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July 2023 by Erica
Avoid this location. Experience terrible customer service and attitude for asking employees questions regarding the mistake that they made. They will cancel items to avoid fulfilling online pickups. Placed a same day order with multiples of the cancelled products on the shelf upon arrival.
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May 2023 by Diane Baki-Wuethrich
The store associate didn't really seem to know much about their products. She wasn't too interested in helping either, busy stocking shelves . They do have a large variety of hair dying items.
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May 2023 by Noi Floyd
It was nice and clean, the staff was friendly and ready to help out.
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March 2023 by Tquisha James
Very bad customer service they didn’t know where any of there products is I had to fin them on my own don’t recommend them.
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September 2021 by Eli Whelan
When I go in here, they are unable to help me. When I ask for a certain item they look at me dumbfounded. So I just have to usually walk around till I find it.
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September 2021 by Nora Ferreira
They care about your hair!
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June 2021 by Rebecca Gasca
This is my closest Sally’s, I went recently didn’t catch the girls name but she had blond hair. Gave me good advice on what to use to bleach my hair and what products to use after. Very friendly
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June 2021 by Rosa Nina
I was greeted nicely and asked if I needed help. I explained I’m aging and I can’t use harsh chemicals on my hair. I just wanted to do highlights. The young lady told me about a cap, unfortunately they had ran out. She noticed the cap also came as part of a package with bottles of bleach. I told her my hair is falling out so unfortunately I can’t use that. She asked another woman that was there. She said that’s all they have. I looked on my own and discovered a product called AgeBeautiful. It contains Biotin instead says it’s proven to fight all 5 signs of aging hair. It was too bad neither ladies showed me this product. The 2nd woman came over to ring me up. I wish she would’ve noticed what she was ringing up. Since she had just been talking to me. Knowing I was looking for a color which was safe for my hair. I get home ready to do my highlights and can’t. The box I bought was just color. I wish so bad she would’ve known the products she’s selling. She could’ve told me I needed to also buy something called developer, which you have to mix with the color. Very disappointed ?
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June 2021 by Dushan McGee-Humbles
Hello,The customer service was great..Even though the item that I went looking for they didn't have. The sales rep found the closest store to me & they had it in stock ..
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March 2021 by Priscilla Villagomez
This is my new local sallys. Loved it. Always have all i need and the woman who work at this specific one are super nice and helpful.
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January 2021 by Aseel Yousef
I didn’t catch her name, but the lady who helped me out ontuesday evening, 1/26/21, was a saint. I explained to her that I had virgin hair and what I wanted and she recommended a hi-lift (which she also had) and my hair turned out beautiful! She was so quick to help and the sweetest! Thank you so much to this staff and store for helping me achieve what I’ve wanted for years! Definitely recommend coming here!
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December 2020 by Kimberly fontanez
Went to the burbank location. Irritated that they couldn't give me a pro ad. I was told just look online. However they had no problem pushing their credit card which I said no to, several times. Also made sure to give me several pamphlets on it. Would have bought more stuff if I knew what was on sale in the pro ad.
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October 2020 by margaritao83
I come here out of convenience. I loved in the area for 3 years and I’ve also worked for the company but different location and they have the absolute work customer service I have EVER experienced. I love this store but only come here if I absolutely have to. Every time I go in there the staff is rude and uneducated on the products and even the placement of items. I have been meaning to call corporate about the experiences I’ve had there. Terrible customer service extremely unprofessional.
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July 2020 by Nicole Gonzalez
I absolutely love this place! Especially when Paula is there. I've been coming here for years and I can say they know exactly what they are doing. I have gone from black to a beautiful blonde to a very hot red with the help from these girls. Every recommendation that was given from these ladies was the best. I recently went to the 52 and pulaski location and let me tell you! Someone please make sure when you hire girls that they have knowledge of what they are selling. I bought some dye and I asked how much developer it needed because I didn't bring my glasses to read it and they gave me wrong information. My dye came out so diluted I couldn't use it. When I called to let them know they tell me I MISUNDERSTOOD! WOW. Never again will I go there. That's what happens when I cheat on my cicero sally girls.
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July 2020 by Typical Ana
Absolutely great service it got just what I wanted