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July 2024 by Deja
I am writing to express my extreme dissatisfaction with the moving service I received from your company during my recent move from Columbus, Ohio to Las Vegas, Nevada.
On June 13th I scheduled my move based on a quote I received via telephone, which assured me that my belongings would be delivered within 4-6 days after pickup. I clearly communicated the extent of my belongings—a bedroom set (bed and dresser, both in boxes) and 11 totes, totaling LESS THAN 300 sqft or 500 cbft of items. Despite this, on the day of pickup, I was unexpectedly charged an additional $351 for "extra stuff," which I paid without dispute, trusting that would resolve the matter.
However, my frustrations escalated when my belongings did not arrive as promised. Upon my arrival in Las Vegas on June 15th, I expected my items to follow shortly after, according to the quoted delivery window of June 17th or 19th. Regrettably, this did not occur, and despite my persistent inquiries, I was provided with vague explanations and no definite timeline for delivery.
After over a week of waiting, I was finally informed today that my belongings are set to arrive on Wednesday, June 26th. To my dismay, I was further informed that an additional $450 would be required due to your decision to transport my items on an 18-wheeler truck, necessitating a shuttle service to deliver them to my apartment complex. This unexpected charge and the last-minute change in delivery method are unacceptable and reflect a lack of clarity and consideration on your part.
I am thoroughly disappointed and dissatisfied with the level of service I have received from “Best Quality Movers”. The lack of transparency regarding charges and the prolonged delay in delivery have caused me significant inconvenience and frustration. I expected a professional and reliable moving service, and instead, I have encountered nothing short of a series of disappointments and setbacks.
I strongly advise against using your company to anyone considering a move. The practices I have experienced are shady, inconsiderate, and far from what one would expect from a reputable moving service. I urge you to review your policies and practices to ensure that other customers do not face similar issues in the future.
I expect a prompt response regarding the resolution of these matters.
Update: I was offered a $100 discount to take down my review, but they couldn’t guarantee after my review was taken down that I’d actually receive the discount lol so my review will stand and I will pay full price. if you are looking to move this isn’t the company to go with . Plain and simple
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May 2024 by Anna Jaramillo
We had an upright piano moved by them. Very professional, prompt and fairly priced. Happy with the service!
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May 2024 by Yulian
Reasonable price and good servive.
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April 2024 by Kyle Hickman
Fast, effiecent, and great pricing. Would recommend!
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January 2024 by James P
Never ever do business with them. The guys are joke. Couple guys showed up in sandals to move my house. To drop stuff off, ONE person showed up. Just a joke. Thieves.
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January 2024 by Rolisa Harper
There is no way that this company is getting a five-star this company needs to be reported and I am to the better Business bureau.
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October 2023 by Perry L
After living in my apartment for 12yrs I needed a larger place. I had a lot of stuff that had to be moved. Steve came by and assessed what had to be done and the day I moved it went as amooth as can be. No problems. They are also reasonably priced. All Good ?
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October 2023 by Yan Shlubsky
Did a great job. Highly recommend. Careful and meticulous. Thank you Steve and Crew.
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August 2023 by Kayla Michelle
Great company recommend Chucky. Super awesome and helpful
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August 2023 by Suzanne Kim
I was not happy about their work. They did not protect my furniture by wrapping it with blankets and I had some missing boxes. Also, my grand piano was supposed to be stored with a protector on the bottom floor, but it did not. The new moving company was surprised that it was not. TV and many pieces of furniture were moved without any protectors. Workers were not professional at all. It was just regular guys moving your furniture here to there. I could see the difference between this company and the new moving company that I used later.
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December 2022 by Kyle Burson
We have used Quality movers three times now since 2018. We have always been very pleased with their service, carefulness with our items, and pricing. We have done moves from IL to IN and multi-stop moves and they have always been very accommodating and flexible (even adding a last minute stop). They hustle to get the job done quickly.The team brings an appropriately sized crew based upon the job, but is limited to their one truck - however if you have your own truck or vehicle to load, they will also help load that too. They will wrap and protect furniture before loading and have "common sense" when wrapping, loading, and unloading.I would use them again and recommend them to anyone.
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September 2022 by Esther Jang & Seth Yoder
Can't recommend them enough. I'm a real estate agent, and I have worked with many movers but Quality Movers Inc is THE BEST. The owner Steve is very honest and will actually help you save money by giving you all the tips for you to prepare for your upcoming move. Also, all his movers are so professional and efficient. Great company and excellent service. Thank you Quality Movers!
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September 2022 by Stacie Meza
They did a great job helping me move a piano from 1 storage unit to another. They helped me take things out to get to the piano and put it all back. Very kind movers and the owner as well. Very reasonably priced as well.
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August 2022 by Seth and Esther Yoder
Can't recommend them enough. I'm a real estate agent, and I have worked with many movers but Quality Movers Inc is THE BEST. The owner Steve is very honest and will actually help you save money by giving you all the tips for you to prepare for your upcoming move. Also, all his movers are so professional and efficient. Great company and excellent service. Thank you Quality Movers!
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July 2022 by Stacie Serratos
They did a great job helping me move a piano from 1 storage unit to another. They helped me take things out to get to the piano and put it all back. Very kind movers and the owner as well. Very reasonably priced as well.
