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December 2023 by Jasmine
Very unorganized place. Not enough bankers for smooth transitioning. The blonde short lady up front who is supposedly MANAGER has a very nasty demeanor. Not willing to go the extra mile at all , I asked a simple question on wait times, her response was not appropriate. Customer service should be top notch. I have been a Bank of America customer for over 9 years. I am now looking to bank else where.
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December 2023 by Jaylen Johnson
There is no reason to auge a business advantage account with them because the business perks at this branch is always closed.I have been to this branch every business day for the last 3 business days and each time I am unable to get business handled due to the long wait times.The team members are very nice and they offered assistance to one another but the manager is very lackadaisical about customer service or the needs of the client.The branch really could benefit from new management and customer service training
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December 2023 by Monica
After banking with this bank over 10+ years, I’ve chosen to close my account because of the rude unprofessional nonchalant ladies of color at this location. When referred to the manager Roberto he was just as rude and nonchalant as the manger an lead. As a manager of the branch I expected better but no, now I see why the bank tellers act in that manner to the customers because they picked up his bad habits. Customer service an wait times here had become extremely lengthy. And on this one particular day In October I came in to do a transaction I had done several times an was turned away. I was told that they didn’t care how many times the transaction I had done before that they weren’t doing it this particular day. Which was very confusing an upsetting why I was being treated in this manner after being a customer over 10+ years. I kindly ask the manager to close my account while the Spanish teller showed concern an ask that I think it over because of my time with the bank. The manager Roberto nonchalantly showed no care at all an told me it was no problem to close the account but my money wouldn’t be available until the next day. I ask for corporate number to bring this to the attention of a higher manager I was given a card by Roberto for an number where I could NEVER reach anyone. So I’m leaving this review here in hopes that upper management respectfully take the time to review it an improve the customer service at this location no one deserves to be treated in this manner at a bank were their hard earn money is. Stay away from this bank an bank were they will value you as a customer.
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December 2023 by Sharon Harris
Another reason why people should not have a customer service job. I came into this Bank of America in Calumet City and the "banker" was so rude, unhelpful, and classless. Her unprofessional attitude make me want to NEVER use this location again.
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November 2023 by Asma Iftikhar
Very helpful staff
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July 2023 by Local Chair
First the good: the staff are generally friendly/professional and are doing the best they can.The bad- the parking lot is way to small and tight, the entrance to it is way to narrow it can fit two cars but if a pick up truck or large suv is present it’s a one car entrance. it’s steep too so you need to take your time if not you’re going to scrape the bottom of your car or rims. The parking lot is tight and has really poor sight lines. This is the only BOA to handle all of northwest Indiana and really needs more employees.They finally added a few more atms but the ones connected to the building require you to open your door or risk curbing your rims.This location is proof that the poverty tax is real for some areas.
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July 2023 by Tiffany Surrel
I would never bank with them. Their online account system had approved a fraudulent account to be opened under my name after just months prior catching a fraudulent attempt. They should have had my information flagged as possibly fraudulent. They still claim that someone can continue to open accounts in my name and they will not put a block on my information being used. I do not bank with them and thank goodness because someone would have probably have stolen my money by now.
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July 2023 by Jose N.
The worst, they have two tellers on duty. The line is up to the wall. When will manage get it together.
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June 2023 by Kim Jacksin
I have only good reports for BOA. I'm treated as a valued customer always.
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May 2023 by Flowing Gutters
The lines went very quickly. Tellers were very helpful.
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May 2023 by Dangeruss Millertime
The lines went very quickly. Tellers were very helpful.
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May 2023 by Debbie Harshaw
Nice people work there did not had to wait
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January 2023 by Kenneth Gerrard
Staff very accomplished and willing to please in any way they could. Would recommend this facility to anyone
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August 2022 by Kimberly Gray
I was serviced at this location (my first time visiting) on a Saturday afternoon and I was treated very well. The line was very long, but it moved quickly with only 2 tellers present. The teller that assisted me was professional and courteous with a great smile. That counts a lot for me. The greeter gal at the front also had a welcoming smile and answered a couple of questions without the need of a personal banker. After my transaction was complete, I was allowed to use the restroom facilities and the gentleman escorted me and waited. Additionally he answered a couple of questions again without the need for a personal banker. I don’t understand why there are so many negative reviews on here. ??♀️. I enjoyed my experience. I’ll be back and unfortunately I didn’t get names.
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August 2022 by Kym McCoy
The service is friendly but slow (not a lot of tellers), and this location is in need of a serious facelift on the outside to match the lovely inside. The parking lot could use some paint and the ATM lanes could use some resurfacing. It looks neglected. The entrance is tricky... drive carefully.
