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January 2024 by Eddie P
DATE: Saturday 01/13/24 (Today)Two signs... (one on each front door) of the Shell/Circle K door said: "Closed Friday and Saturday 10pm - 6am"Went to buy gas at 9:00pm. Pumps suddenly all turned off at 9:15pm. Fat guy (cashier) came out of the building to put some personal items into his car. Me yelling from where the gas pumps are located to the attendant standing at the front door:Me: Are you closed?Shell/Circle K: Yes... we are closed.Me: Why?Shell/Circle K: We are closed now.Me: Why? It's not 10pm yet... It's only 9:20pm.Shell/Circle K: (No response)Me: Change the sign to 9:00pm next time if you are going to close early.Shell/Circle K: (Still no response)Both myself and a few other shunned customers all drove to the Casey's/Mobil across the street where the service is outstanding and undeceptive.The comradery of being simultaneously abandoned as Shell/Circle K customers doesn't bode well for the future of this location.
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June 2023 by Steven W.
Half the time I go there it's closed. There is a sign in the window that says back in 15 minutes, but they never come back. Who wants to wait 45 minutes to shop at a convenience store. Terrible management.
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September 2022 by Amy Beth Green
Air pump has been out of service for years. Clearly not something they're planning to fix
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June 2022 by vince birda
HORRIBLE customer service. I spent over $300 in the lotto machine, I had several winning tickets, but I only asked them to cash a $40 and a $50 ticket. I’ve worked at a gas station for 3 years and I know the ins and outs of the lottery. Anyways, I only scratch the barcodes instead of scratching the ticket to save time. I bring the 2 tickets to the counter, and the clerk tried to pull a switch a roo on me. He cashed my $40 ticket but said he didn’t have enough to cash my $50. So mr slick at the register gave me back the ticket he already cashed and kept the winning $50 ticket. When I went to another gas station to cash my $50 ticket it said it was already cashed. I went back to this gas station, and the manager found the actual $50 ticket that he switched in a bin where they keep tickets. (It was literally the only ticket in the bin without the little receipt stapled to it.) and after all this the manager gives me a horrible attitude even though they were in the wrong and he yells at me to go cash it somewhere else.. seriously?? They were upset cuz they weren’t able to cheat me out of $50??? I’ve been a customer there for over $20 years, I’ve spent tens of thousands on gas and lottery there but I will not spend another single penny there again with that kind of service. Still deciding if I should call shell corporate or the Illinois lottery. I’m not the petty spiteful type but with the treatment I received when I was nothing but nice and cordial and they were rude and disrespectful especially when they were definitely in the wrong.
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January 2022 by Catherine Chen
I try to get some air for my tire. After I paid with my credit card, I find out the air is not working. I went into the store and let the indian cashier know about it, he said to me “ why are you insert your credit card when it is not working.? “ No signs anywhere says it’s not working. Then he said the air is not belong to them, he cannot give me the money back. He said to call them , but there is no phone number on the station.
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September 2021 by A Singh
First like to start off saying how I am a regular customer here. In addition to that I would make a complaint on the manager named Atul. He’s very unprofessional has no customer service skills doesn’t know his own customers that come in there on a daily basis and does not care about making a sale or building a customer relationship with a regular customer I forget my ID one time and I look clearly the age of 35 or better and he declined my service after me being a regular customer on a day-to-day basis I get treated like trash because I left my ID at home.
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August 2021 by Marc Dane
All pumps are "out of order". No signs anywhere
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February 2021 by Elly Il
do not comply with the rules of the pandemic. masks are put on only when asked, without gloves. didn’t sell the goods because I refused to give them an ID in their hands, just show it. terrible boorish communication.
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November 2020 by Rolando V.
The two Indian workers are kind of racist. They never say a peep to you. They didn't accept my expired ID even after i told them the Govt extended the dates because of covid. On another occasion I pulled out before pumping my gas I went inside to pay. Luckily I drove back and put the gas in my car , the mesh guy cane out and accused me of stealing I stayed calm . I said if there is a problem here's my business card (I have my company vehicle) he took it and walked away without saying anything . These guys just have bad energy unfortunately I have to pass by there to get gas in my way beck from work but if I didn't have to I would skip . I do like that the place is clean and they always are stocked with everything
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October 2019 by Vico Vazquez
Worst customer service at night
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July 2019 by Chris Figler
Good price horrible customer service and nonworking pumps
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April 2019 by Jacqueline Robinson
McDonald's
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November 2018 by Lucas Cicowski
Nice and clean store. I go here routinely, and no issues so far, and they have a McDonalds!
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September 2018 by Joe Cooper
Mahesh gave me attitude when there was an issue with the card, I came in very politely at first to explain how I by accident hit the wrong button and the guy right away gave me attitude. I told him he doesn't know proper customer service and we got into a shouting match.
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April 2017 by Andrew Kovacik
Instantly made friends with the Indian cashiers. Such nice guys. One of them has the most badass mustache I've ever seen in person