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November 2023 by Janet W.
New to this area & tried some others prior but Tide Cleaners the best. I found the one. Great staff, very pleasant, and workmanship and pricing superior imo.
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October 2023 by Benjamin Goldman
Mercedes and her staff are always consistent and helpful for our dry cleaning needs. We have been happy to give them business since this location opened.Service: Laundry pick-up
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October 2023 by Jim O'Hagan
Friendly service, fast delivery, fairly priced. Getting started with the app was a bit confusing but a quick stop at the store to get setup worked greatServices: Laundry wash & fold
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October 2023 by Lauren Krause
The laundry system is app-based. You set up an account and share pickup and delivery information on the app. The app is notoriously cumbersome and unreliable. The actual cleaning and laundry service is good, but the app is a huge pain in the neck.Services: Laundry wash & fold
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September 2023 by Bruce Portnoy
BUFFALO GROVE location--thorough cleaning and professional staff. Worthy of 5 star review.Service: Eco-friendly cleaning
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August 2023 by Balaji S
I would like to give 0 Starts but there is no option, I would not recommend this Tide Cleaners of Buffalo Grove Store#0032 to anyone cause they have ruined my shirts, this is second time it happened I thought that's accidentally happened, I am wrong, they don't know how to clean the clothes. Front Desk person told they have damaged the shirt and I paid the bill for the rest of the clothes and I left it there, front desk told manager(Meredez) is not there and they will give a call to talk about that, they never reached out to me, it's almost two months they don't bother also for a courtesy call and explain or pick up the damaged shirts- DO NOT GO OVER HEREService: Laundry wash & fold
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August 2023 by Martin Cuellar
Do not use Tide Cleaners.It took almost 3 weeks to get my clothes back from Tide, and it only happened that quickly because I constantly waded thrigh their terrible customer support system. The phone number goes straight to voice mail and they do NOT call back. Online there is only a chat bot that does not have any answers. Eventually email kicked in and it took weeks to get them to be able to find my order and send it back.Services: Laundry wash & fold
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August 2023 by I B
Just picked up a brand new pair of pants and found a new stain on them that was not there when I dropped them off. I would like to ask for a refund since these pants are now unwearable.This isn't the first time my clothes have come back with new stainsEdit: I was able to get a refund for the pair of pants. Mistakes happen buy TIDE Cleaners took responsibility and made it right. I'll be going back!
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August 2023 by Todd Petersen
This was the first time I used them. Did not return all items. Missing my pants. Called them, could not get a live person, left voicemail, and have not heard back from them.Services: Delivery
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July 2023 by Crystal Stennett
I took my very very special Anthropologie blanket to be cleaned last week. They charged me $40 when it was supposed to be $20 and it came back as dirty as before. When I called they about it they had me bring it back in for another cleaning and adjusted the charge from $40 to the proper $20. I just got it back again from the rewash and it’s melted and crusty all over with little blue speckles all over it. My special blanket is completely destroyed. I’m absolutely heartbroken.Service: Comforter cleaning
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June 2023 by Joseph Jamilkowski
I went Tuesday night and got there at 702pm. The self serve option was broken. Although they close at 7 pm the man attended to a gentleman in front of me. I was right behind him. When I asked if he could help me retrieve my clothes he said very rudely “it was not going to happen” making a cut off sign with his hand. I was nice about it although it honestly was not easy having someone speak like that to me for no reason and I drove off. I was not able to get back there until Friday night due to scheduling and thank god the self serve was fixed and working. I have been using them for a few years now and service has been excellent. I was not going to write review but kept getting texts to do so. I called in two times once leaving message for manager or owner to call me back and had no reply.I get it. He was out at 7 and it was 702. I would want to go home after a long day as well. But he was still in front of the store and their machine was broke and I was the last person there and he was helping other customers. It could be suggested it was a race issue based off of the situation with him and the guy he did help before telling me to kick rocks but I’m not absolutely sure about it.Otherwise my experience with them has been perfect and they were hard at work during covid when other places were not.I have always given 5 stars to them on other reviews and hope to do so next time
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June 2023 by Joe Esquivel
Mercedes was amazing!! I highly recommend using this location for your dry cleaner needs. she was able to get me in and make my suits look amazing.
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May 2023 by Edyta W.
I am so incredibly disappointed with this dry cleaner. I've been coming here for over seven years and have not once complained about anything. I had a shirt lost that was magically found year later (put in with an order) I never complained. A few months ago I had a white suit jacket returned to me that came back gray and I never complained. But this last time my favorite white suit jacket came back gray and I took it back along with the last one and the manager was not only rude, but insinuated that the jackets were either that color or I ruined them myself and brought them in. Not once did they offer to re-clean it and not once did they apologize. years of coming here, thousands of dollars spent here and nothing. customer service is clearly not a priority for them. I will not be coming back. If you remotely care about your whites or linens, I suggest going elsewhere. Although the rest of the staff has been great, this place is overpriced, the manager is rude and the quality is below average.
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April 2023 by Anna Z
Fast, Friendly & Affordable. I'm glad I found this place. Keep up the good work.Services: Clothes pressing
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April 2023 by LB
I am changing my rating for this location from 5 stars down to 1 star. I’m sick and tired of this pick-up kiosk always being “out of order”. It’s been like this for months!! FIX IT! Also there needs to be longer evening hours because I cannot always come during operating hours to pick up my dry cleaning. They offer drop-off service, however, that operation is atrocious and I do not recommend it. If you cannot fix this issue you will lose my business forever and I will go to competitor.
