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November 2023 by lastname firstname
I went to this full service branch for the first time today. There was nobody in the lobby. Looking around for someone, I saw a hole in the wall covered by plexiglass. It looked more like a ticket booth at a theater than a teller. This was the only person I saw. They told me that they could not help me with my banking because they were the only one there. Only one (?) in a full service bank? She told me to make an appointment, but I would not be seen until at least the next day. Walking out the door, I thought of a motto for this bank: "We could not be less helpful even if we tried".
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June 2023 by Diana Homes
I went to Bank of America with my daughter to open a student account on 06/13/23 it was tuesday, banker there informed us that we couldin't be helped and that the next avaliable apointment wasin 2days on thursday at 2:45 pm. Bank lobby looked empty there were no custumers at that time. I will definitly not be returning!
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June 2023 by nicholas shereos
I have been banking here for over 15 years i do go to the Vernon hills brach for a finical advisor. Helen is amazing and i can't say enough good things about her she know my whole family by name and she takes extra time with my grandmother to explain things. Helen is why we bank with BOA!!!
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June 2023 by Nino C
Very good bank. Professional and organized well.
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May 2023 by madhan kannan
Bad customer service no proper response from this branch .This was my 2 second they didn’t even want to resolve the issue or listen to the issue. Really disappointed they doesn’t even care about about my money. This was my worst experience from Bank of America. I hope they have to listen to customer problems & solve the customer problems.
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October 2022 by Soslan Tamaev
The best bank I've ever seen, excellent staff, thank you very much for helping with a personal and credit account
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October 2022 by Kaisar Barzhaxin
This is kinda joke, after receiving cash,then comeback to me and asked second time my ID, and asked : “am i use someone’s id” which is crazy.
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October 2022 by Sunny H.
Horrible bankers ..I walked in the bank but there was no ATM machine. I asked one of banker if they have ATM. She didn't even look at me but just answered " go outside" with very annoying attitude. Very bad customer service .. Bank of America needs to give their employees very basic customer services training.
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September 2022 by Garig Gb
I have showed my ID, but they required extra identification?
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August 2022 by Yulia Kh
The best service ever. In another branch nobody could help me. There it took 20 min in pleasure atmosphere. Maria Juarez one of the best workers
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July 2022 by Zarina Sattar
Great customer service. The financial officer was able to prepare cashier’s checks very quickly. Thank you.
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May 2022 by Константин Рахманин
Very pleasant office. Thanks to the staff for assistance and service!
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December 2021 by Aleksandr Kobysh
The best specialists work here! You will receive detailed and understandable answers to all your questions related to banking services. The best bank. Need to make an appointment.
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June 2021 by Larry V.
Horrible place to deal with. Don't know how to talk to potential customers, without lying to them. Manager is worse then bankers.
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May 2021 by Stephanie K.
Very disappointed in customer service at this branch. Went to deposit my mothers savings bonds in my mothers account . I was depositing them into her account that I am co signer/co owner of and they wouldn't let me because she wasn't with me. She recently passed away and I had the death certificate with me. But they wouldn't let me deposit a few hundreds dollars worth of savings bonds into my moms account. I wasn't even cashing them, I was depositing them. When a parent passes you have so many loose ends to handle, and a bank that has your business should be more accommodating to its customers. I hope when that branch manager has a death in her family, she is shown the same lack of courtesy.
