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May 2024 by Merissa Alexander
If I could give a - star I would!! Please take your vehicle anywhere else BUT here PEOPLE! I have a 2018 infinity Qx60, it started knocking in the engine, so I went through my warranty company to get it repaired. FYI!! The warranty company is NOT going to advise people to take their vehicle to the dealership to save them money! They don’t care about the actual service you receive! This shop had my truck for AN ENTIRE WHOLE MONTH, COSTED ME $ 3,000 in RENTAL FEES that my warranty company only covered $300 & I had to REQUEST AN ADDITIONAL REIMBURSEMENT DUE TO THE FACT IT WAS THIS SHOP’s FAULT MY TRUCK WAS SITTING SO LONG! SilverRock only gave me an additional $120 just for me to get my truck back & the check engine light was STILL popping on & my truck was driving irregular! I took it back to them several times for Brad to figure out what was the issue & he claims he tried multiple things from changing a spark plaug to other things, but my truck was still NOT DRIVING CORRECTLY. It was dragging, driving very sluggish almost as if it couldn’t breathe! FINALLY, I TOOK IT TO THE INFINITY DEALERSHIP & WITHIN 2.5 hours the CHECK ENGINE LIGHT WAS OFF & MY TRUCK WAS RUNNING SMOOTH AS A WHISTLE! It needed a SOFTWARE RESET seeing that a different engine was put in, I CALLED BRAD TOLD HIM WHAT THE ISSUE WAS & and told him the dealership figured it out in a couple hours & his exact words was “OH YOU WOULD HAVE HAD TO TAKE IT TO THE DEALERSHIP ANYWAYS BECAUSE WE CANT DO SOFTWARE UPDATES!!”
So my thing is: as the PROFESSIONAL!
WHY THE HECK ARE YOU GUYS REPLACING ENGINES ESPECIALLY IN NEWER MODELED VEHICLES IF YOU GUYS CAN’T DO FACTORY RESETS! This shop took the job just to get PAID! They also had several delays on my vehicle DUE TO PERSONAL ISSUES & his shop being short workers, which also resulted in more days I had to keep the rental I had! These local auto shops RUIN PEOPLE’s vehicles they don’t fix them! They waste people’s time! I learned a valuable lesson ALWAYS GO TO THE DEALERSHIP FIRST ESPECIALLY IF YOU DO HAVE A WARRANTY! The dealership probably would have been able to complete the job CORRECTLY in under 2 weeks & would have saved me over $2000! DEALERSHIPS DONT HOLD ON TO CARS UNLESS THEY HAVE TO! They want to get you in & out!! I regret not taking my vehicle to them first! This was a true nightmare & I wouldn’t wish this type of experience on anybody! I’m going to upload the invoice from Turo (car rental app) just so you guys can see I’m not lying!
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May 2024 by Curtis currie
Excellent and very friendly and respectful
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April 2024 by Danielle Marshall
I have been a customer for over 15 years! I've taken at least 3 different cars that other mechanics were either not able to repair or the cost was outside my budget. Brad and his team have been great with communication and fair with pricing! I would recommend them 1,000 times! #Trustworthy
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April 2024 by SS Cameron
Please do not take your car here unless you have other means of transportation. They have had my car for a month replacing the engine and have yet to tell me when it’ll be ready.
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March 2024 by Chaquita Collier
These guys are great. Always get my basic car maintenance done here.
Very helpful and reasonable rates as I have been a returning customer with them for years. Small family owned and operated which I appreciate!
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December 2023 by Michael L.
My car was in for repairs, replaced( cylinder head) when done ,I bought it home and discovered the hood wouldn't open,and warning light was on for a bulb,he actually charged me to repair the hood latch which was working perfectly before,and 2 fog light bulbs,an extra $550 on top of $3700 for the cylinder head,and also left part of the battery cover off,this place is a bate and switch shop,very shady
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November 2023 by Neal Spann
Great service and fair pricing. My vehicle was fixed faster than I expected.
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November 2023 by Free Will
Expensive but great service. Diagnostic fee applies to every job I received. It costs about 135 along with any work you have done to your vehicle. Great peoples..
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September 2023 by charles miller
I delivered some parts there, not a place I frequent...
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September 2023 by Shirlene Coppage
After 3 weeks, my car still wasn't fixed. I decided to go get my car. I called before I went, and all of a sudden, it's done. But it had another real issue and $300 more added to the original bill when I got there. I need my car serviced by pros, not cons. And no, I didn't pay the added $300. Go somewhere else!
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September 2023 by willie j elliott
They done great work for me and I am a long time customer.
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July 2023 by Rayot Graham
Great service they fixed my car so fast and the work was quality kept me informed and made me feel confident everything would be resolved I would recommend them to anyone 5 stars aren’t enough I give 10
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May 2023 by William Bolar
Had to return with the vehicle, but both times they fixed it. Auto repair is definitely expensive these days.
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January 2023 by William Moreno
Top Notch! I have had two cars worked on here and I can say they are honest and straight forward.
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November 2022 by Jeremy Fleming
Wheel alignment service only $49.99 Best prices around real honest people
