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October 2023 by Alex 2x
Im not gonna lie i went to get an estimate and they high balled crazy. I don’t got much experience with cars and the employees were very rude and didn’t really give me much of a chance to talk unless they were adding charges for stuff that didn’t need to be necessarily fixed. JUST GO SOMEWHERE ELSE!
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September 2023 by Lyle Estacio
My aunt's rear windshield shattered last week and had to call Gerber for estimation. When asked about the seevice and payment through cash, they can address it. But when my Aunt scheduled an appointment today (thru insurance coverage), no one even came to their house to assess and check for the car. Really disappointing. We just have to find another service provider.
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September 2023 by Rebeca Valle
The prosses with this shop has been a nightmare. Very rude no updates we have to be calling them they always say part is coming this week it's been a month. I don't know who you start a job without knowing if the parts are available. Read some reviews from 4 years ago seem like they still use the same lies and tactics telling customers parts are wrong or they are on back order. DO NOT USE THIS PLACE STAY AWAY. They still got my suv there so hopefully they don't temper with it even more.Service: Painting
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August 2023 by Eric Sirinsky
Unfortunately, I have had to use the services of this Gerber many times. They have always done a great job with the repairs over the 4-5 times I have used them. They work with all the big insurance companies which makes it really easy. This last time there was a long wait for the part on my door. They insisted I needed a new door when other body ships though it could be fixed with just a new “skin”. Gerber was right and it was worth the wait on the part. I believe the other body shop was just trying to get a repair done now with what they could instead of waiting to do it properly. Julian at Gerber communicated perfectly with me in this matter and he was 100% correct.Kevin Vargas really handles himself well too. I had scheduled to pickup my vehicle that was ready at 8:00am on Saturday and nobody was there. I called the number and Kevin was in back and came out to talk to me. Apparently the other estimator who had the keys and was supposed to be here, was running 45 minutes late. Given my schedule, this really messed me up and I was not pleased. I should have handled my reaction better. Yet Kevin stepped up, handled himself perfectly and figured out a way to make it happen and went to someone’s house close by and got another set of keys!He could have just as easily said I need to wait and done nothing, but apologized for the inconvenience. Honestly, that’s probably what I would have done if I were him. He didn’t, instead he took it in stride and solved the problem. When things get tough is when businesses and their people are really tested and their true colors come out. Today, Gerber shined bright.Kevin (who can take a situation like that and turn it around at 8:00am on a Saturday morning), combined with Julian (who is always extremely professional and communicative about the repair process and timeline) and Lianna (who is also fantastic to schedule interface with throughout the process), makes Gerber my absolute go to for the inevitable body work that needs to be done.Thank you Gerber Team!Here are before and after pictures of the most recent repair.
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July 2023 by David Hendrix
I just needed an estimate on a very small repair. I've been here three times and they don't have time. Today, they told me I have to have an appointment. It's a turn signal lens and a small scratch. I'm paying cash. They can't even give me an estimate.
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June 2023 by Vlad Zaychik
What happened? Used to be the best now not so muchHow do you drive up a dirty car with no mats and return it like that? Grass from the accident still lodged in the rim. Why would mats be removed? So that you can put dirty shoes on carpet that's nice. Last time they'll get my business
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May 2023 by wilson cheung
My car had a pretty bad damage on the driver side. Gerber did an excellent job to repair what is needed. It was a very nice job well done. Although it took a little longer, it is totally worth it because they used factory original parts. Great service and professional team. Highly recommend!Services: Steering & suspension repair
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May 2023 by 이용길
the guy name call bob..his rude dont really care anything about costumer service and also he doesnt knw anything about car too. i dont knw how could he work there. it was worst.they even forgot about replace the part and i had to found myself and go back thereService: General repairs & maintenance
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April 2023 by Lynn B.
I went to Gerber today to get an estimate on a "large paint chip" on the hood of my car. My appt was for 8am. Bob came out to perform the inspection. He asked for my key and told me to wait in the office. 15 min later he brought my car back to me with the chip gone. Tuned out it was a big glob of tar that he removed. I've gone to this Gerber location over the years for true repairs. They do quality work. Very professional. Highly recommend.
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April 2023 by GIO Express
Got the call after waiting for my appointment . They told me I have to pay for my repair estimate or submit claim on my insurance. No problem i would do that if they mentioned when I was making appointment. Not fear I was waiting my appointment for week and then they call and told me if I don't have clam I have to pay.
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March 2023 by Deidra Lewit
I had a great experience using Gerber to complete some body work after my minivan was hit in the target parking lot. Leanna in the front office went above and beyond to ensure the scheduling and rental car logistics were in place for me. Julian kept me in the loop throughout the entire process with phone calls and text messages so I knew exactly what stage the body work was in and the estimated completion date. The team at Gerber made an annoying process as seamless and painless as possible for me! I highly recommend!Service: Body & Trim
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March 2023 by Daniel Warhaftig
Julian from Gerber Collision & Glass Buffalo Grove always goes above and beyond to ensure superior customer service and incredible workmanship.Over the past 10+ we have always brought our vehicles to Gerber when we have needed body work. We were always completely satisfied.In this specific instance, when we brought in our vehicle for an estimate after damage from a recent windstorm, Julian was quick to jump in and immediately identify an alternate solution and buff out the scratches.I barely had to wait, and the vehicle looks great. Thank you!Service: Painting
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February 2023 by James Brooks
I brought our Subaru Outback to Gerber Collision in Buffalo Grove and asked their techs to replace a tail light. Not only did they do a great job replacing the light, but they also honored my time reservation and their estimate.Great service and a very professional front office staff!
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February 2023 by Allen Samp
I had a great experience here getting my vehicle fixed.Services: Painting
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February 2023 by Allen S.
After the accident and called the insurance company I was recommended Gerber and I have been very satisfied with every part of the repair
