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March 2024 by O K
Rudest Post Master and Supervisor! They were extremely disrespectful to their employees and staff. It's a shame the customers are forced to deal with unhelpful people.
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March 2024 by Andrea Raya
id wish that I could give this zero stars but unfortunately i cant. to start the clerk noor was so rude, i went to get my passport renewed he told me i couldn’t because i needed an application i told him i had my application and handed it to him he didn’t even bother to see my application when he said no because it was the wrong application and i was trying to explain to him that someone told us to grab that. application and that we could come in and he wouldn’t hear it. then me and my parents stepped aside to try to fill out the application and the clerk, Noor started making fun of us. this was the worst service i’ve ever received and i’m genuinely so disappointed.
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February 2024 by Lin Li
I will give 0 if I can. just had a similar experience as other passport applicants. Staff over there had no sympathy, no patience, and acted like they didn't have to explain anything, even though there were no other people just us.
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February 2024 by Leo Christopoulos
Do not expect help from anyone at this location. One of the workers there had an attitude the second I walked up to the counter. Provided no help, and acted like she hated the fact I was asking any questions. Better off going to the Lincolnshire location.
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February 2024 by Veranika Karnatsevich
I wish this post office would read the reviews on customer service posted here. The service was absolutely beyond unacceptable. The lady (I did not see her name; middle age, short hair, pink hair band) at the counter was rude and unprofessional. She didn’t have any considerations for the line of people waiting for her. It seems that she was going for the “slowest person of the year” award. I guess frustrated people waiting for you bring some joy to her life. Good luck with this attitude!
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January 2024 by Fishing At My Worst
Decently well kept
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January 2024 by Daren Johnson
I took a post office money order to be cashed out and when I went there they did not have the funds to do so. What is the point of getting a post office money order if the post office cannot pay out the amount on the money order? So silly. This place is a joke. Do better Buffalo Grove.
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December 2023 by Dennis Brown
They're pretty busy, but still, the self-service machine was out of stamps. The package tumbler to drop off boxes is missing a handle and is now a danger to users
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December 2023 by king king99
I visited this location for some returns and I asked for assistance here but your staff member Noor act very rude other peoples are wait but he do not listened to anyone this place seems like mental hospital andn we are in really in hospital I never come back here.
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December 2023 by Sia Al
I called with a simple question, 10 min later, they asked if an agent should call me back. I said yes. They called back and the rude lady with a thick Indian accent had me on a silent hold for 5 min ignoring me. When she realized I wasn't hanging up and heard me mention that I hope this call is being recorded she suddenly says, "hello." She had no idea how to answer a simple question about a package and wasted so much of my time and further frustrated me. I wanted to do a survey on her, but she refused to hang up. These terrible staff members use loopholes to avoid the consequence of bad ratings. America begs you to train your staff properly (including better un-lazy service) and find ways to survey them when they refuse to hang up. That would help this horrible place who's already suffering exponential decay in service.
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December 2023 by TING YANG
This place is a joke. I would give them 0 start if i could. They have no patience, no sympathy and no explanation. I would never use their service again. i would rather to driver to other towns. I don't deserve to be humiliated by them, not treating like any person with any dignity
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December 2023 by Rosey LaVine
Terrible experience today. I came in with items to ship and was told, "I don't have time to help you." You're better off paying a few extra dollars at UPS or FedEx.
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October 2023 by Milica Stojanovic
Very unpleasant experience Clerk was so rude. Every service there is horrible but passport is number one. Even I asked for post Master to come out but it didn't, I bet Clerk did t even call them. Never going back there I will try to avoid as much as I can .
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October 2023 by Evelyn R
If I could give zeros stars I wouldhad an appointment for 2 passport applications at 10am and 10:30am arrived 15 minutes before my appointment wasn't serviced till 10:20am JUST to be almost done with the process and their money order machine went out so I had to go out and get a money orderno customer service skills overall horrible experience here with the passports the workers are not helpful either!No public bathrooms either
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October 2023 by Alexander Goryainov
The passport service is a joke! Came 10 mins before the appointment, there was only one clerk who could do passport applications and who also was behind the mail processing desk. I notified him I got an appointment in 10 mins and he asked to wait, after 30 mins of 'standing and looking at each other' I asked to call supervisor who instead of stepping-in and either process my application or take clerk's place behind the desk and let him to process my application came to a conclusion that I have to wait because 'they can't stick to the time'. But he had nothing to say for 'Why would they accept appointments at that branch if they couldn't manage it?' Overall, it was total disrespect to other people's time and their own rules, it looks they just do whatever and whenever they want. The supervisor is probably better to do some other job.
