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November 2023 by Angela
Terrible company-DO NOT purchase your vehicle from this dealership, they are shady in sales and everything that follows after the purchase.They do not disclose any damage to the vehicle and state that they do a full check of their vehicles.They do not!!And to work with anyone there to fix the problem do not happen they lie and say they did their part.You will be stuck with a vehicle that has not had an inspection or safety check and possibly a vehicle that has been in an accident or salvagedResponse to owner: you did well a vehicle to me and my fiancée a few months ago. He has been in contact with you and just spoke with your tiny desk a few days ago because we are still waiting on our plates after 90 days on top of everything else that is going on.
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November 2023 by Tim Kessler
Terrible experience. Was looking at an older more collectible type car. Said I was concerned about financing, was told they absolutely could make it happen in terms of lenders that could do it, just fill out the application. Only to find out they are selling the car way above finance value and I took an un-needed hard credit check.
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October 2023 by Bryan Tellado
After finding the car I was after online, I called Driven Auto Sales and spoke to Ibrahim. From the get go he was super helpful, patient and informative throughout the process. I knew the BMW iX I was calling about was priced very well, but since I live in California I really needed to get an inspection completed on it even though it only had 11k miles. The inspection took longer than expected to complete, but Ibrahim was helpful throughout the process and I worked with him to hold the vehicle. With the inspection completed I worked with Ibrahim to complete all the paperwork. He was incredibly patient with me answering the many questions I had given that this was my first time purchasing a car without seeing it in person. Ibrahim then helped get the car shipped to me (took about 10 days) and was there to answer any questions I had while it was in transit. Huge thanks to Ibrahim for getting me into my new car!The only piece that didn’t go as smoothly was after the transaction was complete and getting the title paperwork. In CA, you have 20 days from when the car enters the state to get it registered but I didn’t get the title until day 15 (which was 25 days after the purchase given the 10 days it took getting shipped) and almost incurred significant late fees for not registering on time. If you’re not buying in person, you may want to be extra diligent in following up and making sure their back office sends the necessary paperwork. -1 star for the unnecessary stress this caused.Overall, though, working with Driven Auto Sales and especially Ibrahim was a wonderful experience and I’m very happy with how everything ended up turning out.
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October 2023 by muskan lashkarwala
Excellent service. My salesman was Ibrahim. I highly recommend going to him for any car purchases! He can make the impossible become possible. He was very helpful. I will be sending both friends and family to this location. :)
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October 2023 by CHARLES Cobbins
Purchased a new Jaguar it’s immaculate. Process was quick and easy. Troy was my sales rep knew everything about ever car. Real honest, made the buying experience real easy. I will be back in the future.
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September 2023 by Becki S
Amazing dealership!! I just bought a car here and I live out of state. Abe is who I dealt with and he was professional, and quick to answer all my questions. I can't believe how smooth the process was and he was in constant communication with me. I will def be a returning customer! Thanks!
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August 2023 by Okedigun Omondiagbe Dennis
The best Car dealer I have been to. Definitely No 1 in clean and luxury cars. Nick was awesome and has been awesome. He is patient and have your best interest at heart. Customer service is 101%. Whenever you have any minor issue which is inevitable for used cars, they are always ready to assist you the best way they can. If it comes to dropping you car for fixing, they give you one of the back up cars to use until your car is fixed. I definitely recommend them 100%
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August 2023 by Lino O
We came to purchase my gf's sisters first car and I cannot recommend them enough. They were extremely friendly from the moment we walked on the lot. Nick was our salesman, he was down to earth & very genuine. We explained our situation & where we wanted to be at & he worked with us and made sure it happened. We got a great deal on the warranty as well with Omar's help. If you're looking for a car but don't want to worry about the shady business I would come here because they're great and they take good care of their customers. You can tell from the moment you walk in the door to the moment you walk out.
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August 2023 by Alex Furiya
I just recently bought a car from Driven Auto Sales in Burbank, IL and it was the best decision I could of made. The car is a 2017 Mini Cooper and it drives incredibly nice. The gentleman who sold me the car, Ibrahim, was 100% professional from start to finish and made the process very very easy for me. Everyone there was very nice and courteous and I made the right choice buying that car from Driven Auto Sales. HIGHLY RECOMMEND BUYING A CAR THERE!!!! Thanks again Ibrahim, and everyone there!!!
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August 2023 by Teresa Miller
Even thou I didn't buy my husband dream car because he wanted me to wait til Monday so it be shipped that week instead of not just reserve it . We lost out on the beautiful dodge challenger which we had the money to purchase and finance the rest I will still recommend this place and nick for being patient with us while trying to decide since we live out of state. And going way above and beyond . I appreciate it . I will keep an eye out in the future for another challenger thru you guys I want to give you my business in purchasing my next car. So congratulations on the person who bought the car. You have a beautiful car . I still will give recommendations to my friends and family you guys are the best . Truly was a blessing for people who knew your husband has cancer and to care and be as helpful as they could goes along way
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August 2023 by TDAWG
Just purchased a car here and would recomend Driven Auto Sales to anyone interested in a NICE pre-owned/ New vehicle. I sat down with Nick and Omar who were both extremely welcoming and helpful when it came to looking things over and talking prices. Nick did a great job answering questions about the vehicle and treated you like a close friend. I’m very happy with my selection!
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July 2023 by Alex F.
I just recently bought a car from Driven Auto Sales in Burbank, IL and it was the best decision I could of made. The car is a 2017 Mini Cooper and it drives incredibly nice. The gentleman who sold me the car, Ibrahim, was 100% professional from start to finish and made the process very very easy for me. Everyone there was very nice and courteous and I made the right choice buying that car from Driven Auto Sales, thanks again Ibrahim, and everyone there!!!
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July 2023 by Behavioral HealthMed
Service was great! This is my second vehicle that I’ve purchased with Driven Auto Sales. Thanks so much
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April 2023 by Ron T.
Waukegan, IL location is your typical Used car lot! Has good inventory but prices high, , added fees, numbers switching and games, don't negotiate, interest rates high and tell you what you want to hear to get the paper work in front of you. Dont have spare keys. Make sure it's on the WE OWE for anything! Don't believe the salesman and get everything in writing. False promises no idea about vehicle specs pushy. Bought 2 vans cause we needed them now just have to go refinance thru personal bank cause interest rates to high even with over 800 credit. Is there a such thing as a good used car lot anymore!!
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March 2023 by Moneer Ihmoud
I just purchased my second vehicle from this dealership and I am very satisfied. The Driven Auto team will treat you like family and you will not regret buying from them! Great prices, no hidden fees, and not to mention the amazing customer service everyone at the dealership provides!