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October 2023 by William Shirley (Bill)
Was subjected to a golf-ball sized hail storm during July 2023. Submitted photos to AllState - that's the only way to do it and the resulting estimate was very inaccurate. Charlie's was one of a few body shops that said that they would work with AllState. When dropping off the car, we pointed out some of the inaccuracies in the AllState estimate. Charlie's worked with AllState to generate a supplement claim with all of the problems with the inaccurate estimate. The original estimate (which included replacing the hood and windshield) was on the order of $5500; the final bill was on the order of $11500. The spouse ❤️ the car as returned. I wish we could give 6 ?. We've brought the second hail-damaged car to Charlie's.
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October 2023 by Brenda Herderhorst
Quality work and had my vehicle finished on time . They found a small chip and not being sure if it happened while it was there or not, still discounted my bill! Very polite staff that kept me informed every step of the way. Highly recommended Charlie’s Car Star of Cahokia!!Service: Auto body & trim repair
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October 2023 by darren scott
Love Love Love this Place. Thank you to everybody at Metro Towing. Tim and Dawn in the were so helpful in assisting me and my friend Thank you guys. The work was timely and impeccable. I’ll be sending all my friends and family to You All.
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September 2023 by Danielle Mcgill
They did a great job on repairing the hail damage. I would recommend that they give a more accurate time frame on how long they’ll have your car. When I made my appointment I asked them how long they would have my car. They told me maybe a couple days. They had my car for a whole week. I would come to them again for any other body damage issues. With insurance only,they are expensive. However, their very friendly and professional.
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August 2023 by Donna Woods
To the gang at Charley's Carstar in Cahokia, the mechanics, the guys who did the body work and especially the ladies at the front desk, THANK YOU!! The accident we were in was really hard on us. It's was great to know we didn't have to worry about how our car was going to be fixed. The ladies kept us up on the progress and when we picked it up it was (it was sooner than we expected) it was perfect!! Thanks again to these hard working team! If you need your vehicle fixed I highly recommend this team at Carstar. Donna WoodsService: Auto body & trim repair
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June 2023 by PurebldKING
Poorly staffed. Not enough techs to do the work they pull in. Our car was damaged in a hit and run in STL and this is the shop it got sent to by the insurance company. What a joke... Car was brought in on 25 April and they didn't have the estimate in until JUNE! Notice the missing month in between? The estimate finally ended up totaling our car, and that missing month ate through ALL of our allowable car rental. So, I'm out over $1600.00 in car rental just because they can't keep technicians. AVOID LIKE THE PLAGUE.Service: Paint repair
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June 2023 by Vicki Slinkard
Had a minor boo boo on my truck, they did a fantastic job and were fast friendly and courteous. Definitely will use them again!Service: Auto body & trim repair
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May 2023 by Vicki Soberg
Had a minor boo boo on my truck, they did a fantastic job and were fast friendly and courteous. Definitely will use them again!Service: Auto body & trim repair
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May 2023 by Katherine Moore
Did an excellent job of repairing our truck after a big rock hit the side and destroyed the drivers side mirrorService: Body & Trim
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April 2023 by Sammie Watson
I was told after almost 3mo. Of waiting, and two days before I was told my vehicle would be ready that my Truck was a total loss. I was calling to make sure everything was going as scheduled when I was told my truck has frame damage not noticed before. I've made payments, paid insurance, and car rental payments based on the fact that my vehicle would be fixed. I never received one phone call during the time my truck was in your possession instead learning of progress thru random calls I would make. I'm not only without my vehicle im out of money and have to pay the difference owed to the finance company. Again I found out my trucks fate two days before I was told my vehicle would be done, had I not called I quite possibly would have learned this info when I showed up to pickup my truck. As the insurance company goes by the assessment given by Car Star I feel the ball was dropped leaving only me to suffer.Service: Auto body & trim repair
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April 2023 by Mike Palermo
Charlie’s CARSTAR was amazing to work with. They kept me updated along the way and got my car back to normal in no time. Donna was great! Highly recommend.
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October 2022 by Amanda M.
After my car was broken into, back window broken and steering column all messed up, my car was towed to Carstar. They were very professional and friendly over the phone and upon pickup. While the parts took a long time, that wasn't their fault. My car did smell like cigarettes when I got it back so that's why I'm giving a 4 star review as I don't smoke and don't like the way my car smells now.
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September 2022 by Lisa Gray
They go out of the way to do a excellent job. They deserve all the business that people want to bring their way. They are a great company and great friendly people.Services: Painting
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August 2022 by tynard romious
Friendly outgoing comfortable pleasantOnly other way to say it is WONDERFUL SERVICE
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July 2022 by Barbara Baum
Great service. They even cleaned the inside of my car.Service: Painting
