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March 2024 by Marcin Kwiek
Dean is the best!
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February 2024 by Johnny DiTommaso
I come here 2 to 3 times a week. Never had a problem till today. The dude with the nose ring got pissed because I asked for white and not wheat bread. Then the blond girl mumbles under her breath that I don't have to have an attitude. I stayed quiet because I didn't want a confirmation. Then dude with the nose ring thought I wanted avocado on my sub and got pissed when I said no just the toppings on the sub no avocado. Rolls his eyes and walks away. I will take my 14 dollars somewhere else 3 times a week. I don't need to be treated this way. Thanks but no thanks!
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February 2024 by Goosy HQ
One of the employees who works there is a tall handsome boy. His service was really nice, he was very flirtatious and he made sure my service was great. Definetly coming back for more. (Of the boy and the food.)
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January 2024 by Michael R
Terrible. 3 different visits and 3 wrong orders so I'm done with Potbelly. Ordered a bowl of soup, received a cup. The meat on my sandwich was all grizzle, couldn't even chew it. If you like brown avocado then this place has you covered. Just terrible terrible awful food.
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January 2024 by Max L
Found multiple pieces of plastic in the fanta from the soda dispenser. Would not
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October 2023 by Alisia Harris
if I could leave a zero I would . this establishment has TERRIBLE customer service . The managers picked through my sandwhich while they held it out the window and refused to give me a new sandwich or a refund .
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October 2023 by Marina K
The on duty manager today 10.14.2023 humiliated me in front of all the people inside , after refusing to accept 5 free entree cards for 5 different sandwiches. I came be back home to my guests empty handed . Please explain how when you provide these coupons for screwups on large orders you refuse to redeem 5 at a time ?? I supposed I was supposed to drag my guests with me to your place so each individual can redeem! I don’t understand how you were hired as manager when you lack simple customer service skills and you humiliate your customers .
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October 2023 by EEO INC
As shown…. Old, dry, or over cooked. I guess it is my fault that I didn’t check before leaving the store….
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August 2023 by Rana Sadek
Food was great and service was quick, I ordered through ActiveMenus and it was easy.
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July 2023 by Randy Z.
I have never submitted a negative review of a food establishment but when they serve you a "Big Wreck" sandwich with only 3 paper thin slices of meat they deserve it. The positives were that the multigrain bread was good, the place was clean and the employees were nice. My guess is management is skimping on product which is not good for business.
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July 2023 by A S
I'm changing my review down to 2 stars from 5 and don't think I'll visit this place again if I encounter the same lady manager that was there today 7/22 eve.I was a regular customer until I got a treatment with attitude today from some apparently inexperienced manager for no reason. I don't know what her problem is, I don't think I saw her there before; it felt like she is the customer not me.I feel for any coworkers with her; if this is her attitude even with customers, I bet coworkers there must be treated even worse by her.The food and service by the workers doing the sandwiches is still very good but the cashier / manager ruin that and surely the atmosphere rating.
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March 2023 by I B
I wish they had a no star option. Worst Potbelly in the world. They never get an order right. Stay far away!!!!!
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March 2023 by Laura
I always order the same sandwich, the Italian, any time I go to Potbelly. On more than one occasion, the Italian sandwich I receive at the Buffalo Grove location doesn't meet the usual standards of the other locations I've been to. It either tastes weird, like it's missing one of the meat varieties, or I receive a sandwich with hardly any filling (the ratio is more bread than meat/cheese/toppings). Considering this is one of the more expensive sandwiches on the menu, I expect to get what I'm paying for.I'll go to the Vernon Hills or Wheeling locations in the future. I don't experience this issue at either of those establishments, and I've given the Buffalo Grove Potbelly more than enough chances.
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January 2023 by Marita S.
I Just called the manager for this Potbelly location to tell him that my Wreck sandwich did not have all 4 meats on it. He informed me that it would be impossible for this to happen because all the meats for the Wreck are assembled before making this particular sandwich. I explained that I only had Salami and Turkey, and there was no Roast Beef and Ham on my sandwich. When I looked at the sandwich it was very skimpy, so I knew right away that I was missing some of my ingredients. I would advise anyone purchasing anything from this location to check their food before leaving because you might not get what you paid for when you sit down to eat it.
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December 2022 by Louise Taitz
Very disappointed, sandwich just thrown together, lots of mushrooms, not enough cheeseVegetarian options: Mediocre