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November 2023 by Gaby L
Yesterday I visited the store andthe man working at the hot food section was cheerful, helpful and polite. His positive energy was contagious! Also, a young man outside went above and beyond by offering to help me load cases of water into my car. The outstanding service from these friendly workers truly made my day. I’ll definitely be returning for both the great atmosphere and helpful staff!
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November 2023 by Gladys Roman
The store is clean they need to have on Monday more chicken done that customer don't have to wait.when they have a special sale on Monday
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September 2023 by A H
If I could leave no stars I would. I was recommended this location for a cake for my daughters birthday. I went on Thursday to place my cake order and was very clear with the instructions. Chocolate cake, white frosting and pink and purple border, pick up was set for Sunday at 9:30 am. Sunday morning at 8:20 am I received a call stating that they were not going to be able to have my cake ready until 10 am and they also changed the price that was given on Thursdays. $66 went up to $74 for the same size cake. The lady I spoke to was not even apologetic. She just keptblaming the person who took the order. I was upset but had to deal with it since I had no other choice for such a last minute change. Come pick up time, I still had to wait another 30 minutes because they were still not done with the cake. Then I open the cake and it was the ugliest cake I ever seen. The writing on it was horrible and the cake itself was horribly decorated. They made the entire cake hot pink and dark purple with the same border even tho I asked for a white cake and just pink and purple boarder. In short, I paid $74 dollars for the ugliest cake and for an hour delay that caused me to be behind on my entire event. I would never recommend this place to anyone.
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September 2023 by Mirian O.
Andrea ivy is a horrible manager!! I asked her employee for help from customer service and she was rude to her employee!!!! She deserves to get fired.
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September 2023 by William Foreman
I frequent here all the time they have great options and great customer service.
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August 2023 by Panda827 Perez
This is the worst jewels that I have ever been to. Everyday at 8:30 they close their main entrance which I believe is a fire hassert. Not only do they close the main entrance they close all entrances except for one exit. So when exiting you have people trying to enter as well which is also waiting for an accident to happen. Every visit that I've had to this jewel has been a bad experience. They're staff are very rude and unhelpful. Their shelves never stocked correctly. So when you go to pay it's always an issue of "well the product was in the wrong space sorry" Today I just had it I went to get a few things and seen that the chips I usually buy were on sale but I had to buy three bags in order to get the deal. not the problem. I go to pay and after paying I notice the price didn't change. So I spoke with one of the cashiers and she went to go check. She tells the other cashier that I had to buy three and I told her I did. Then she goes on to say it was the wrong chips. So I go over to point out that the tag under the chips. It says buy three at 2.99 each when I get to the chips she was no longer there. There was another employee and he asked if I needed help. I explain the situation and showed him the chips and tag and he says "oh well they're in the wrong place I wonder who put them there." As if to say I put them like thatHe moves them over and was like "they go here they are not on sale". So at this point I'm giving up the cashier hands me my reciept and says you have to buy three and I told her again I did buy three. I just gave up because I was completely done talking about the price of a bag of chips and how they incorrectly stock their shelves for 25 min
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August 2023 by FRANK HALL
Second time this month and saw a man push cart full of product right through the front door. Must of been free giveaway day. I think next week I'm going to have a free giveaway day. Since the prices keep going up to cover free giveaway day.
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May 2023 by Michael King
I won't be returning to this jewel osco location I ask the cashier to speak with a store manager but they sent me the cashier manager Gena which made me more angry because I wanted to speak with the store manager not her. At that point I walk out very upset and frustrated worst experience ever
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May 2023 by imad qatanani
The clerk ignored me and I was trying to get her attention so she call someone to the customer service desk and she called me rude I feel that jewel is declining and soon to go their staff is very unprofessional very bad customer care
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April 2023 by JoAnne Lee
I went Birthday shopping with my daughter.? It is my grandson"s first birthday.? Went in Jewel's and smelled pastries and more and picked up more for me instead of for the baby.? Later, I remembered why I went there.? I always find what I shop there for. ??
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March 2023 by Nia Mae
Very Unorganized! I ordered a cake for my child and we took it home. It was vanilla, we said chocolate. She literally wrote it down like how did you get this wrong you WROTE IT DOWN yall either can’t hear or what because this is crazy. Now my child is crying because she doesn’t like vanilla. This persons name is Amanda, whoever orders a cake from the Jewels in Burbank don’t let her take your order because she will get it wrong. (UPDATE) They resolved this issue and were very apologetic
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March 2023 by Daisy Rojas
I remember why I stopped coming to this location. The customer service isn't great. I usually shop at the 95th & Pulaski location (which btw is AMAZING) but was closer to this one today. So I went in for a certain whiskey and couldn't find the one I needed. I seen a box where the whiskey should've been and thought maybe it could be in there. So i asked the guy stocking the bottles if they had more and he quickly and rudely said no. Didnt even try to look. And part of me wanted to ask what about the box but i didn't want to bother anymore. Ended up going to the 95th & Pulaski location anyway and found what I needed AND on sale. Definetly not coming back to this location again.
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March 2023 by Vittorio Carli
I still go there but I am liking it less. They replaced the less expensive Sarah Lee lunch meat with 10 dollar a slice brands and flat out wraps which I buy every week are rarely visible or in display. They are still better and more convenient than other local grocery stores but they WERE better.
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March 2023 by Anthoula Peiralis
Jewel/Osco was fantastic! Although the store was hyper busy, there were enough registers open along with self serve ones for those who had only a few things. I had a glitch at the self serve register, but was helped by one of the very capable cashiers who held my register while I dashed for one more item to meet my coupon goal. He explained very simply what I needed to do not to miss out on the extra savings. This store, although a "big box" treats customers as if it is a small town neighborhood store, with genuine greetings, extra assistance when needed, and sometimes, just a warm smile. Especially friendly is Alicia in the floral department. Highly recommend this location at 79th and Cicero.
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March 2023 by KC Smith
I frequent here all the time they have great options and great customer service