audrey Munoz
Tony and team were great! Got my ac up and running quickly and in time for my summer road trip! Thank you!
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July 2024 by Navin Viswakarma
Service was done on time and staff was courteous. Waiting room was clean.
