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February 2024 by Veronica
You really need to install a ATM inside your branch. I just went to the ATM drive thru and the Hispanic lady was sitting in her car for over 20 minutes making several deposits. It was very selfish and inconsiderate to say the least. Keyword “drive thru”. She wasnt not handicapp therefore she cousins more considerate and simply had gone into the branch and worked with a teller. Also the man sitting at the door was unpleasant as well.
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January 2024 by Eddie R
Worst customer service ever!! Pathetic how they are even still open and operating. Waited for a banker for 10 mins to finish with a customer to have the security come to me with a business car to make an appt while the banker is sitting doing nothing. Couldn’t even take the time to answer a question! Super lazy banker! Probably day dreaming of what to eat!!
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July 2023 by Maureen Haisten
Terrible bank short staffed and crabby I guess they are under pressure sad
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July 2023 by Scott Yoon
No bathroom.Even customer.Please stop by before visit or go other bank
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February 2023 by Richard L.
this is 0 stars. seems like all the us bank branches are terrible at customer service. i simply asked for a branch employee to cobrowse with me to see if my account has some issues. maria unfortunately is too busy during her day to help out. i don't recommend this company as a whole. branch managers what are you doing to put the customer first? terrible. as a former employee for us bank i am ashamed to say i worked there.
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February 2023 by Cliff Kendrick
Worst banking experience ever. Their loss not mine.
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August 2022 by Purr Fect
Coin counter never is working at any branches, you call and ALWAYS SAME ANSWER, not working today just went out ??
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April 2022 by Aleks 3335
The ATM is never in working condition. How is this even possible?
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October 2021 by Sabrig Holon
Worst management they are so rude and never available to speak to you. The manger latyonya would literally be sitting in her office just staring at the computer and call herself busy
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October 2021 by Tasha Jackson
Worst us bank branch. The staff takes a very long time to provide service. The branch manger is careless. The teller mervina is the worst teller you could possibly have. They have no interest in the customers satisfaction as it used to be. This is very sad how of mean world we have become.
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September 2021 by Guy A
This is the worst customer service branch ever. The manger Latoniya is careless and is always unavailable like why ?! Aren’t you the branch manger. She also makes sure that all of the tellers have a mean face on and and pick and choose who to service a not. I have scheduled many calls with the branch manager but she never calls. She’s literally getting paid for free someone needs to be looking at this. Also the teller named Minerva is a horrible don’t ever go to her she has anger issues and is crazy and might close your account what is she doesn’t know that there is karma. I will never forgive the way I was treated here at this branch because of careless employees that don’t wanna do their job. The branch manager needs to be fired today!!!!
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September 2021 by Sam Abuhamda
Nobody answers the phone‼️‼️ Their lie is that there’re busy, but if you go to the branch it’s dead empty ?
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September 2021 by Osama Abuhamda
Latayna is the Worst branch manger who upholds for the mistakes of her tellers Wow
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August 2021 by Alex pomarol
The most unprofessional team I ever seen in my lifeThey are so
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July 2021 by Salah Almasri
Good people Good service ? ?
