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January 2025 by Roko W
US bank did not protect account from fraudulent charges! Some fake co. named Garage and Gates stole our money! Scam! Fraud!
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June 2024 by Ankit sharma
Horrible service they don’t care about customers.You will wait for several hours for small things,it’s better to drive 1 mile more and go
to other branch.
Very Poor service.
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June 2024 by HERESTHEDEAL
Their one and only ATM machine is perpetually broken and you have to wait until business hours to make cash or check deposits.
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January 2024 by Ray F.
This Bank in Dundee Illinois has been stealing money from my aunt. My aunt is almost 90 years old has been struggling to keep herself together mentally and physically. US Bank in Dundee Illinois is retaining monies that do not belong to them. My aunt is been struggling to try to get this money back and they are forcibly keeping it which constitutes, consumer fraud. We are now pressing forward and will show US Bank how wrong they are.
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August 2023 by V. B.
Terrible!!! I just checked the reviews and understood that it keeps happening for a while. I won't suggest this bank to anyone. Everyone stay away from this bank. I went there today to use my security box the one that i am paying fee every year and have been told that i need to make an appointment for it. Not only that . An appointment needs to be before 4 o'clock. I actually have job and free only after 4pm. When i have told them that nobody cared and still didn't make any effort in order compensate this situation even though there were two employees who took time to tell me about an appointment but did nothing in order to make their paying customer satisfied. Once again i am going to look for another bank where customers are main priorities not like in this bank. DON'T RECOMMEND this BANK TO ANYONE!!!!
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July 2023 by Joe Betts
Horrible service. No one is in a hurry to take care of you. Drive another 10 min to another site and you'll get done faster.
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June 2023 by Aleksandr V
Excellent
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April 2023 by Marta Andrusiv
This bank behaves very ugly, they talk disrespectfully, the tone in the conversation as if you had come to their house.The woman with dark hair who worked there today was very rude and behaved very ugly with clients.
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January 2023 by Stela Peteova
I when today to use my security box. They said they are low of stuff so no one can go with me. And I needed to make an appointment prior. I do not understand why I have security box and pay for it if I can not use it. So disappointed
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September 2022 by S s
Good location. Still there with few employees and less hours. Sometimes the line take for ever to move inside or out. Clean and Friendly staff.
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October 2020 by Angel A.
The tellers are always pleasant and polite. They seem happy to be there and happy to help out customers. They've gotten a new ATM(Within the last year)which I'm not overly thrilled with. It's extremely slow, you have to tap really hard and often multiple times on the screen to make your transaction and there have been several times already when I've gone to use it and it's been out of order.
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January 2020 by Mary W.
If I could give this bank a ZERO I would!! If you want good customer service go elsewhere!!! Extremely rude service from the branch manager. My husband opened an account and we were going in to have my name added on the account, we waited for well over an hour. I asked a teller to help and she told us that she had to stay at the teller line because the other employee was new. Which was a blatant lie as we had just watched her spend time in an ajacent room with another customer for well over 20 minutes. When I asked her about the fact that we had observed her in the other room she got even more rude as she realized she had been caught up in her own lie. I asked to speak with the branch manager and she stated that she was the manager (Her name is Demetra). And still she refused to help us. Never once did she apologize for making us wait. While waiting we observed her being rude to several other customers who were in line. She was particularly rude to one customer who she told her that she would have to come back with her own laptop to do a transaction. When the customer had gotten upset the policy the manager did then take care of her transaction on the banks computers. So again she lied! I can't imagine who hired her as a manager because she was totally rude, had NO customer service skills and was lazy. An awful first impression of a bank! If this is the kind of service I can expect show me the door. She was non -apologetic about the wait , her attitude was to not inconvenience her and to make an appointment with Christine in the future. We made an appointment for another day and we so upset once we got home that after making lunch my husband went back and closed the account. If we have that much trouble just getting my name put on the account I can only imagine how awful it would be if we ever encountered a true problem. If you are looking for a friendly bank that has your best interest at heart, a bank that displays common courtesy this is not the bank for you. STEER CLEAR!!!! There are other Banks within walking distance, do yourself a favor. Go elsewhere!! I really wish I had read YELP before considering this bank. I see now that I am not the only one who has had problems at this bank and with this employee.
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April 2019 by Dean Weede
They have an amazing way of making me feel unappreciated.
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February 2019 by Daniel Johnson
It's a pleasure to visit this U.S. Bank brunch. Allways friendly and helpfull employees, fast service and delicious candies;-)
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December 2018 by Pedro O.
The asphalt around the building is a mess, very uneven, you must drive very slow, maybe its by design. The employees are pleasant and personable. They may even remember your name. The service is quick. Never had an issue.
